Lead the Oracle Cloud Infrastructure CoE for the Financial Services Global BU

Competency development and technology adoption for OCI resources

Build and Deploy Cloud applications

Manage CI/CD pipeline

Build and Manage Kubernetes,Docker Repo and GitHub repo for Oracle FSGBU

IDCS setup and management

Cloud tenant setup , sizing and compartmentalization

Capacity planning and Forecasting

Implemented Jira in both Kanban and Scrumban modes for Support and Development teams respectively . I am a Jira admin as well

Knowledge Article creation and conducting trainings for the CoE

Managing the overall delivery as SAAS Ops Engineering Manager for OPTIVA IT Labs spread across 1 DC and on cloud in GCP with an overall inventory of more than 2000 machine (physical hosts + VM's)

Managing IT Support for Optiva inclusive of Monitoring of SAAS applications using New Relic Managing and driving colocation efforts for datacenters in India, Berlin and Amsterdam Vendor management inclusive of defining SOW , Renewals , Deal Pricing etc .

Process Leader driving establishing, driving adherence and measuring process capability for the below :

1. Incident Management
2. Support Request Management
3. Productivity management for workforce
4. Proficient in Portfolio Management
5. Proficient in BVA ( Business Value Articulation) for deriving maximum benefits for organization while being customer centric

Technical Delivery Responsibilities:

Monitors SLA/SLI achievement and performance to identify negative trends and mitigation plan Designing SLO and SLI for a SRE Team

Oversees contract change process as part of Contract Management and Maintenance to ensure contractual consistency

Understands, anticipates and influences customer demand for services and ensures that delivery entities are capable to fulfill the demand

Works to ensure optimizing costs at various levels including in GCP and Oracle cloud using Spotnist and other methods

Incident, Problem and Change Management using ITIL to the cloud infrastructure using Jira as request management system

Proficient in use of ELK, Oracle Enterprise Manager for monitoring applications

Experienced in GCP, AWS and Oracle Cloud ecosystem Automation using Terraform and Ansible for deployments CI/CD Using Jenkins

Monitoring using dashboards using Grafana and Prometheus agents as well as native Stackdriver logging Exposure to Kibana and ELK stac

Cloud enablement for Siebel, JDE , Oracle Knowledge , OFSAA ( Banking Solution) ,EBS , PeopleSoft and ATG products as part of the Sales Enablement Program

Cloud Enablement Manager for Product Development IT business group. PDIT DSS team is responsible for creating and supporting application for Oracle Global Sales Engineering team which directly supports the Sales organization of Oracle for providing timely and flawless demos for Siebel,JD Edwards,ATG,Oracle Knowledge and OFSAA products at Oracle . Responsible for integrating the On-Premise products with cloud solutions such as Oracle Sales Cloud and Oracle Marketing Cloud in Oracle Public Cloud (OPC)

Management Responsibilities:

End to end responsibility of project management and tracking for all cloud integrations for above products

Risk Management and Delegation

Driving Quarterly , Monthly and Weekly Reviews and Executive/CIO Dashboard reports Forecasting and Hiring team members based on the CI/CD pipeline and Customer deployments Managing CSAT for development and maintenance projects in PDIT organization

Governance for all PDIT projects Technical Delivery Responsibilities

Working with Customer, Product Management and Development teams for design, development and deployment of the cloud integrations on OPC

Shift Planning for a 16*5 coverage for applications spread across onsite and offshore for supporting applications developed by PDIT in UAT and Production Data Centers post Go Live Member of Change Approval Board (CAB ) , responsible for review and approval of changes committed to OPC using JIRA KANBAN board

Drive SCRUM meetings as Scrum Master , responsible for finalizing stories per sprint ,adjusting work per teams velocity and backlog management using JIRA SCRUMBAN board

Planning, Execution and Monitoring for Quarterly , Monthly and Weekly maintenance for customers hosted on OPC Datacenters

Own and drive Cross Datacenter migration projects

Program Delivery Responsibilities:

Successfully managed/delivered projects for US, Europe and LATAM region

2 MN USD revenue recognized (invoiced/billing approval available) for the account/portfolio with a RTBR (including the projects under execution) of 0.5 MN USD

Ensured submission of Budget, Deal Pricing, Invoicing, Revenue transfer for intra unit work, OEI etc.

Ensured timely delivery with minimal deviations to agreed schedule

Ensured the communication channels are open (onsite/offshore ) by scheduling kickoffs, scheduling sync ups ,setting clear expectations and accountabilities

Responsibilities as Operations Manager (Siebel Admin/Infrastructure Team)

Managed IT/Business projects involving internal & external consulting resources in the virtual team environment.

Experienced in leading and directing project teams and in delivering project results within the constraints of schedule and resources.

Project management & IT systems management Problem Solving and Troubleshooting experience

Shift Planning for a 16*5 coverage for applications spread across onsite and offshore Member of CAB ( Review and Approve changes under consideration of CAB)

Ensure weekly, monthly and quarterly statuses to various stakeholders

Maintain and Own Service Improvement Action Plan activities related to Support/Infrastructure delivery

Conduct adhoc, emergency, planned meetings and maintain MOMs and as well all action items Maintain and Publish Action Items and Issue Tracker

Over all delivery responsible for all scope of the work

Proactively manage communication with various stakeholders and ensure delivery in in line with customer expectations

Process improvement and Proactive Monitoring of Siebel Applications

VISA Inc July 2011 June 1st 2012

Description - Project Manager involved in managing overall delivery, support and minor enhancements to the Siebel Financial implementation for Visa Inc.

Participated in review sessions & client demonstrations.

Drove delivery related to solution design, configuration, reports development, data load and unit testing.

Project Planning, Execution, Monitoring and Control Proactively identified risks and devised mitigation plans Stakeholder management

Scope management L2 and L3 Support

Using ITIL framework for Incident Management, Problem Management and Change Management

Presales and Firm Activities

Description Supported various RFPs and RFIs from the perspective of solution approach , design , implementation and support for CRM applications and Database, OBIEE etc.

Actively took part in various firm activities

Siebel Performance Management and Production Support

Maintenance and support for 5 validated Siebel applications encompassing a landscape of 240 servers (Apps, DB and OS)

Application design, capacity planning, performance tuning, code reviews for adherence to performance best practices

Defect management per SLAs defined in the SOW

Designed Proactive Performance Monitoring approach and established KPIs (DB ,OS and App Server)

Incident management, Change Management , Problem Management and Release Management

Working with Infrastructure, Architecture, Development and Design team to evaluate the existing setups, application user base, need for upgrade for new hardware/software etc.

Overall process lead from offshore with responsibility of the following:

Gather information about improvement in Incident/PBI Management using tools such as fishbone diagram etc. and also design the project plan and business case for such an process initiative

Analyzing the existing process flow, modify/add steps (AS IS TO BE analysis) for effective handling and documentation as per the fishbone analysis

Conducting trainings for the project team and creating awareness of the new process Establish KPIs and checklist for monitoring and tracking process adherence Reporting out to internal stakeholders and CAPA

Provide transition to the project team after completion of the project

Extensive interaction with key client stakeholders from client side for the following:

Gathering information on areas of improvement wrt Incident/PBI management Communicating upfront on the constraints for achieving expectations and working on remediation/evaluating alternatives

Project mining for evaluating opportunities for augmenting business

Worked as a Siebel Administrator and Performance Management consultant for various customers across verticals such as Life Sciences, Healthcare,Crop Sciences ,Telecom and BFSI

Part of a team that started the Oracle Siebel support group at Hyderabad in Oct 2006 after Siebel Systems acquisition in Jan 2006

Project lead for Siebel Product Support for all customers of Oracle implementing Siebel CRM and OBIEE. Involved in architecture, design, performance tuning. Working for Oracle Advanced Customer Services Group.

Fix Approver for key customers such as HP, Westpac Banking corp. ,GE Healthcare and other Fortune 100 corporations

Installation and Configuration of Siebel Gateway Server, Siebel Server, SWSE and Siebel Database.

Installation and Configuration of Siebel client & Tools. Web Server installation & configuration.

Providing support to Implementation and Testing Teams by analyzing the Application performance statistics.

Analyzing STATS page & SARM reports for performance optimization at Web, Application & Database Server level.

Setting up Server Component Groups/Enabling Components. Extracting Local Databases.

Repository Migration.

Migrating Non-Repository Objects SRF build & Deployment Application performance.

Sound knowledge and application of ODM ( Oracle Diagnostic Methodology)

Oracle DBA and Team lead for one of the largest Telecom service providers in UK.

Maintain and Administer Oracle Databases:

Installation, configuration and Administration of Oracle 9i and 10g Databases on Heterogeneous Operating Systems.

Assisted in Development and maintained logical schema, physical records, and SQL queries for Oracle 9i databases.

Development of SQL and Pl/SQL queries for Application Support.

Tuned Oracle for performance improvement and resolved network configuration and connectivity-related problems.

Applying patches to Oracle DB as per the requirement. Implemented cloning from Table space level to Database Level. Good understanding of Oracle RAC architecture.

Implementation of changes in Database depending on the clients Requirements. Responsible for Daily Exports, Archive Log Backups and Weekly Hot Backups. Migration of Data from various formats to Oracle Database.

Generation and Tuning of Reports for monitoring.

Maintain and Administer Windows and UNIX Operating Systems:

Unix Administration ( HP-UX and Solaris) Automation of Application Cloning process Automation of Database Refresh process. Building and Reconfiguring Unix file system.

Experienced in installation of Oracle 9iAS and 10gAS. Development of Scripts for Process Automation.

Configuration and Maintenance of Testing and Staging Servers