Project Description : Resil has made a name for itself in the list of top suppliers of Car Cleaning Products, Chemical Supplies in India. Barcode scanner android app is used for tracking the products / batches shipped to the transport for delivery. The app users will scan the barcodes on packages that are yet to ship for delivery and takes the photos for the reference and mail to respected stakeholders. There are pre-configured reports and dashboards to analyze the shipment details based on the date range and other parameters.

Role: Technical Architect

Responsibilities:

• Involved in requirement gathering and effort estimation.
• Designed mobile app to communicate with the MS SQL DB using WebAPI with industry standard security measures.
• Leading a team of 5, Involved in status updates, code reviews, unit test case review, etc.

Project Description : 1AD is a loyalty management program offered by the Apollo Hospitals Group Business. Members of the program can use Health Credits through this program for spends on healthcare products & services of Apollo Hospitals, Apollo Pharmacy, Apollo Clinic, etc. spread across the country. CRM based web portal is developed for the customer support team where the user will get all the information about the customer in one place. CRM is integrated with multiple systems to sync all the information and transactions from the 14 business units (BUs). Email and SMS gateways are integrated to send notifications to customers.

Project Description : The Perform Achieve and Trade (PAT) is a market based mechanism to reduce the specific energy consumption in energy intensive industries. This is facilitated through the trading of ESCerts which are issued to those plants who have overachieved their targets. Those plants who were underachievers of their targets are entitled to purchase ESCerts.

Role: Technical Architect

Responsibilities:

• Involved in requirement gathering, converting user stories into tasks & subtasks and system design.
• Involved in status updates, code reviews, unit test case review, etc.
• Prepared process documents such as Technical design, DAR, etc.

Project Description : MOMS is a CRM based portals developed for MeritTrac operational team for automating their operational process. It consist of multiple CRM based portals such as Vendor Portal, Volunteer Portal, Internal portal for departments such as Channel, Souring, Delivery IT, etc. Once the project is assigned to a project manager, he will create a project plan involving multiple departments to complete the project. Using MOMS he will have complete tracking of the status of work going in the department. This will help in mitigating the risk involved.

Role: Technical Architect

Responsibilities:

• Involved in requirement gathering, converting user stories into tasks & subtasks and system design.
• Leading a team of 12, Involved in status updates, code reviews, unit test case review, etc.
• Prepared process documents such as Technical design, DAR, etc.
• Involved in user training.

1AD LMS is a loyalty management program offered by the Apollo Hospitals Group Business. Members of the program can use Health Credits through this program for spends on healthcare products & services of Apollo Hospitals, Apollo Pharmacy, Apollo Clinic, etc. spread across the India. A web portal with CRM is developed for the customer support team where the user will get all the information about the customer in one place. CRM is integrated with multiple systems to sync all the information and transactions from the 14 business units (BUs). Email and SMS gateways are integrated to send notifications to customers.

MOMS is a CRM solution developed for operational team to automate their process. It consist of multiple CRM based portals such as Vendor Portal, Volunteer Portal, Internal portal for departments such as Channel, Souring, Delivery IT, etc. Once the project is assigned to a project manager, he will create a project plan involving multiple departments to complete the project. Using MOMS he will have complete tracking of the status of work going in the department. This will help in mitigating the risk involved.

SMUDE SS & AA is a CRM based portal developed for SMU distance education student support. The portal access is given to the student support counsellors & academic advisors. It will help them by automating the process, maintaining centralized student information. The CRM portal is integrated with various other products used by SMU so that all the information student will be available in one place for better student support.

JMS is a CRM based portal developed for fulfilling and automating, marketing need of Jigsaw. The portal access is given to the marketing counsellors for Lead Conversion & Lead Nurturing. It will help them by automating the process, maintaining the centralized lead information, reminding for follow up, etc.

Positive Chat is a B2C chat product can be used for both marketing and support. Chat agents will log in to the system and make himself/herself ready to receive the chats. Once Customer / Lead starts conversion then it will connect to the available agents based on the assign mechanism. It has various interesting features such as canned messages, sneak peek, co-browsing, chat transfer, email transcript, file sharing, location tracking, site navigation tracking, offline chat messages, tickets, Admin dashboard, Analytics, etc.

MMS is a CRM based portal developed for fulfilling and automating, marketing need of various MaGE departments such as SMUDE, Pro-Learn, MU and MIU. The portal access is given to the marketing counsellors & field officers for Lead conversion. It will help them by automating the process, maintaining the centralized lead information, reminding for follow up, etc.

CPQ is a product which can be embedded in MS CRM and helps the users by enriching the experience with the best performance to do their job in CRM. It has the features such as Creating Quote from Opportunity, Generating new Quote, Adding a mass count of products and sub-products to Quote with superfast product search, Custom bundling products, Generating Invoice, etc.

SMS is a system where suppliers will register with Taylor Forms. Once registration is approved, they need to provide information about their land area, type of land, types of vegetables grown, fertilisers used, etc. Need to generate a digitally signed document with all the details using DocuSign and submit to Tylor Farms periodically to continue the business.

eBay Tech Support is a ticketing system for technical challenges of their business partners along with the strong knowledge base which has articles along with images and videos. A strong search engine has been developed for the KB articles along with the social features such as like, rate & comment on the article. The ticketing module has features such as raising new incident, listing incidents, SLA management, responding to ticket and showing the history of ticket/incident.

DIB HR MPP is a HR tool for managing Vacancies, Recruitment, Offer generation, budget, internal transfer, etc. There are some complex reports such as MIS, Manpower Summary, Budgetary, Swap transfer, Transfer history, etc. along with the complex web forms with calculations and role-based navigation.

Integrated Electronic Litigation System is for the Singapore Judiciary System. It is used for automating operations related to Singapore courts. Such as registering and managing law firms, solicitors and case parties, e-filing, schedule hearings, submitting documents online using InfoPath forms, generating documents bundles, maintaining Case Information Repository, etc.

Fatchex is an American coupon portal, it has modules such as user registration, community, profile, inbox, friends, control panel, etc. The registered users can get more benefits other than just coupon discount and can participate in discussion forums. It will also facilitate newsletter subscription and RSS feed generation for special deals.

EP is an entertainment portal which facilitates user with latest news, gossips, movie reviews, online movies, music, live TV, galleries and discussion forums. A control panel is developed for administration.