• Managing Oracle application for various modules eg. OTL, HRMS, PA, PO, FA, GL.
• Managing technical/functional support teams.
• Writing PL/SQL queries and creating procedures and interfaces
• Managing users’ data in Oracle HRMS.
• Managing high and critical Incidents to ensure timely completion
• Development of XML Publisher, RDF and Discoverer Reports and Customization and enhancements of existing reports.
• Overseeing all Incidents and user service requests for timely completion
• Perform Problem Control, Error Control and Proactive Problem activities.
• Uses available tools to match new incidents to existing problems.
• Monitoring incidents against service level targets and escalating any breaches or potential breaches.
• Monitoring Quality Checks
• Define document, agree, monitor, measure, report and review the level of Services.
• Coordinates and manages all SLM activities and resources with the view of achieving the targets set in Service Level Agreement
• Ensuring Service Level Targets / Service Level Objectives within the SLA is met
• Ensuring that all templates for the Service Level Management process are up to date
• Building strong relationships with Internal IT service groups in particular Incident Management, Problem Management and IT Service Management

• Managing Oracle application for various modules eg. OTL, HRMS, PA, PO, FA, GL.
• Managing technical/functional support teams.
• Writing PL/SQL queries and creating procedures and interfaces
• Managing users’ data in Oracle HRMS.
• Managing high and critical Incidents to ensure timely completion
• Development of XML Publisher, RDF and Discoverer Reports and Customization and enhancements of existing reports.
• Overseeing all Incidents and user service requests for timely completion
• Perform Problem Control, Error Control and Proactive Problem activities.
• Uses available tools to match new incidents to existing problems.
• Monitoring incidents against service level targets and escalating any breaches or potential breaches.
• Monitoring Quality Checks
• Define document, agree, monitor, measure, report and review the level of Services.
• Coordinates and manages all SLM activities and resources with the view of achieving the targets set in Service Level Agreement
• Ensuring Service Level Targets / Service Level Objectives within the SLA is met
• Ensuring that all templates for the Service Level Management process are up to date
• Building strong relationships with Internal IT service groups in particular Incident Management, Problem Management and IT Service Management

I was part of Pension & Increments team for Scottish Widows. My responsibality was mainly to create pension policies for customers and quality checking for the team members. Apart from this I was responsible for analytical reporting using Advanced Excel features like Pivot tables, Vlookup, Macro and charts.

• Managing Oracle application for various modules eg. OTL, HRMS, PA, PO, FA, GL.
• Managing technical/functional support teams.
• Writing PL/SQL queries and creating procedures and interfaces
• Managing users’ data in Oracle HRMS.
• Managing high and critical Incidents to ensure timely completion
• Development of XML Publisher, RDF and Discoverer Reports and Customization and enhancements of existing reports.
• Overseeing all Incidents and user service requests for timely completion
• Perform Problem Control, Error Control and Proactive Problem activities.
• Uses available tools to match new incidents to existing problems.
• Monitoring incidents against service level targets and escalating any breaches or potential breaches.
• Monitoring Quality Checks
• Define document, agree, monitor, measure, report and review the level of Services.
• Coordinates and manages all SLM activities and resources with the view of achieving the targets set in Service Level Agreement
• Ensuring Service Level Targets / Service Level Objectives within the SLA is met
• Ensuring that all templates for the Service Level Management process are up to date
• Building strong relationships with Internal IT service groups in particular Incident Management, Problem Management and IT Service Management

I have been working on website development/migration/upgrades for a retail company based in Australia and working independently on a plugin website created by payroll company for plugin created by us.

Apart from that have worked on Bootstrap projects.

Building wordpress/custom websites.
Long term website maintenance, ongoing wordpress website support, webmaster and Virtual Assistant
Full stack developer/WordPress/PHP7/HMTL5/CSS3
WordPress Template Web Design including Woo Themes, Elegant Themes, Genesis Framework, X Theme, Avada Theme,
Basic Programming skills PHP, HTML, HTML5, CSS, CSS2.0, CSS3.0, javascript, jQuery, PL/SQL, Python
Databases MySQL, MS SQL, SQL, Oracle