Digital Support is organized as nine Streams; self-sufficient teams that operate 24x7 with a dedicated focus to specific functionality or Channel. Functionality examples are Checkout, Browse pages, and channels are Desktop, Mobile Apps, POS, Scan & Pay. Some Streams are horizontal and equip other Streams to have more automation, deliver quick digital enhancements, ensure security is at the forefront, and operational tasks are performed without impact to functional focus.

HUB team is primarily responsible for supporting Core Purchase & Delivery, Customer Accounts, Credit Management,Order History, Loyalty & Marketing Campaigns, Subscriptions, Promotions and Registry.

Roles & Responsibilities :

• Responsible forApplication Development and Support activities for MCOM and BCOMapplications.
• Application Walk-thru of J2EE/Java Web applications to analyze customer issues.
• Responsible forBuild & Deployment of Java applications.
• Involvedin CI & CD process using Jenkins.
• Responsible for Issue analysis, Bug fixing and maintenance of Splunk Alerts & Application Dashboard Monitoring.
• Involved in implementation of Change requests for Promotion issues, Campaigns, Link Loyalty, CITI related issues, etc.
• Involved in call outs of Batch Order issues in MCOM and BCOM site.
• Responsible for sending Incident Update report for OTB with impact.
• Managed Kill Switch configuration for property changes in ECOM Mass Portal.
• Involved in OES related Server Configurations to switch traffic accross the data centers as part of release plan.
• Involved in Maintenance and support activities for MCOM and BCOM applications.
• Identify and implement process improvement initiatives for application and team efficiency.
• Attending daily stand-up meeting with Onshore and offshore teams for regular updates and hand-offs.
• Following appropriate escalation matrix on priority issues.

The Cramer OSS Suite is a product of Amdocs which contains set of open standards-based products that provide time and cost-saving solutions for service and network provisioning. It comprises of applications that provide a unified network inventory management and automation of operational processes. In addition, there are a number of products that provide key support facilities to the core products, and others that facilitate integration with external applications. Cramer modules are : Resource Manager, Task Engine, IT Manager, Discovery Engine, Sync Engine. Metadata Manager, an Eclipse based component is one of the key support module which is used by administrator to model the metadata for Cramer objects, relations, wizards and views.

Roles & Responsibilities:

• Worked as a Cramer SME in VCNO AMS team.
• Involved in automation of AMS operations activities, enhancements of Cramer Web Portal, Customer-Service On-boarding API creation.
• Involved in development, automation, maintenance and support activities.
• Setting up the build and deployment automation for Java base project by using JENKINS and Maven.
• Involved in environment setup, code Integration, testing and deployment.
• Gathering Information from the Clients and providing consultation by performing POC and setup the Build/Deployment and Release management.
• Implementing a Continuous Delivery framework using Jenkins, Maven in Linux environment.
• Setup the continuous Integration (CI) and continuous Deployment (CD) process for the application using the Jenkins.
• Responsible for requirements gathering, bug fixing and maintenance of the OSS TF Management suite & Monitoring application.
• Involved in Bi-Weekly reconciliation activities, Incident resolutions, Inventory report generation as requested by customer.
• Providing Functional & Technical guidance to peers and newly joined team members.
• Involved in code review activities, providing KT and mentoring junior team members.
• Involved in review of work instruction documents, KB articles.
• Responsible for identifying and providing solutions to frequent occurring issues.
• Identify and implement process improvement initiatives for application and team efficiency.
• Maintained Git workflows for version control (SCM).

Emagia Corporation is a leading provider of Enterprise Order-to-Cash Management (OTC) solutions. For over a decade, Emagia has been delivering highly innovative technology solutions to transform, automate and optimize receivables, credit and collections processes for maximizing cash flow. Emagia Receivables Management Suite includes Credit Management, Collections Management, Deductions Management and Customer Financials Portal. Emagia Receivables Analytics solutions provide enterprise-class pre-packaged business intelligence dashboards, visualizations, analysis and forecasting capabilities for managing the credit-to-cash cycle. Emagia has served as the primary technology platform for several credit and collections departments as well as for F&A shared service centers. Several companies across the world achieved significant and sustainable improvements to their DSOs, credit risk, cash flow and profitability with Emagia Solutions.

Roles & Responsibilities :

• Complete ownership of Receivables & Deductions management modules of product Emagia.
• Involved in CATALENT & XYLEM projects development and support activities.
• Involved in environment setup and release management Integration Testing and regression testing with Testing team.
• Responsible for Requirements gathering, Bug fixing and maintenance of the application.
• Worked on Daily Activities, Incidents, Work Orders, Problem Management, Change Requests and Estimations/Implementations.
• Responsible for service delivery of Critical, High & Medium tickets in respective applications.
• Involved in creation of Configuration documents and raising the requests for all environments.
• Providing Functional & Technical guidance to peers and newly joined team members.
• Involved in code review activities, providing KT and mentoring junior team members.
• Responsible for driving CR, Developemt and Support review calls.
• Involved in creation and review of work instruction documents, KB articles, CR documentation.
• Responsible for identifying and providing solutions to frequent occurring issues.
• Identify and implement process improvement initiatives for application and team efficiency.
• Provided day/night shift for support or deployment releases.
• Following appropriate escalation matrix on priority issues.
• Organizing weekly meetings, status calls with Clients and Team event activities.
• Responsible for tracking Resource Utilization, Shift Plans, Vacations and DART reports.
• Identify and implement process improvement initiatives to improve the team efficiency.
• Provide Support team with technical and functional guidance.

Application migration is the process of redeploying an application, typically on newer platforms and infrastructure. The process involves staging of the new environment before the actual cut-over and requires coordination of IT teams at the time of cut-over. In the case of the cloud, the application can be migrated from an existing data centre to the target cloud. The target infrastructure can be a public, private, or hybrid cloud: that is, an environment that transparently combines multiple clouds, whether private or public. Migration of an application to a cloud will be able to derive tangible financial and operational benefits in moving an application from legacy servers to a cloud.

Roles & Responsibilities :

• Requirements gathering, Code analysis and preparation of technical specifications
• Involved in Application Code set-up, Build and Deployment process
• Migrating Web Applications from legacy system to cloud system
• Creation of JBoss Admin console users in Linux cloud environment
• Apache web server configuration as per cloud requirements
• Deployment of applications from legacy server to cloud JBoss server
• Involved in peer code review, defect analysis and bug fixing
• Configuring DNS alias for all environments as per user requirement without no impact to application users
• Creation of IVCC Change Management Process documentation for production release
• Organizing and allocating team work.
• Supporting other teams in the project on technical and functional issues.
• Interacting with client and application teams

The Roster Sales Force Territory Management System (Roster) is used by Novartis to manage Field Force, Territory, Hierarchy, and Sales Representative Profile information that are unique to the Novartis Sales Forces. Roster is the System of Record for a variety of Sales Force specific information includes modules (but not restricted to): Territory and Hierarchy, Employee – Territory Assignments, Sales Awards, Territory Literature Code/Fleet Assignments, etc. The output data from Roster is used widely throughout Novartis for a number of processes including assignment of sales training, calculation of incentive payments, fleet management, sample and literature shipping, and much more. There are over thirty downstream systems consuming the information created, stored, and reported out of Roster. Downstream systems include both systems internal to Novartis as well as external companies. For internal systems, Roster provides the option of using a provisioning layer, receiving a file feed, or report. External systems receive only file feeds..

AFLS is a provider of software, maintenance support and consulting services to the global freight and logistics marketsegment. It provides software solutions for: (i) Cargo Pricing, (ii) Revenue Management, (iii) Reservations, and (iv)Operations (freight acceptance and management). Branded as AFLS, we have reached a milestone in the product developmentand organization domains. The product has evolved through over the period of time to suit customer requirements and market strategies.

Best Buy Co., Inc. is an American multinational consumer electronics corporation. It operates in the United States, Mexico, Canada and China. Best Buy sells consumer electronics and a variety of related merchandise. Best Buy uses IBM Sterling Selling and Fulfillment Suite for handling its Order Management Process. Best Buy involves processing of Order Management and Fulfillment via Multiple Channels- Online, Retail, POS and Mobile etc. I am part of Multi-Channel Delivery Group core OMS development team that develops the functionalities for Order Management System of Best Buy client using the IBM Sterling Multi Channel Fulfillment Suite.

BMW is one of the largest car manufacturers in the world. With its brands BMW, MINI and Rolls-Royce, the BMW Group concentrates exclusively on the premium segments of the international automobile and motorcycle markets. Accentures role in the engagement was vendor consolidation of approximately 100 service providers that worked in the area of application operations-production, sales, logistics, financial and HR. Project scope is Application Management (AM) support for an application portfolio consisting of 800+ applications that the client uses in its business around the world in its automotive and component manufacturing plants and within its sales and distribution business units. The project is spanned across various technologies which includes Java, Mainframe, SAP, .Net and DW/ BI.

Continuous Integration is a software development practice where members of a team integrate their work frequently; usually each person integrates at least daily - leading to multiple integrations per day. Each integration is verified by an automated build to detect integration errors as quickly as possible. This approach leads to significantly reduced integration problems and allows a team to develop cohesive software more rapidly. TeamCity is a user-friendly continuous integration (CI) server for professional developers and build engineers. It is trivial to setup and absolutely free for small teams. TeamCity helps to: Automate code analyzing, compiling, and testing processes, providing instant feedback on build progress, problems and test failures, all in simple, intuitive web-interface Run multiple builds and tests under different configurations and platforms simultaneously Perform Pre-tested commits, helping the rest of a team sustain an uninterrupted workflow Artifactory is the repository manager which acts as a proxy between your build tool (Maven, Ant, Ivy, Gradle etc.) and the outside world. It caches remote artifacts so that we dont have to download them over and over again. With Artifactory, we can gain full control over all the build artifacts and third-party dependencies which organization uses and even share repositories throughout interdepartmental and/or multi-team environment no matter where your team members may be located. Gradle is a project automation tool that builds upon the concepts of Apache Ant and Apache Maven and introduces a Groovy based DSL instead of the more traditional XML form of declaring the project configuration. This tool was designed for multi-project builds which can grow to be quite large, and as such, it supports incremental builds by intelligently determining which parts of the build tree are up-to-date, so that any task dependent upon those parts will need not to be re-executed.

The Customer Care Workbench (CCW) application is system of record for customer contact information relating to Prime & Non-Prime mortgages and HE customers. Customer Service, Research, Default, Payment Processing, Tax & Insurance and many other departments use the system for customer issue resolution, Fastpay information, escrow analysis activity, PMI waivers, automated correspondence, IRS reporting information and much more. This project will rewrite CCW into Java in order to remove the fat client delivery mechanism and associated WAN latency issues. The Program will also remove the dependency on Citrix delivery for WaMu CCW users..

RSS is a stateless middleware application that enables web-based client (front-end) applications to easily interact with Bank Ones various host (back-end) applications. RSS uses a synchronous request/reply interaction model that enables a Client to send a single request message to RSS and immediately receive a single response message. RSS utilizes Services to process requests and responses. A Service is defined as a group of business functionality that has been made available to other applications on the Bank One WAN in a manner that is not dependent on the technology of the calling application. Every Service clearly defines the expected formats for requests and responses.

This project will enhance the systems and processes to support the deployment of AT&T DISH Network and Homezone in the Southeast. AT&T DISH Network and Homezone is a service formed by a strategic alliance with DISH Network (EchoStar Satellite Corporation), which allows AT&T companies to offer an integrated ordering and billing, co-branded satellite television service. AT&T Homezone combines AT&T DISH Network Digital Satellite TV with AT&T High Speed Internet to provide multimedia features. AT&T DISH Network and Homezone service allows AT&T to become a single source provider of local, long distance, Internet, wireless and video services. AT&T DISH Network and Homezone customers will be combined billed, and AT&T SE will begin billing customers on behalf of DISH Network.

IICP is a long distance service that allows the customer to have the same international rates for both landline and wireless long distance calls. The IICP feature will have one Monthly Recurring Charge (MRC) ($4.99) on the Cingular wireless portion of the bill, which will apply per, wireless CTN (Cingular Telephone Number). There will be one corresponding MRC ($0) on the BellSouth Long Distance portion of the bill. The customer will receive the same per-minute international rate whether the customer calls from their landline or wireless phone.

Level3 operates one of the largest communications and Internet backbones in the world. Current application deals with the inventory maintenance of Level3 acquired resources like cables, circuits, segments, and paths useful to utilize the resource at maximum extent. Working with different Granite extensions like Channelization on Demand (COD), Logical Aid Generator, State and Temporal management, and Custom name generation by using ASI API. Also, implementing Search and Consume flow integration and GUI by using Servlets and JSP.

Level 3 is a leading Telecom network provider operating in the US and European regions. The project mainly deals with supporting various software applications used by Level3. Among the various applications used by Level3 Granite is a Telcordia Application, which provides NETWORK INVENTORY services. The project mainly focuses at providing the tier 2 and partially tier 3 supports to all the user of the Application. The important tools that are utilized in delivering the services to the client are, Granite Application (Xng Admin and Xng Client), Web logic Server (Granite application health Maintenance), Remedy (Bug reporting and Tracking tool), Toad (Database Interface).