Telus-MITS is a largest Telecom provider in Canada and provide services to more than 300 plus coutlets. MITS generally deal with orders via which client can raise their CPQ ORDER request. Services and packages that are included in orders are like Phone, Internet Connectivity , Mobility , Business Tool. Client generally raised their orders by selecting the respective packages and their available add on (if any). They avail the service as per their needs in the organization.

• Proficiency in handling Cases/User Stories assigned to MITS team in JIRA tool.
• Developing new processes according to the enhancement requirements provided by the Client.
• Updated the existing Apex code and creating new VF pages according to requirements.
• Added new customizes reports, validation rules and workflows.
• Documented the changes done using Bitbucket.
• Updating existing VisualForce pages and custom Apex controllers and triggers for new functionality.
• Tested the documented test cases from our end as well.

Tenet Health is one of the largest healthcare provider in U.S.A with our more than 70 hospitals and other outlets. In this project, we are using BMC RemedyForce application to provide the users a better experience. The application is for providing service inside the Tenet health organization. We work in accordance agile methodology for development of this project. We are responsible for new enhancement, Incident management, Change Request Management with vendor systems.

• Proficiency in handling daily Incident requests assigned to remedyforce support team regarding the application.
• Developing new processes according to the enhancement requirements provided by the Client.
• Worked on Problem requests as well which were part of the various releases.
• Updated the existing Apex code and creating new VF pages according to requirements.
• Added new customizes reports, validation rules and workflows.
• Documented the changes done in every release of the project and provided test cases for UAT. Developing new VisualForce pages and custom Apex controllers and triggers for new functionality.
• Added new customizes reports, validation rules and workflows.
• Documented the changes done in every phase of the project and provided test cases for UAT.
• Tested the documented test cases from our end as well.
• Provided Training document and Demo to the users for new changes implemented.

TiVo provides an on-screen guide of scheduled broadcast programming television programs, whose features include "Season Pass" schedules which record every new episode of a series, and "WishList" searches which allow the user to find and record shows that match their interests by title, actor, director, category, or keyword. TiVo also provides a range of features when the TiVo DVR is connected to a home network, including film and TV show downloads, advanced search, personal photo viewing, music offerings, and online scheduling.

POC for Salesforce Functionality in Web and Mobile application.

Perform DML operations, bulk upload, insert and delete data in production environment using Data Loader or Workbench as per the requirement.

Manage every production environment support.

Manages user profiles/access/Security while production cutover.

Running Workflows and the issues and information across the website.

Identifying new Business Enhancements according to the user perspectives.

Connect with Business Architecture team to get approval for new business enhancements.

Manage data flow for downstream applications to keep all the applications in sync.

Responsibility of applying work arounds directly in Production environment if user facing issues and want immediate resolution.

Creating Reports and Dashboards according to the user requirements.

Manage Juniors , support them while doing developmentrelated tasks.

Connect directly with Salesforce end-users to get the requirements.