Workied as Offshore IT Analyst to support different support initiatives for client Stanley Black & Decker.

Resource Responsibilities:
 Liaising between the IT department and the Executive branch
 Gather, document, and analyse business needs and requirements
 Utilizing IT data for business insights
 Creating, analysing, and validating detailed functional specifications
 Compile and distribute reports
 Validate requests (on ServiceNow) and update Alfabet

Client is a world leader in designing, manufacturing, sourcing and retailing home furnishings. They market their products through a wide range of channels, including their own retail stores and through interior designers, multi-line/independent retailers and mass merchant stores. Their portfolio includes some of the best known and most respected brands in the furniture industry.

Roles and Responsibilities:

• Followed SDLC methods to define business needs by gathering simplified requirements, assisting in research, planning, writing business use cases and monitoring reports/dashboards via conducting formal and informal meetings
• As a Quality Assurance Engineer, worked on writing and functional, regression and performance test cases
• Used Service Now Ticket Analysis Tool in analysing the tickets and critical processes
• As an IT Solution Manager done analysis and provided potential solution to the issues reported by the customers.
• Allocate tickets to the team members and follow-up to ensure quality fix is delivered in time
• Walkthrough of business requirements with the Technical Team, prepare analysis and documentation of the Technical Design Document
• Deliver the escalated and critical issues reported by the customers on-time thereby meeting Service Level Agreement.
• Conduct weekly status calls with users
• Resources Timesheet Management
• Prepare invoice and submit it to client
• Manage project risks and lead training activities
• Manage the client relationship and support new business development activities

InVentiv Health is the world's leading provider of commercialization solutions for the healthcare and pharmaceutical industries.

This project is basically Enhancement and Production support of day to day internal requirement given by the users. Did enhancements starting from requirement gathering, preparing Requirement documents, technical design documents and unit testing.

Roles and Responsibilities:

• Allocate the tasks to the team members and following it up to ensure quality fix is delivered in time
• Analyse and provide potential solution to the issues reported by the customers in the product.
• Support the GSC on the cases as and when they are logged.
• Support and guide the team members as and when required.
• Deliver the escalated and critical issues reported by the customers on-time thereby meeting Service Level Agreement.

U21 Global is a University which has been providing Distance education for Students from all over the globe. U21 had both PeopleSoft HCM and Campus Solutions. The project included the modules Workforce Administration, Student records, Academic advisements, Campus community, Recruiting & admissions, Student Financials and self-service

Roles and Responsibilities:

As a technical consultant

• Prepare of reports through SQR and Application Engine.
• Develop Queries using PS Query Manager.
• Created interfaces between PeopleSoft CS system to third party (WEBCT) through App. engine and SQR.
• Develop Customizations to meet business process requirements using Application Designer, People Code, Component Interfaces and Application Engine programs
• Prepare of technical design document and user manual.
• Provide PeopleSoft Application Production Support and act as a primary contact for its business users.

As a PeopleSoft Administrator

• Administering, Create and Delete Application Server and Process Scheduler Server using PSADMIN utility
• Check and clear the application server cache on a regular basis as a maintenance process.
• Migrate Projects from Development Database into - Testing Database and then into Production after successful testing
• Involved in handling migrations using data mover & application designer.
• Worked with PeopleSoft Customer to resolve application and PeopleTools related issues.
• Monitoring the Processes using Process Monitor.
• Apply PeopleSoft delivered patches and fixes for the PeopleSoft Application