As an Expert Advisor, it recommends the best Resolution Path for a Category of Tickets. It uses Machine Learning to suggest the best path amongst many, with a Confidence Score. It converts and digitizes existing images, documents into resolution flows or user may create new ones using its easy to use drag and drop feature. It clocks tickets resolution time and provides valuable insights on each resolution step. With it as a coach, life is easy as a Ticket Resolver.

It basically covers defining SLA rules, pulling ticket data from AM database through ENS, comparing the ticket attributes with that of the defined SLAs and calculate the due response and resolution date. This result must be pushed back to AM database.

Education ERP quickens the entire process of institutional management to great extent. It helps automate admissions, eliminate manual processes and save significant staff time by enabling prospective students to apply online through a self-service portal. Provide one-stop student access.

Performance enhancement of xml parsers.Used entity framework 6.1.3

The oroject was on KT automation.

Project was on guided ticket resolution. We made use of Angular 5 in front end, .net web api in middle tier and sql server in backend. Used python for machine learning and go js for workflow creation.

Project in Insurance domain.

Learning and Communications Platform (LCP) is a learning management application. It has several modules like client management, user management, assignment, course management, reporting etc. LCP learner interface supports 43 Languages. The application enables a student user to take the different trainings and allows a manger to review the progress of student and also generate reports based on that. It allows the manager to give assignments to students. LCP allows the courses to operate in a low bandwidth environment and to provide comprehensive reports on performance and outcomes. LCP is single tenant application where user (client) can have dedicated instance of application and DB instance. Whenever a new client is added to the system, the dedicated instance of application and Database is set up. Clients can have the application self- hosted or they can have it as Rackspace hosted.

Client is one of the reputed telecom company in UK. Single Interface (SI) is all about work flow management. There are some upstream systems that send order request to SI in the form of xml. The requests are queued in the IBM MQ. They are then read by the Reader from the MQ and sent to the Parser component. The Parser component reads the XML and stores the output in the relevant front-end tables. This information is then read by the SI Web application where the appropriate tasks in the request are assigned to the appropriate associates based on their skill set and the task priority. Also, the complete status of the whole orders and the tasks is shown to the relevant stakeholders.

An application built to teach cataract surgery to the medical students. It had two parts – an LMS which is web-based system and a desktop application which is used to record the surgeries performed by the students and is integrated with the LMS so as to help students during their assignments.

E-Dental Office (EDO) and Loyalty Dental Plan (LDP) are multitenant applications. Applications were created for US clients in the area of dental health services.

SPF is the Hexagon PPM total solution for plant information management. It ensures secure access to plant information, including engineering designs, vendor data, purchase orders, RFQs, specification sheets, and all ancillary documents. SPF provides a modular set of user experiences, based on typical work processes to ensure that valid, consistent, and high-quality engineering data is shared across the value chain and between facility information systems. Users are enabled to make rapid and accurate design and operational decisions from large and complex data sets during the entire plant life cycle.

Wealth Console is an enterprise-ready, client-server Portfolio Reporting and Analytics product integrated with a high-end communications backend. The solution offers engaging analytical views of an investors portfolio using a sophisticated user interface. Interactive visualization automatically categorizes transactions and asset classes, so clients can see the big picture, up close and personal.Wealth Console is a single-point, online source for providing clients advice on how to grow their personal wealth. The enterprise can provide investment ideas, stock quotes, charts, business news, market research, and can be a Learning Centre for all financial information, with a special emphasis on investing.

Traders Portal was created for facilitating online auctions and selling/buying of manufacturing materials.