About Me

A high-calibre professional, offering over 22 years of technical leadership experience across IT Operations & Maintenance, System Analysis, Database Administration, and related operations Technical expertise in managing high-severity incidents to ens...dministration, and related operations Technical expertise in managing high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment Excellent knowledge of technical management, information analysis and computer hardware/software systems Capabilities in extending high-end technical support on various servers and ensuring high operational efficiency; rendering services as an escalation gate to resolve critical issues of the team members Skilled in technical project management including scheduling with clients for iterative product development and delivery, balancing work distribution to meet project deliverables & delivery timelines Hands-on experience in analysing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management