Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new assignments

Conducting business requirement & prototyping workshops with Business users to support tailoring of Salesforce.com applications.

Manage the Centre of Excellence Program for whole eClerx Digital and Conduct the technical session with various Digital tools

Act as SPOC (Single Point of Contact) my projects & keep maintain the time line for all deliverable

Meet published SLAs for incidents and problems along with team as needed

Implemented Lead Management, Account & Contact Management, Activity management, Opportunity and Pipeline management, Partner Relationship Management, Case Management, Campaign management.

Take a proactive and well planned lead on digital, digital marketing, and tele marketing projects, act as the glue sticking everything together

Taking ownership and accountability for your client base. Manage day-to-day operational aspects of a project and scope

Prepare for engagement reviews and quality assurance procedures

Build and maintain effective working relationship with key technology team members

Manage the migration projects from various digital marketing tools to Pardot and SFMC

Plans, implements, and tests trigger-based nurturing programs in Salesforce Marketing Cloud

Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new assignments

Conducting business requirement & prototyping workshops with Business users to support tailoring of Salesforce.com applications.

Manage the Centre of Excellence Program for whole eClerx Digital and Conduct the technical session with various Digital tools

Act as SPOC (Single Point of Contact) my projects & keep maintain the time line for all deliverable

Meet published SLAs for incidents and problems along with team as needed

Implemented Lead Management, Account & Contact Management, Activity management, Opportunity and Pipeline management, Partner Relationship Management, Case Management, Campaign management.

Take a proactive and well planned lead on digital, digital marketing, and tele marketing projects, act as the glue sticking everything together

Taking ownership and accountability for your client base. Manage day-to-day operational aspects of a project and scope

Prepare for engagement reviews and quality assurance procedures

Build and maintain effective working relationship with key technology team members

Manage the migration projects from various digital marketing tools to Pardot and SFMC

Plans, implements, and tests trigger-based nurturing programs in Salesforce Marketing Cloud

B2B Marketing Professional with comprehensive technical and Management
skillset and expertise in Eloqua Implementation with CRM data consulting and
configuration with maximum exposure in Analysis, Design, Testing, Development,
and Implementation of CRM Applications
• Handling the Client Service managers and client to understand their
requirement and come up with the right solutions.
• Experience in activities related to SFDC integrating with Eloqua Configuration,
Customization, Data Migration, and deployment of Campaign through Auto
synchs for large user groups.
• Extensive experience in Creating Nurture Campaigns, Program builders,
Program canvas, CDO's, Lead Scoring, Data tools, Website tracking, Reports,
Custom Reports, Email Services like creating Emails, Landing pages and Forms.
• Mentoring the team on the Project process and ensure them to follow on the same.
• Enthusiastic and adaptive of new technologies with Strong technical, analytical
and problem-solving skills.
• Assigningthe tasks, QA and responsible forerror-free deliverables.
• Analysis and design of the proposed solutions using industry best practices
and leading teams to develop enterprise CRM solutions.
• Experience in analysis of business requirements and proposal of solutions to
the business sponsors.
• Providing technical solutions that comply with the Eloqua platform governor limits.
• Implement and promoted the best practices including A/B Testing, data cleansing
to increase email and campaign engagements.

Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new assignments

Conducting business requirement & prototyping workshops with Business users to support tailoring of Salesforce.com applications.

Manage the Centre of Excellence Program for whole eClerx Digital and Conduct the technical session with various Digital tools

Act as SPOC (Single Point of Contact) my projects & keep maintain the time line for all deliverable

Meet published SLAs for incidents and problems along with team as needed

Implemented Lead Management, Account & Contact Management, Activity management, Opportunity and Pipeline management, Partner Relationship Management, Case Management, Campaign management.

Take a proactive and well planned lead on digital, digital marketing, and tele marketing projects, act as the glue sticking everything together

Taking ownership and accountability for your client base. Manage day-to-day operational aspects of a project and scope

Prepare for engagement reviews and quality assurance procedures

Build and maintain effective working relationship with key technology team members

Manage the migration projects from various digital marketing tools to Pardot and SFMC

Plans, implements, and tests trigger-based nurturing programs in Salesforce Marketing Cloud

NCS (Network Country Solution) is an application, which provides financial, management and client reporting. The primary objective is to enhance the control framework within the WCS Finance functions through technology and process improvements. It aims to be the ledger for daily P&L and P&L Analysis, Balance Sheet substantiation, feeds and reconciliations to other group systems and the ledger for Statutory and Regulatory reporting. Managing and coordinate L2 & L3 Support team.

Kondor Asia Upgrade & Hub was the project for migration of data using Kmig Application Kondor +1.9 to Kondor +2.6. Purpose of the project was to make Singapore as a Hub for all Asia pacific regions ABN AMRO Bank, Singapore. Successfully upgraded the product to a higher version without affecting any of the existing functionalities and incorporating all the new features of the version.

CBCM (Corporate Billing & Customer Management) is successfully upgraded the product to a higher version without affecting any of the existing functionalities and incorporating all the new features of the version. PSTN is one of the billing module in CBCM project (Corporate Billing & Customer Management), all kind of PSTN related services it covers. It includes the Product and Service Management (PSM), Customer Management System (CMS), Customer Complaint Registration Service (CCRS), Sales and Order Handling (SOH), Billing and Invoicing (BIL), Payment and Adjustments (PAY), and so on.

Orbit.com is to arranging the easiest way to the customer online services. The benefits of the project is, to improved our customer service, reduction cost per subscriber, reduction of cost for telephone infrastructure since traffic to call centre will be reduced. Customer Online services includes View the customers account, Online processing of subscription order forms, Online processing of Special events like movies, customers complaints, enquiries, online order by special promotions, online Payment Systems, and so on.

Led senior business stakeholders through transformative activities, beginning with discovery through delivery of business value designed at streamlining business processes to achieve optimal performance Proficient in interacting and maintaining relationship with customers & stakeholders, understanding & translating business requirements. Responsible for leading business workshops and working with clients and various stakeholders to elicit and document detailed business requirements, technical/functional specifications, developing process flows. Collaborate with the Client Services teams to cross-sell and expand the foot print within existing clients Managing and track budgets, spend and ROI analysis. Assist to drive target setting process Lead assigned pre-sales team to develop winning proposals and solutions by providing clear direction and understanding of the business need/expectation Lead the CoE (Centre of Excellence) Program for eClerx Digital Service Strong ethics and commitment to excellence and customer satisfaction Work effectively and manage multi-disciplined teams across different locations and time zones

Manage scope, develop timelines and budget estimates, coordinate resources, oversee the delivery of client objectives, and be responsible for overall team and client satisfaction. Manage Digital Delivery personnel across multiple ecommerce Client Accounts in US ,UK regions Manage and oversee the execution of digital marketing communications for online, including weekly updates to site content, E-mail campaigns, SEO, liaising with external vendors as required. Ensure all processes and procedures are documented for internal and client. Also, develop training plan and guidance to our Marketing Automation team members Build, execute and track marketing campaigns from start to finish including list acquisition, segmentation, email template creation, testing, landing pages, form creation and assessment and reporting Monitor programs and review metrics and provide timely analysis and reporting for all e-commerce life cycle activities and achievement Coordinate and post communications for social media channels such as Twitter, Facebook, LinkedIn, etc. Support and contribute to RFP responses and other sales related activities Act as a SPOC for all escalations and coordinate the Change Management Activities.

Spay Payment Gateway is the infrastructure that allows a merchant to accept credit card & other forms of electronic payment. When referring to payment gateways used for Internet transactions, it may called an IP payment gateway. A payment gateway is a server that is dedicated to linking e-commerce websites and banks so that online credit card transactions can completed in real-time. The service that automates the payment transaction between the shopper and merchant. It is usually a third-party service that is actually a system of computer processes that process, verify, and accept or decline credit card transactions on behalf of the merchant through secure Internet connections.

Tech Focuz E-Governance System designed to meet the requirements of NITD (National Institute of Technology, Durgapur) & BIS, India. It includes the Academics, HR Management System, Payroll System, Procurement Management, Indent, Invoices, Approval process

Single General Ledger (SGL) is one stop for all financial source system reports. Global strategic Single General Ledger for RBS. It aims to be the ledger for daily P&L and P&L Analysis, Balance Sheet substantiation, feeds and reconciliations to other group systems and the ledger for Statutory and Regulatory reporting. Managing and coordinate L2 & L3 Support team.

WISE (Web –based Investment System) is a wealth management system used for straight thru processing. The application allows creation of customer & investment account and place orders for Mutual Funds, Bonds, Structured Products & stocks. It has the flexibility for both back-end and front end users with various levels of functions, based on different access rights. Interacts with Core Banking, RM workstation & Internet Banking systems. Successfully upgraded the product to a higher version without affecting any of the existing functionalities and incorporating all the new features of the version.