Client Name- Ally Bank

Technology Support Specalist 2015 - present date Process Specialist Perform TIPT provisioning in order to complete service delivery process within a SLA Configuration of special services like call Centre, hunt group, . auto attendant, shared call appearance, call forwarding always/ busy/ selective, voicemail/ messaging, schedules, busy Lamp Field…etc. Service migrations like TIPT to SIP & vice versa. Conducted Manual Testing, Android App Testing, functional Testing Regression Testing of the application designed for the people for Bank Report defects, by using a bug tracking system like Jira. Finding and reporting new bugs and communicating with the developer’s team regarding defect fixing and releases status. Reporting. Functional Tool : qtest, Jira , bitbucket Test. Functional Tool : qtest, Jira , bitbucket Management Tool : Browser stack, Perfecto

Ability to interpret alarms, fault management, handling and take action to rectify. Troubleshoots the WIFI hotspot related problems Troubleshooting of LAN & VLAN on switches (2950, 3750). Using applications NAGIOS, WINSCP, CACTI, Ticket Raising tool Handling hotspot like Airport, Hotel, Cafe Handling and Monitoring all WIFI Hotspot Site using NAGIOS (NMS)

Client Name- Telstra Corporation LTD

I am responsible for Handling escalation and raising tickets also responsible for cancelling, relocating the services which are connected with Telstra network Provide Router configuration and Magpie Report. Raising FNC(Fast network change) request as per customer’s requirements. Responsible for cancelling VPN service, and carriages to Telstra network. Allocation of PM according to customer requirement. Using ticketing tool to track and update every activity.