Handles & continue below reputed IGATE IMS-D contract for IT-IMS Service Delivery.

• Le-Muir Group contract, RBC Year contract, DB Schenker Year contract, Matrix Cellular Year contract, Franklin Templeton Year contract, Alstom Year contract.

• SLA Based IMS Support for all above companies for a Year contract

• IT Helpdesk Management. @ SLA-95%

• Service Request and Incident management either by customize software (Remedy, ICare etc.) or on excel.

• IMS Service Reports:- Monthly

• Monthly visit to Customer for IMS support review and suggestion.

• Reliance Infra Project as Transition Manager. – ( 8th Apr 2013 to 21st Dec 2013)

Responsibilities:

1. IT Operation Management & SLA Achievement-understanding R Infra Operations.

2. SOP Management for Network and SCADA.-Understand NW operations.

3. IT Resource Management- Resource pulling and convey resources about IGATE.

4. Incident & Service Request Management-understanding process

5. Transition Management –Doing all R Infra Transition from previous Vendor to IGATE

For FMS deployment.

• Alstom India Ltd. ,Noida – (16th Feb 2013 to 4th April 2013)

Responsibilities:

1. Monitor IT Asset Management with Asset team

2. IT Resource Management of IGATE for Alstom.

3. Incident & Service Request and Asset Management on ITSM v 7.0 using BMC

Remedy Software.

Responsibilities:

1. India IT IMS management from Noida corporate office.

2. Monitor Data Centre operation with Server & Network Team as per CNH guidelines.

3. Monitor IMS activity e. g Asset, Vendor, Operation, transition.

4. Monthly MIS and review meeting with Customer and suggestion.

5. Support & Guidance to team Members.

Responsibilities:

1. Voyager Project-Win XP to Win7 migration for 700 users with New Dell Laptop.

2. Monitor IMS activity e. g Asset, Vendor, Operation, transition.

Responsibilities:

1. Understanding the customer’s needs.

2. Handle all Major escalations & speedy solution.

3. Managing 18 + MNC Customer for Western Region (Gujrat to Goa) for IT Infrastructure Support & FMS, AMC etc.

4. Monthly visit with all IT SMT of Western Region Customer.

5. Preparing MIS Report on Monthly basis.

6. Negotiate & Close Business Contracts.

7. Support & Guidance to Team Members.

8. Help the team to close the calls within SLA.

Responsibilities:

• SPOC Management interface between DHL Express and Service provider.

• Support & Guidance to Team-Members.

• Prioritizing the calls and handling escalations.

• Visiting DHL-Express Branches & other offices.

• Technical help the team to close the calls within SLA.

• DHL Express New-IT Projects completed within define time of particular Project.

• MIS Report on Monthly Basis provided to Rick Macherney-DHL IS Manager-INDIA