Kundan M.

Kundan M.

Project Manager IT Infrastructure & Handled multiple project with multiple MNC companies!

Mumbai , India

Experience: 10 Years

Kundan

Mumbai , India

Project Manager IT Infrastructure & Handled multiple project with multiple MNC companies!

30168 USD / Year

  • Immediate: Available

10 Years

Now you can Instantly Chat with Kundan!

About Me

Kundan D Meher- Short Overview of Experience

 

I have spent Twenty Five years in IT IMS Support & Project Management. During 2000-2015 in IGATE IMS I was doing Project Management /Customer IT Service management fo...

Now I am at DHL express projects through AASH technology handled IT-Telecom various project & streamlining the support & services for them.

I have received various appreciations for successful completing projects.

 

I look forward for suitable opportunity like Project Manager/Operation Manager/Customer Service Manager/Service Delivery Manage

 

Regards,

 

Kundan Meher

 

Show More

Portfolio Projects

Project Manager for HP @ DHL Express-INDIA IGATE IMS Ltd. {HP subcontracted this contract to IGATE}

Company

Project Manager for HP @ DHL Express-INDIA IGATE IMS Ltd. {HP subcontracted this contract to IGATE}

Role

Project Manager (Team Lead)

Description

Responsibilities:

•       SPOC Management interface between DHL Express and Service provider.                                                        

•       Support & Guidance to Team-Members.

•       Prioritizing the calls and handling escalations.

•       Visiting DHL-Express Branches & other offices.

•       Technical help the team to close the calls within SLA.

•       DHL Express New-IT Projects completed within define time of particular Project.

•       MIS Report on Monthly Basis provided to Rick Macherney-DHL IS Manager-INDIA

 

Show More Show Less

Manager Customer Support IGATE IMS Ltd. [From Jan 2006-Apr 2009]

Company

Manager Customer Support IGATE IMS Ltd. [From Jan 2006-Apr 2009]

Description

Responsibilities:

1.     Understanding the customer’s needs.

2.     Handle all Major escalations & speedy solution.

3.     Managing 18 + MNC Customer for Western Region (Gujrat to Goa) for IT Infrastructure Support & FMS, AMC etc.

4.     Monthly visit with all IT SMT of Western Region Customer.

5.     Preparing MIS Report on Monthly basis.

6.     Negotiate & Close Business Contracts.

7.     Support & Guidance to Team Members.

8.     Help the team to close the calls within SLA.

Show More Show Less

Project Manager - Penta Services (16 May 2011 to 10 Feb 2012) BP-Castrol India Ltd.(IGAT

Company

Project Manager - Penta Services (16 May 2011 to 10 Feb 2012) BP-Castrol India Ltd.(IGAT

Role

Project Manager (Team Lead)

Description

Responsibilities:

        1.  Voyager Project-Win XP to Win7 migration for 700 users with New Dell Laptop.

        2.  Monitor IMS activity e. g Asset, Vendor, Operation, transition.

 

Show More Show Less

• New Holland Agriculture, Noida (13 Feb 2012 to 15 Jan 2013)

Company

• New Holland Agriculture, Noida (13 Feb 2012 to 15 Jan 2013)

Role

Project Manager (Team Lead)

Description

       Responsibilities:

       1.   India IT IMS management from Noida corporate office.

       2.   Monitor Data Centre operation with Server & Network Team as per CNH guidelines.

       3.   Monitor IMS activity e. g Asset, Vendor, Operation, transition.

       4.   Monthly MIS and review meeting with Customer and suggestion.

       5.   Support & Guidance to team Members.

Show More Show Less

► Proj. Lead. in IGATE IMS Ltd. (13 Feb 2012 to 31st Jan 2015 )

Company

► Proj. Lead. in IGATE IMS Ltd. (13 Feb 2012 to 31st Jan 2015 )

Role

Project Manager (Team Lead)

Description

Handles & continue below reputed IGATE IMS-D contract for IT-IMS Service Delivery.   

 

•       Le-Muir Group contract, RBC Year contract, DB Schenker Year contract, Matrix Cellular Year contract, Franklin Templeton Year contract, Alstom Year contract.

 

•       SLA Based IMS Support for all above companies for a Year contract

•       IT Helpdesk Management. @ SLA-95%

•       Service Request and Incident management either by customize software (Remedy, ICare etc.) or on excel.

•       IMS Service Reports:- Monthly

•       Monthly visit to Customer for IMS support review and suggestion.

 

•       Reliance Infra Project as Transition Manager. – ( 8th Apr  2013 to 21st Dec 2013)

       Responsibilities:

       1.   IT Operation Management & SLA Achievement-understanding R Infra Operations.

       2.   SOP Management for Network and SCADA.-Understand NW operations.

       3.   IT Resource Management- Resource pulling and convey resources about IGATE.

       4.   Incident & Service Request Management-understanding process

       5.   Transition Management –Doing all R Infra Transition from previous Vendor to IGATE     

               For FMS deployment.    

            

•       Alstom India Ltd. ,Noida  –  (16th Feb 2013 to 4th April 2013)

       Responsibilities:

       1.   Monitor IT Asset Management with Asset team

       2.   IT Resource Management of IGATE for Alstom.

       3.   Incident & Service Request and Asset Management on ITSM v 7.0 using BMC

             Remedy Software.

Show More Show Less