Automated Routing of Incident Assignment Process for Event Management which saved effort by 80% i.e. 50 hrs per month. Automated Manual Monitoring process of Mailbox which saved 120 hrs of efforts per month. Automated monitoring of Pipeline for BI system and applying self-healing which saved effort around 20% per month and reduction of incident by 8%

Resource planning - Responsible for working with resource managers across the organisation to request, confirm and forecast resources / effort allocation Status update and frequent interaction with both the transition parties and stakeholders. Planning, Development, Execution and Maintenance of project roadmaps and resource. Identified, Analysed and Maintained risk and issue register throughout lifecysle of transition. Ensured process, policies, procedures, KMDB are designed, maintained and updated for Service Transition. Ensured governance is build and tracked for service transition.

Identified and implemented proactively monitoring of business process resulted in cost saving for Logistic and Return business of Manufacturing and Supply Chain Division. Created KPI’s, Standard Operating Procedure, Process, and Governance structure for smooth functions of BPS operations. Contributed in evaluating, negotiating, and reviewing vendor proposals.

Onging project: Identify, analyse and create Service Charter to reduce incident base and effort to minimise the cost and bring resiliency in Service Operations. Reduced the number of major services interruptions (incidents) in Return and Deliver by proactive monitoring business process and platform. Decreased overall production incident rate year by year by 10% by identifying and tracking recurring errors, find root causes and provide acceptable solutions. Proactively resolve dependencies and conflict within business, engineering and operations team. Identify and automated business process activity (reducing efforts and minimize cost and resource in operation. Maintained and Managed KPI with Managed Service team.

Six Sigma project “Total Cost of Ownership” which resulted in 8% reduction of vendor resources in Support Operations for Manufacturing and Supply Chain IT Division. implemented an efficient approach to measuring, testing, and scoring vendor performance. The project resulted in a more relevant and useful process resulted in 30 solutions which further reduced man hours by 13%.