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Looking to regain senior leadership role required entrepreneur mindset with high ethics and utilize business, leadership and technical skills to lead team to turn around results using planning & rigor.
* Rated very good on performance. Consistently exceeded P & L target of unit size 450+ FTE, portfolio of 10 Indian industry leading Insurance and Travel customers. Revenue size INR 520 million.
* Increased revenue by 15% in very short period by addressing internal & external constraints.
* Migration to AWS from in premises environment for InterMiles then utilizing AWS services for DevOps implementation.
* Delivered new service to insurance customer in spite of lack of skill availability in the organization. Service delivered on time, customer’s confidence on delivery helped in getting 40?ditional new business.
* Driving structured training program on AWS, Azure, Angular JS, ReactJS etc. to improve team skills.
* Negotiated & increased billing rate between 7 to 10% with several customers during renewal. Revised terms and conditions of MSAs & SOWs to improve utilizations and margins.
* Supporting sales team on project pricing, proposal review to ensure winning deals.
* Mentoring Group Managers on growth roadmap. Monthly group team meetings to improve team engagement and driving delivery excellence to improve customer satisfaction.
* Steering team meetings with customer management of all accounts and escalations management.
* P & L and IT service delivery management for three line of businesses (SME & Agri. Loan Origination Solution, Financial Inclusion and Government Business). Team size 180+. Improved portfolio revenue by 35% in a year.
* Revived large troubled delivery contract in short period, improved system stability & performance. It helped customer in business volume growth by 50%.
* Critical RPA project implementation in lending domain to auto calculate risk profile of customers.
* Refining Financial Inclusion gateway product which uses micro services to integrate with CBS, ATMs, Micro ATMs, NPCI, RuPay and POS for transactions. Ensuring operation excellence and daily transaction reconciliation of high volume using automation.
* Played key role during major events of demonetization, merger of five associate banks and GST implementation. Flawless outcome in very complex environment was achieved by in-depth review with team and customer co-ordination.
* During demonetization, delivered Aadhar based merchant payment app in short period.
* Mentor and drive Delivery Excellence Governance program for entire TCS application delivery team of the account size 650+ FTE in addition to existing responsibilities.
* Account Business growth plan preparation, progress tracking and corrective action to meet target.
SENIOR APPLICATION MANAGER
* 99.99% uptime achieved for 40+ applications and interfaces in 24X7 environment. Production support, maintenance, enhancement and troubleshooting within SLA.
* Co-ordination between various departments for project implementation and setting expectations.
* Project Management, review new requirements, plan development and releases. Reduced pending projects to zero from historical average of 20+. Leading team for technology migration projects to make it working on latest technology platforms.
* Analyze applications production use and performance. Take corrective actions for improvements.
* Vendor co-ordination for COTS products maintenance, enhancements and upgrades.
REGIONAL SBU HEAD
* Meeting P & L target of SBU size 600+ FTE and 200-300 contractors, consistently met targets.
* Delivering services to 11+ strategic industry leading Indian customers like BSE, CDSL, ICICI Lombard, HDFC Ergo, Tata AIG, and Reliance General Etc. Revenue size INR 680 million in domestic environment.
* Lead 20+ project managers/leaders spread across three states (Maharashtra, Gujarat & Goa).
* Improved unit margin by 7.5%, improved CSAT of all dissatisfied customers.
* Hands-on delivery management, in-depth review of all projects. Attending monthly steering team review meeting with customers.
* Cleared 70%+ of inherited bad outstanding and unbilled revenue in four quarters. Face-to-Face interaction with financial auditors on audit queries.
* Review RFPs & proposals with pre-sales team to ensure it is meeting stakeholder’s objectives. Support other unit’s business development team to get new business from customer of my portfolio.
* Leading quality group’s operation and process certification assessment initiatives.