• Assisting Program Managers with product information and statues of on-going projects
• Consolidating the information of functionality of 4 different Firewall Teams
• Coordinating with the SharePoint Team and assisting in the site development for the Firewall Teams
• Creating databases and consolidating client information
• Acting as a POC (Point of Contact) for Sentry Team and answering to Service Now related queries
• Creating case and assignment on Service Now ticketing tool; troubleshooting Firewall issues and simultaneously working on Firewall Migration Projects
• Hosting client meeting for the migrations and assisting Project Manager with resource allocation
• Coordinating between Project Manager and Operations Manager
• Attending weekly meeting with Operational Manager; delivering presentations to clients with the product details
• Reporting the status of the projects to the vendors and stakeholders
• Working on different stages of the projects and coordinating with the internal Sales Team and Project Managers on the 54 on-going client migrations
• Liaising between India Team & US Team by acting as Client Technical Representative of pilot batch for Sentry Solutions Suite

Collaborate with all the teams managing different firewalls

Aligning the data and SharePoint set up based on each firewall's migration and decommissioning process in line to concise look and an executive level view.

Collaborated with a team of 8 people to set a pilot batch in India. Trained and guided the team on this new help desk project.

Liaison between US counter parts and Indian folks for a smooth transition with Metrics and KPI defined.