FedEx Corporation is an American multinational courier delivery services company headquartered in Memphis, Tennessee. The company is known for its overnight shipping service, but also for pioneering a system that could track packages and provide real-time updates on package location (to help in finding lost packages), a feature that has now been implemented by most other carrier services.

The Overgoods Management System will integrate problem resolution across Call Center, Trace, Overgoods and Claims by incorporating Artificial Intelligence, prescriptive analytics capabilities and cognitive services to improve recovery match results. Evaluate opportunities for efficiency and accuracy improvements with enhanced equipment.