• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

-Provide application support for linux and Windows based applications - Maintain Database and manage data updation using SQL queries - Working on ETL for invoice and document processing - Provide L3 support for network and application related issues for windows applications - Provide remote support using SCCM and RDC tools - Be part of Incident Management related to applications that I am involved in - Creating Knowledge articles and adding to Knowledge Management

- Creating and maintaining online inventory of products - Handling logistics and warehousing operations - Maintaining accurate offline and online inventory using excel sheets and data management