Pavan P.

Pavan P.

Software Engineer

, India

Experience: 6 Years

Pavan

Software Engineer

10009.2 USD / Year

  • Notice Period: 60 Days

6 Years

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About Me

I am a committed engineer with excellent communication skills. I have expertise and experience in research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner and my current responsbiliti...

- Understanding of software development cycle

- Excellent written and spoken English

- Provide application support for linux and Windows based applications

- Maintain Database and manage data updation using SQL queries

- Working on ETL for invoice and document processing

- Provide L3 support for network and application related issues for windows applications

- Provide remote support using SCCM and RDC tools

- Be part of Incident Management related to applications that I am involved in

- Creating Knowledge articles and adding to Knowledge Management

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Portfolio Projects

Production Support

Company

Production Support

Role

DevOps Engineer

Description

-Provide application support for linux and Windows based applications - Maintain Database and manage data updation using SQL queries - Working on ETL for invoice and document processing - Provide L3 support for network and application related issues for windows applications - Provide remote support using SCCM and RDC tools - Be part of Incident Management related to applications that I am involved in - Creating Knowledge articles and adding to Knowledge Management

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Skills

Python SQL

E-Commerce

Company

E-Commerce

Description

- Creating and maintaining online inventory of products - Handling logistics and warehousing operations - Maintaining accurate offline and online inventory using excel sheets and data management

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Analyst

Company

Analyst

Description

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

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Skills

SQL