+1 646 305 2118
+44 1253 335595
+91 9875 492266
Gustavo
CIO and CTO | Digital Transformation | CyberSecurity
2001.84 USD / Year
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Immediate: Available
28 Years
About Me
22+ years as head of technology teams in critical environments, developing high-performance work teams focused on customer service and compliance with operational indicators, computer security and technology. I have developed strategie...
Show MoreSkills
Web Development
Programming Language
Operating System
Software Engineering
Others
Database
Development Tools
Networking & Security
Graphic Design
Positions
Portfolio Projects
Company
Start Bank Operations
Role
Software Architect
Description
- Presentation of the technological and information security documentation of the project to the Mexican regulatory authorities
- Definition of the budget required over 5 years to establish the initial banking operation and support operational growth.
- Negotiation with specialized suppliers for the delivery of infrastructure and technological security products and services in shortened times.
- Establish the corporate information security strategy at all operational and technological levels of the institution.
- Identification of mobile application development and support providers to meet operational requirements
Company
Start Bank's Operations
Role
Software Architect
Description
- Presentation of the technological and information security documentation of the project to the Mexican regulatory authorities.
- Enable IT security and technology processes using ITIL SM v4.0, Cob IT v4, ISO27001 and SOC2.
- Delivery of technology projects 4 weeks in advance, reducing pre-operational costs by 15%
- Design the secure and independent voice and data network, laying the foundations required by the regulatory authorities for transfers and financial operations.
- Establish the recovery scheme for critical operations at an alternate data site, including business continuity positions.
- Maintain 99.98% operational availability and without security incidents in 3 years of management.
- Identification of mobile application development and support providers, managing to negotiate discounts of 30% of the budget
- The technological platform necessary for remote work was enabled in 1 week as a result of the COVID pandemic
- Containment of 2 attacks on the institutional mail service identified by internal monitoring, avoiding service disruption
Company
Service Delivery & Availability
Role
Software Architect
Description
- Maintain operational availability in the commitment of 99.90% in service availability
- Achieve the closure of the outsourced management of SOC level 2 services for the monitoring of complete computer security, minimizing the operational and technological risk by 20%.
- Establish security processes on the related technological platform for the management of updates and vulnerabilities of 90% of the server infrastructure and 100% of the desktop platform
- Control and monitor the daily backup process with a 25% improvement based on the initial operational state, reducing operational and technological risk
- Manage the operating budget for human resources, achieving savings of 20% of the annual budget
- Leader of a multidisciplinary team from different countries (Mexico, USA, Costa Rica, Brazil, Argentina and India)
Company
Infrastructure & Cloud Managenet
Role
Software Architect
Description
- Establish the essential procedures of ITIL v3 including KPIs, achieving 98% operational availability of computing and telecommunications services
- Improve customer call service time by 30% compared to the original time in the Call Center
- Achieve redundancy of technological services for the company's critical processes
- Optimization of domain management, improving the invoice by 20% and reducing the time required for contracting and renewal processes by 35%.
- Leadership of an interdisciplinary team in different countries (Mexico, USA, Colombia, Brazil, Argentina and the Dominican Republic)
Verifications
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Phone Verified
Preferred Language
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English - Fluent
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Spanish - Native/Bilingual
Available Timezones
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Central Daylight [UTC -5]
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Pacific Daylight [UTC -7]
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Eastern Daylight [UTC -4]
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Mountain Daylight [UTC -6]
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