Handling a variety of IT related projects spread across all IT platforms of GTOI function Handling end to end management of project deliverables. Managing and leading team members; allocating resources among team members and guidi team members during the project, till final delivery. IT implementations – engaging the IT resources to deliver them efficiently and effective giving the opportunity to be involved with latest IT project management methodologies li Agile/ SCRUM. Delivering and implementing projects as per scheduled deadlines; extending po implementation and maintenance support to the technical support team and client. Handling efficiency & automation projects, and implementing process efficiencies with business units. Review, analyze, and evaluate business systems and user. Collect and document user and business requirements using a variety of methods includi user interviews, document analysis, requirements workshops, surveys, business proce descriptions, use cases, task and workflow analysis. Manage multiple assignments and deliverables concurrently. Prepare routine status reporting for projects assigned. Collaborate with developers and subject matter experts to establish the technical vision and prepare the impact analysis necessary to design a proper solution. Handling all project related coordinating activities. Contributing to business unit strategy in annual plans and strategy execution. Managing budgets.

Responsible for handling escalated incidents and High Availability environment incident Management on UNIX Platform [HPUX, Red Hat LINUX, Solaris]. Problem Management on UNIX platform. Perform Root Cause Analysis using quality tools. Change Management: Prepare Implementation, backout and test plan for Change records. Perform risk and impact analysis for changes. Configuration Management: CMDB audits and regular updates of CMDB. Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes HA engineering for architecture of HA environment with OS / patch Release management, Application load and maintain configuration of Central OS image servers. Scripting for monitoring/ automating the Sys admin activity for change scheduled as project on multiple servers Analysis of availability, configuration management for reporting to customer Disaster Recovery planning and conducting DR tests. Responsible for Standard Operating procedures issuance to incident management team. Prepare Service delivery reports Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes Responsible for creating and maintaining Standard Operating procedures for incident management team. Indentify and drive continual improvement program in UNIX environment and improve the service efficiency.

Involved in: - Unix Systems Support (Platform Management, Risk, Security & Compliance) - Global IT Security Risk & Compliance member of Global IT Security team and Security Review role in Unix Access Control and Vulnerability Scanning - Penetration testing on various UNIX Flavors for servers in data center environment Global RBAC Project: - Security review role subject matter expert Global Unix Access Authorization: - Level 2 Platform ownership in RISK & Compliance Global Unix Systems Security Incident Management: - SPOC for Incident Management and Platform owner Level 2 on all Global Unix Access staff1 and sysadm1 access requests/approvals and custodian on all Access related Security controls via Service Desk Manager SDM ticketing tool Reporting: - Performed in-depth analysis on Vulnerability threats score and count - Implemented best practices to eliminate from the Monthly Global IT Scan results in non-compliance Knowledge Management: - Served as a subject matter expert of Global Unix Systems Security Support and member of BAU Technical Support team - Created Break N Fix codes in Service Desk tool for Global Unix Systems Support This BNF code affects all countries and helps SAs to resolve Incidents by minimizing the overhead of Change Management Process i.e. chasing of approvals - Involved in getting approvals from Change Analysts, Platform Owners, and Service Managers across all locations in ANZ

Responsible for handling escalated incidents and High Availability environment Incident Management on UNIX Platform [Solaris, HPUX, LINUX].Played a key role in server uptime and provided root cause analysis for outage/major incidents Problem Management on UNIX platform. Perform Root Cause Analysis using quality tools Performed OS Security hardening as per guidelines defined by the security team to close potential vulnerabilities Change Management: Prepare Implementation, back out and test plan for Change records. Perform risk and impact analysis for changes Involved on IMAF to conduct routine performance evaluation activities to achieve improved SLA Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes Configuration Management: CMDB audits and regular updates of CMDB Configured Citrix Load Balancer for high speed load balancing and content switching for application performance monitoring Data Protection: - Backup and restoration using tar, ufsdump (Daily/Weekly) as per client requirement - 100% call efficiency in tracking and closing of logged cases for incident, Change Management, Service request in E-helpline, Unicenter tool and managed technical escalations HA engineering for architecture of HA environment with OS / patch Release management, Application load and maintain configuration of Central OS image servers Performed major: - Change release management like Application Build deployment - Activities during weekend on production systems with change release management process Scripting for monitoring/ automating the Sys admin activity for change scheduled as projects on multiple servers Analysis of availability, configuration management for reporting to customer Disaster Recovery planning and conducting DR tests Responsible for Standard Operating procedures issuance to incident management team Prepare Service delivery reports. Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes Responsible for creating and maintaining Standard Operating procedures for incident management team. Identify and drive continual improvement program in UNIX environment and improve the service efficiency.

Managed all UNIX server related activities single handedly for Tech Mahindra Mumbai location Involved in: - OS Installation, Up Gradation & Configuration, User Account Administration and File System Administration - Installation, Configuration and Troubleshoot Server Systems (SPARC, PA- RISC, x86) Played a key role in: - System uptime - OS hardening, remote system administration - Conducting timely and effective root cause analysis - Backup & restoration Resolved cases and completed tasks through working knowledge of HPOV service desk 4.5 Assisted detailed technical planning for customers of Tech Mahindra based in UK Ensured minimal downtime with proactively planned downtime activities Resolved problems, part replacements, updates and patches by coordinating with SUN Solution Center Resolved hardware cases for Idea Data Center in TechMahindra by coordinating with HP solution Center Managed and maintained all the infrastructure related passwords in safe custody

Managed: - Maximum uptime for the Data center Infrastructure - Disk space and file system management on servers - Physical checks of the hardware and maintained an updated asset inventory - Vendor Management for hardware failures Monitored all the servers kept at off site Troubleshooting problems related to the Servers Performed Change Release Management on Test, Development & Live Servers Handled: - Daily, Weekly & Monthly backup for Solaris OS and Oracle database - Daily, Weekly & Monthly backup on Windows OS with (Legato, ntbackup) - Log tickets i.e. Incidents, Requests and Change in Remedy

Provided remote support for Web based services installed on various servers hosted in UK Involved in: - Daily Health checks of all application servers (CPU, Memory.Storage space) - User Account Management requests like Account creations, deletions, and modifications Performed various tasks during planned maintenance of systems Implemented activities like DCL, Change Release / Control designed by customer Applied available system, principle and methodology as per the client requirements Complied with client defined SLA Ensured 100% resolution and first time fix for any application related query Provided immediate assistance to team members in the absence of supervisors

Managed & monitored SUN servers, workstations and provided solution to employee queries, requests in a ticketing system environment Offered high end Sun Solaris system Support across Sun offices based over 53 countries Involved in: - User Account Management requests like Account creations, deletions, and modifications - User account transfer from one server to other after an employees location change - Allocating new hostnames and IP addresses as per the network requirements Notified employees about planned / unplanned outages and coordinated with the server hardware management teams during outages Brainstorm on mission critical servers and network issues with highly experienced & efficient domain experts spread across the globe Supported VPN issues for employees working from home using remote access cards

Delivered highly effective solutions and methods that meet customer challenges Played a key role in providing: - Day-to-daytechnical support for Dell products and services like Desktops, Notebooks & Printers - Hardware/OS/Application level support to dell consumers based in US Resolved system issues related to Software, System hardware, Spyware & Viruses specialist for Dell customers Performed system teardowns and troubleshoot motherboard, memory, processor, power supply issues Replaced hardware components after full system diagnostics Identified and implemented best practices to guarantee customer satisfaction Ensured product & process quality in terms of service deliverables

· Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process

Promote and reinforce adherence to the process and policies associated with Incident