Environment                     :               Dynamics 365 CRM, SSRS, Power BI and AX

Role                                       :               Team Lead.                                                                        

Description                 :           Reports and Dashboard is team that enables to provide solutions on reports for end customers, as a team will provide business solutions on reports using SSRS and Power BI for Dynamics CRM and Dynamics AX platforms. This includes design, estimation, development and deployment.

Description  :     San Bernardino County District Attorney,the system will provide case management tracking and document management beginning with the intake of a law enforcement partner’s report, through the investigation and filing process, and completing with court case tracking. The system will also provide portal access to the defense bar and other interested parties.

This includes the following features:

• Case Evaluation
• Turn Down a Case.
• Issue aCase
• Case Filing
• E-File

Description  : HP Services is to handle all the services belong to Hewlett Packard, customer can be requested for services the portal, requests will be created as cases in CRM. Agents will work on Cases, further converted into orders.

This includes the following features:

• Calculating Asset wealth, bases on SNIC Count, intervention on Asset in a specific time
• Case auto routing based on Region and other parameters.
• Case process flow from External and Internal Customers.

Description : AskHR CRM is upgrade of HRSupport from CRM 2011 On-Premise to CRM 2016 online, all the existing feature of HRSupport will be implemented on AskHR and using the OOB features of CRM 2016 in applicable areas.

This includes the following features:

• Using Business Rules in place of JavaScript
• Implementing Business Process Flow feature for better navigation.
• Implementing Interactive Service Hub forms on Case and Activities