Ø Manage IT support specialist to provide user-level support, including software installation, account management, system configuration, etc.,

Ø Administered 22 Active Directory (AD) domains and related services supporting 145K users.

Ø Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.

Ø Develop and maintain standard processes to ensure AD service levels are met.

Ø Lead global team of administrators to adhere to AD governance model and security standards

Ø Provided Data center Support more than 3500+ servers and 15000+ desktops across Global.

Ø Managed User Accounts on WindowsNT and UNIX Platform (Creation, Deletion, Permissions, and VPN Access).

Ø Developed organizational units in Active Directory (AD) and managed user security with group policies.

Ø Design and implement PowerShell 5.1 scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.

Ø Troubleshoot Azure environment issues and engage internal teams and Vendor for issue resolutions.

Ø Provides Tier 3 user level technical support by troubleshooting technical issues with servers and carrying issues through to resolution

Ø Performed cross platform audits of Active Directory (AD) objects and user permissions.

Ø Configured Group Policy Objects to create a secure Windows Infrastructure.

Ø Work with Cloud Core personnel to develop an MCP deployment plan

Ø Develop and implement new process and document it.

Ø Performing project management activities as necessary that are focused on the successful delivery of the Servers and services includes windows and Linux flavors

Manage regular upgrades using a continuous delivery methodology

Ø Installed, configured, tested and maintained operating systems, application software and system management tools.

Ø Configured, installed and upgraded SQL databases.

Ø Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Ø Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.

Ø Application Services related access providing, issues handling and resolving.

Ø Monitoring and troubleshooting of Antivirus and Operating System patches

Ø Monitoring and Resolving the Disk space & Memory Utilization, CPU utilization and tickets generated by the application servers & users.

Ø Installed, configured, tested and maintained operating systems, application software and system management tools.

Ø Configured, installed and upgraded SQL databases.

Ø Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Ø Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.

Ø Application Services related access providing, issues handling and resolving.

Ø Monitoring and troubleshooting of Antivirus and Operating System patches

Ø Monitoring and Resolving the Disk space & Memory Utilization, CPU utilization and tickets generated by the application servers & users

Ø Responding to alerts & tickets generated by system, applications and users.

Ø Experience on remote management tools (ILO, RDP, DRAC etc.,)

Ø Work experience in clusters.

Ø File server maintenance / management

Ø Patching of Windows 2003 / 2008 Servers

Ø Managing server performance, OS related issues, Network issues and server up-gradation.

Ø Working on the hardware Failure alerts and coordinating with vendor.

Ø Reporting on time with required documents.