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About Me
My Motto
To help the organizations/individuals deliver a quality product to their/his customers through effective testing and test management
I use this motto to understand the existing processes followed in the on-going ...
I use this motto to understand the existing processes followed in the on-going QA projects, appreciate the "going-good" aspects, identify the loopholes, and come up with improvement areas. I then monitor and control the implementation of the changes suggested. I help the team, customer in the process to deliver a quality product to the end-users. A Similar approach is used for new projects too.
Professional Summary
• I’ve 18 years of IT experience (2 years Development, 16 years Testing).
• Worked in Product based and Service based projects in Start Up, CMM Level-5 and medium sized organizations
• Good experience in managing and contributing to the Chatbot related projects
• Along with the vast IT experience, the knowledge gained through certifications done - PMP, CSTE, CSQA and CSTM also help me in achieving my motto.
• Experience in automation testing helps in better time, cost and resource management.
• Have worked onsite at customer locations in various geographies
My Key Strength
• My key strength is Self-Discipline with which comes all other strengths
• I very strongly believe that we need to take care of both body and mind to be able to think and act Positively. I practice yoga regularly in this pursuit
What Kind of role I’m looking for
• Managing and contributing to the chatbot projects
• Passionate about testing products, improving the quality of the products. Finding defects in a product is an interesting and challenging one and I enjoy doing that.
• As I’ve been a developer as well, can manage both Development and QA teams.
I am able to quickly understand the bigger picture and come up with a holistic approach to problem-solving. I have always been willing to go the extra mile to make a difference to the organization. Continuous learning is part of my professional career
I look forward to hearing from you.
Thanks & Regards,
Krishna Kishore
Skills
Portfolio Projects
Description
In the current role as Quality Head for SmarterBiz, I’m responsible for ensuring the quality and timely delivery of software features of the organization. My other responsibilities in the organization includes Customer management, stakeholder management, requirement and project management, escalation management
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- Client Management, Team Management, Escalation Management
- Project Management for development and testing Cognitive speech & text bots
- Bots are Guided or NLP based
- Preparation of Requirement, Scope of Work, Project Planning artifacts
- Collection of requirements, defining scope of work, project planning, managing day-to-day project work
- Review, analyze and compute data elements that contribute to predictions/Model Development for Chatbots
- Identifying and documenting the Intents, entities, sentiment Analysis
- Creation and review of Flow diagram for the chatbots
- Communicate analytical results in a way that is meaningful for business stakeholders and provides actionable insights
- Discussion and review of conversational message with the client for the bots
Discussion and review of the persona of the bot with the client
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The responsibilities include providing technical guidance to the team on certification, test coverage, enhancements, and feature testing and maintenance activities on PoS
o Transaction Mode : MSR, Chip(EMV), Semi-Integrated (contact, contactless)
o Tender Types : Credit, Debit, EBT, Check, Gift
o Comm I/f : Ethernet, GPRS, Dial, Bluetooth, Ingestate,
o Transaction Types : Sale, Force, Return, Void, Balance Enquiry, CB, Settlement
o Card Brands : Visa, Master, Amex, Discover, JCB
o Customers : Chase, Elavon, FAPS, FDC, Global, TSYS,
o Application Type : Retail, Restaurant (Single/Multi Merchant)
o Terminal Variants : ICTxxx, IWLxxx, IPPxxx PinPads
o People Management
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