Supported business with organizational changes and enhanced overall effectiveness of worldwide delivery centres by 80% and reporting channels by 95%. Provided leadership business decision, guidance, deployment of worldwide tools, maintenance via process governance.

• Managed the execution of end-to-end Governance process relating to course codes, tagging and deployment in multiple proprietary systems that enhanced 40% of traditional legacy processes. Collaborated with the Global Operations teams along with ongoing education transformation projects to manage organizational changes within 72 hours.
• Received Manager’s Choice Award for outstanding project execution and client management. Improved customer satisfaction by 50% over 8 months through upscaled customer service and customer delight.
• Persuaded and deployed innovative automated education tagging solution with first-of-a-kind smart course detection system and tagging solution that optimized manual effort by 80%.
• Fully automated large dataset (500K+ rows) with a click of a button! Executed projects through Agile Project Management techniques for easy adaption, execution that saved manual reporting time by 95%.
• Lead and organized 20+ team size, global webinars through effective leadership skills to further organize project, evaluate scope, potential tool selection, change management, project risks and team building activities that reduced project cost by 10%, eliminated re-work by 95%, enhanced coordination within team to meet stringent deadlines.
• Interlocked with external vendors, procurement team and global team to ensure project budgets are on track and implemented strategy for cost control that saved $0.5M. Created process documentation, project collateral to disseminate information worldwide for better understanding and coordination.

Owned the evaluation process for performance management reporting and created reports in connection to the assessment of L&K services including education delivery, strategic initiatives, methods and tools, Knowledge Management, etc.

• Defined education delivery metrics and implemented process / technology / automation solutions to articulate and further drive value from education delivery programs. Directed the delivery of quarterly Operational Reports, Business Unit Review, drive Global Initiatives and Advanced Analytics project.
• Designed the future of smart surveys that improved survey presentation, usability and improved response rate by over 100%. Evaluated mobile capabilities for survey deployment. Created marketing collaterals for survey initiatives, new product development and launch.
• Implemented new and complex high-quality survey campaigns for clients in response to varying business requirements that introduced 60% more KPIs. Collaborated with the project team and restructured customer ticketing process through structured problem-solving method that revamped customer satisfaction by 70%. Executed marketing campaigns internally to influence awareness of the importance of quality response time.
• The strategic initiator and implementer of best practices for award-winning enterprise-wide Data Privacy process for Global Business, Europe that increased process response time by more than 65%.

Deployed award-winning process to provide black-box analytical capabilities for Lost Education that revamped global education consumption metrics by 25%.

Managed evaluation process for performance management and designed reports in connection to the assessment of L&K services including education delivery, methods and tools, Knowledge Management, trend analysis, etc

• Transformed global metrics reporting process and achieved key milestones that improved global metrics accuracy by more than 50%, enhanced metrics availability by 100% through smart report automation.
• Conceptualized an innovative award-winning Mobile App enhancement project that saved product wastage by 45% through optimum metrics calculation at the product supply chain.
• Delivered evaluation reports as a trusted business adviser and reached client satisfaction at 95% as a single point of contact for all evaluation requirements. Received multiple recognition and awards for various innovation and process optimization within IBM.
• Advised the organization leaders like General Manager, CTO, Learning / Geography Leaders and provided best-in-class deliverables – executed multiple marketing campaigns internally to increase data privacy awareness.
• Utilized BI tools Hyperion/Cognos/QMF and other proprietary ETL products and technology to deliver structured solutions to customer. Established Agile framework for the team building and project retrospective to help team achieve goals.

Created Enterprise-wide capability for “Information Development” in projects, so that customers can understand, use and appreciate business consulting, solutions and services. To achieve this through self-sustaining processes that will ensure quality at less cost, and value-add to all stakeholders.

• Worked as part of a distributed, global team in a fast-paced and deadline-driven environment. At the corporate level I trained projects on Technical Communication Skills and tips.
• Generated performance reporting, Balance Score Card, enterprise-wide trainings. Provided guidance to stakeholders on effective and efficient approach to achieve the project objectives and manage project risks.
• Contributed in new product strategy, branding and maintained website content. Developed presentations, marketing collaterals for promoting a patented product internally within the organization. Provided strategic guidance to file the patent process of a product, worked on patent filing process.

Authored, edited, reviewed, tested, and published an extensive variety of information types, technical documentations, proposals (for example RFP, RFI), etc.