Gaming portal is a LWR site (Community cloud) which help gamers to register and manage their Logitech gears and events.

Development Chatbots and Interactive guides which can be embedded across multiple CRM platforms like Salesforce, Zendesk etc.

An AI integrated salesforce service cloud exchange app used by hundreds of support agents for customer engagement which helps in faster response and higher accuracy.

Integration of Salesforce with Zuora billing system where users will access their subscriptions, billing plans and payments from the Salesforce communities.

Working with various clients on providing custom functionalities over the Model N product.

This is a support project for FPL to ensure all the jobs are running as expected and to debug the data issues.

DESCRIPTION: Development of a salesforceservice cloud app in Lightning version integrated with Artificial Intelligence APIs.

ROLE: Architect

• Designed and developed reusable and client customizableLightning Componentswhich communicates with AI Rest APIs on agent actions.
• Developed a functionality similar to platform events by creating a APEX REST APIclass which handles the data in one of the custom objects.
• Designed and developed triggers,workflows,custom objects,apex classes and custom settings.
• Developed a custom javascript library for Smart Text feature (similar to gmail) which suggests text based on agent typing.
• Developed components to comply with Salesforce Security Review guidelines and succesfully hosted app in app exchange.
• Implemented event handling mechanism for every action on the page.
• Handled code migration and deployment process using ANT tool.
• Handling pilot process for clients.
• Installed the app for various clients and released patches according to the client requirements.

DESCRIPTION: Development of a salesforceservice cloud app inClassicversion

ROLE: Architect

LOCATION : Remote

• Designed and developed reusable and client customizableapex classes, visualforce pages. The functionalities are built with the help of Salesforce Console Tool Kit.
• Developed custom APIs which can be reusbale in various CRMS like salesforce, Zendesk,freshdesk etc.
• Developed various handlebar templates for binding the data.
• Implemented various flows (eg.troubleshooting) integrated with AI.
• Developed components to comply with Salesforce Security Review guidelines and succesfully hosted app in app exchange.
• Developed reports and dashboards to understand and improve the utilization of various app functionalities by various agents.
• Installed the app for various clients and released patches according to the client requirements.

DESCRIPTION: Development of salesforce community to manage the subscriptions of Zuora.

ROLE: SeniorDeveloper

LOCATION : Hyderabad

• Developed a community portal to manage the external Zuora Subscriptions.
• Developed custom settings, custom objects to configure Zuora subscriptions and billing plans.
• Developed complex apex classes to communicate with the external Zuora APIs.
• Created scheduled jobs to sync data between Zuora and Salesforce.
• Created workflow rules, email alerts and email templates.
• Developed visualforce pages including jquery ,javascript and css.

DESCRIPTION: Development of slaesforce app for approval process and task creation for various objects.

ROLE: Developer

LOCATION : Hyderabad

• Developed a complex trigger to handle the process approval step.(Assign,reassign,auto approve,reject)
• Created custom objects and custom fields to handle the process steps and data.
• Developed visual force page to manage process steps and tasks for assignees.
• Developed test classes for code coverage.