DESCRIPTION: Development of a salesforceservice cloud app inClassicversion

ROLE: Architect

LOCATION : Remote

• Designed and developed reusable and client customizableapex classes, visualforce pages. The functionalities are built with the help of Salesforce Console Tool Kit.
• Developed custom APIs which can be reusbale in various CRMS like salesforce, Zendesk,freshdesk etc.
• Developed various handlebar templates for binding the data.
• Implemented various flows (eg.troubleshooting) integrated with AI.
• Developed components to comply with Salesforce Security Review guidelines and succesfully hosted app in app exchange.
• Developed reports and dashboards to understand and improve the utilization of various app functionalities by various agents.
• Installed the app for various clients and released patches according to the client requirements.

DESCRIPTION: Development of salesforce community to manage the subscriptions of Zuora.

ROLE: SeniorDeveloper

LOCATION : Hyderabad

• Developed a community portal to manage the external Zuora Subscriptions.
• Developed custom settings, custom objects to configure Zuora subscriptions and billing plans.
• Developed complex apex classes to communicate with the external Zuora APIs.
• Created scheduled jobs to sync data between Zuora and Salesforce.
• Created workflow rules, email alerts and email templates.
• Developed visualforce pages including jquery ,javascript and css.

DESCRIPTION: Development of slaesforce app for approval process and task creation for various objects.

ROLE: Developer

LOCATION : Hyderabad

• Developed a complex trigger to handle the process approval step.(Assign,reassign,auto approve,reject)
• Created custom objects and custom fields to handle the process steps and data.
• Developed visual force page to manage process steps and tasks for assignees.
• Developed test classes for code coverage.

DESCRIPTION: Development of a salesforceservice cloud app in Lightning version integrated with Artificial Intelligence APIs.

ROLE: Architect

• Designed and developed reusable and client customizableLightning Componentswhich communicates with AI Rest APIs on agent actions.
• Developed a functionality similar to platform events by creating a APEX REST APIclass which handles the data in one of the custom objects.
• Designed and developed triggers,workflows,custom objects,apex classes and custom settings.
• Developed a custom javascript library for Smart Text feature (similar to gmail) which suggests text based on agent typing.
• Developed components to comply with Salesforce Security Review guidelines and succesfully hosted app in app exchange.
• Implemented event handling mechanism for every action on the page.
• Handled code migration and deployment process using ANT tool.
• Handling pilot process for clients.
• Installed the app for various clients and released patches according to the client requirements.