End-to-end serverless platform on Azure and AWS

Conduct architectural evaluation, design and analysis of enterprise wide systems throughout entire Sterling business. ● Stimulate apt design discipline leverage industry strength evaluation and design and Migration Tools (Could Endure, DMA, Microsoft Azure and CloudRecon). ● Ensure application architecture team delivers robust system solution to design business. ● Develop, enhance and maintain established service design procedure and process to assure apt and robust service design. ● Perform closely with Enterprise Architect within Architecture Services team to assure constant compliance of Sterling strategic blueprints and architecture. ● Perform as member of high performance and provide solutions alert architecture team supporting business oriented project development effort. ● Plan, design and execute complex company level storage solution configuration. ● Ensure to test assistance to storage solution development. ● Prepare and present test plan, technical presentations, lab reports, analyst briefings plus white papers to respond to different storage solution areas. ● Head responsibility for ongoing suggestions and best practices for entire storage solutions across business continuity, backup, recovery, high availability and archiving. ● Collaborate with IT development team to assure architectural solution could be suitably translated into effectual and robust implementation. ● Head responsible for continuing configuration management as well as platform layout along with storage infrastructure. ● Identify customer requirements, analyze alternatives and conduct product recommendations related to software, platform and network configurations. ● Perform with sales personnel on every customer visit to converse requirements as well as perform

End to End Solution, designed a solution with users stores depends of Ajal methadology with Hybrid(Multi Vendors like Microsoft, AWS and Google)cloud modules worked as scrum master

Contributions: 1. Part of L2 Transition by vendor HCL 2. Supporting windows request which we get from Client AMD (Advance Micro Device) 3. Handling escalation 4. Leading team and coordinating with client on weekly 5. Proposing/Generating reports 6. Addressing internal issue and escalations 7. Team coordinating Contributions: ● Daily Jobs of requests handling (User Account Maintenance) in Windows ● Coordinating with SMS (Short time managed service) request for reimaging systems ● Incident Management for the events occurred

Exchange server 2003 Management: Creating user mailbox and distribution list, managing mail box size, mail tracking, handling process requirement in reference of mail flow, day to day troubleshooting to maintain smooth handling of exchange server, Mailbox backup ● Active Directory Management:creating user account, groups, deployment of group policy for security and software installation, active directory backup and restore, Domain controller health check and hardening, day to day troubleshooting to maintain smooth handling of Active directory ● Answering Request (Telephonic and Email): 1st point of contact for users, handling calls from internal user and Call support for Indian & Onsite users ● Secure ID: Allocation, Extending Validity, Pin reset, Enable/Activate, Resynchronize Token, Generating Manage Emergency Access Token Codes. ● Service Level Management and Reporting: Execute Service requests, incidents and assist in providing relevant data points in order to comply with Service level management and Reporting. ● Supplier Management: Co-ordinate with service provider/supplier for required back end support in order to deliver the services as defined. ● Security Management: Comply with the defined policy and process and adherence to the controls in order to meet service specific security compliance. ● Incident, Request and Problem Management: Attend to service incidents and requests; notify technical leads on repeated incidents in order to meet the defined target in SLA. ● IT Asset Lifecycle Management: Coordinate with resource executive in updating asset in Amanat\CMDB covering the life cycle of the assets in order to comply with Hardware asset management. Other responsibilities: ● Reports: Weekly, Monthly, Incident, Quarterly Audit, Health check reports Preparation ● Participate in weekly client technology calls. ● Involvement in internal and external risk/security audits and closing Non Compliances provided by the auditors. A