Designed and demonstrated a dual‑architecture AI chatbot solution integrated with an Applicant Tracking System to a state agency. One solution served internal recruitment staff for job and applicant data management; the second served applicants through job discovery, resume intake, application submission, and live agent escalation. Solution was presented and demoed to the agency evaluation committee during competitive pre‑award evaluation.

Co‑presented alongside the CEO a Microsoft Purview‑based Enterprise Data Management and Cataloging Platform to a state health authority. Proposed solution centralized metadata from diverse on‑premises and cloud sources, delivering unified data governance, lineage tracking, and discoverability. Architecture covered HIPAA and NIST compliance via Entra ID and MIP, hybrid connectivity to on‑premises data warehouses, AI‑enhanced classification and anomaly detection, and interactive governance reporting through an embedded analytics layer.

Dynamics 365‑based certification management for a US federal agency. Requirements, user stories, testing, user manuals, Azure DevOps. Live and active.

Proposal Lead & BA. Wrote winning proposal for a state government web portal to streamline community services application processing. Joined as BA post‑award for requirements, prototypes, BRDs, and FRDs.

Migrated a 25‑year‑old Oracle government compliance platform to Microsoft Power Platform and Dataverse. Custom ETL, SSO, MFA, role‑based access, and SSRS reporting.

Data consolidation portal for pediatric ICU units with Power BI dashboards. Integrated speech‑to‑text for diagnostic data entry — reduced data entry time by 60% and improved care documentation compliance.

BA & Delivery Head. OASIS, Medicare, and Medicaid compliance workflows, assessment scheduling, and payroll automation for a skilled nursing facility.

Awarded engagement using Microsoft Teams, Copilot Studio, and ChatGPT to make enterprise data conversational. Unified CRM, ERP, HRMS, DevOps, and SharePoint. Outcome: 60% faster decision cycles.

Full D365 ERP across Business Central, CRM, and F&O covering employee management, customer support, travel, onboarding, and contracts. Delivered and live.

Dynamics 365 CRM with lead‑to‑opportunity‑to‑sale tracking, automated task flows, email reporting, and KPI dashboards. Outcome: 50% improvement in sales team efficiency.

CRM‑based workflow automation for content approval, rejection, and publishing with version control and MS Word integration. Outcome: 35% cut in manual process time.

Real‑time asset and sales tracking with barcode scanning, centralized dashboards, and role‑based regional permissions. Outcome: 45% reduction in inventory misallocations.

Automated document approval and correspondence workflows for a US federal agency using SharePoint and Power Apps — replacing manual tracking with secure, centralized digital workflows.