TAMM aims to build a whole-of-government platform worthy of Abu Dhabi’s ambitious customer experience vision from multiple channels (140+ websites, 80+ apps, 2000+ Government services, 99+ ADGEs) to a unified omni-channel.

• Led project development and delivery (working remotely due to COVID-19) within the given budgets and timelines managing project by Scrum. Development of end-to-end customer journeys/ digital products combining services across multiple ADGEs. Delivered 13 services for TAMM - Abu Dhabi Customs by integrating the ADPay (FAB) for refund, purchase. Delivered a project for Department of Energy with 13 services to be available on TAMM portal for ADDA to help in their digital transformation. Demonstrated understanding of agile tools including JIRA, Kanban walls, scrum methods, PI planning sessions, reviews, retrospectives, etc.
• Experience leading mixed delivery teams including business, IT and vendor resources located in multiple geographies across the world. Coordinate between business and technical teams and oversee development for all technical matters
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. Maintained strict budgetary control on T&M and Fixed projects ranging from $1M to $3M and working with project teams to track costs and control expenditures without sacrificing quality.
• Developed project plans and managed project scope for all projects, using specific methodologies to guide projects from conceptualization to implementation and maintenance. Oversaw project from project kickoff to project closure. Tracked project performance, specifically to analyze the successful completion of short and long-term goals.
• Ability to communicate and report to senior stakeholders of the project using appropriate tools, media and communication methods.
• Demonstrated excellent team leadership skills, with the ability to keep a team size of 50 engineers motivated during extended project delivery periods. Owned the resource identification and allocation. Responsible for the creation and management of the plan covering technology implementation, testing, procedural and policy documentation through to go live (WAF, VAPT, etc.) and post go-live initiatives.
• Steered the requirement discussions with external clients. Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget. Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve. Managed the relationship with the client and all stakeholders involved.
• Outlined work plans to be shared internally and externally with clients, determined resources, wrote timelines and generated initial budgets as part of project scope determination. Made appropriate changes and modifications to project plans to meet organizational needs. Worked with senior leadership to ensure complex projects were completed on time and under-budget.
• Orchestrated projects within strict timeframes and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders. Initiate and manage projects through all stages to ensure that their progress, quality and the outputs in key result areas are consistent with the scope and targets envisaged in the project charter. Where it becomes necessary, take appropriate corrective actions in consultation with the Steering Committee and support functions concerned.
• Ensure regular reviews of project delivery performance. Removing the blockers by escalating in timely manner. Contribute to improvement of systems, procedures and standards to improve capabilities, assisting the senior management team in continual process, quality and productivity improvement.
• Scrum master for 2 scrum teams. Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives. Managed product backlog and supported SCRUM framework for monthly sprint releases. Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques including confluence, JIRA, GIT and Jenkins.

PROMIS2 is a new era framework to manage container and vessel operations coming in and going out of Dubai Port.

• Managing the project for DP World as delivery manager. Transitioning the project from waterfall to agile for better deliveries. Led client facing technical product management using consultative and solutions-oriented approaches. Led a team of 26 developers and testers towards delivering high quality deliverables with 94% quality performance.
• Experience leading mixed delivery teams including business, IT and vendor resources located in multiple geographies across the world. Coordinate between business and technical teams and oversee development for all technical matters. Managed by structured problem-solving approach to client engagements and documentation, and able to focus on finding solutions to problems as they arise.
• Collect requirements for Migration project for DT and operations. Deep dived into user flows with clients helped reduced the rework by 50%. Led multiple projects worth more than 1M+ each.
• Provided pre and post-sale technical support, implementation of platform SDKs and APIs, onboarding technical support and test plans for handling WAF, VAPT, UAT. Handling code review and test plans review by client team.
• Being an Agile Coach for DP World transformation. Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Manage customer communication. Stakeholder management and vendor management.
• Channelized the coordination between offshore team and client. SPOC for all technical queries.

FalconKit is a mobile based application used by telcos to decide go/no go for a site launch or to perform benchmarking testing for indoor and outdoor drives.
▪ Assisted the team in team development through holding teams accountable for their commitments, removing roadblocks to their work using servant style leadership. Managed interdependencies between agile teams using SAFe processes.
▪ Led the Integrated Program Planning (Lean Start-Up) – working with portfolio teams to support the Technical Product Manager drive and facilitate decomposition of Roadmaps into Program backlog.
▪ Help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
▪ Act as a Champion in blending traditional project management practices with an Agile development approach.
▪ Facilitated Scrum framework. Agile Coach: Imparted training to the employees on Agile (Scrum, Lean and Kanban). Transitioned the process from Waterfall to Agile. Authoring and refining user stories. Coached the teams and management towards thus improving agile processes and metrics. Facilitated transparency, inspection, and adaption. Transformed the team from naive estimators to experienced estimator for user stories. Assist and encourage team to own PI planning, System Demos, etc.
▪ Administration of JIRA for multiple projects, customized and automated the reports of JIRA for better visibility and sharing with top management.
▪ Led 70+ resources including onshore-offshore model along with contractor management. Increased the account to 100+ HC for 2019 deliverables. BID ownership and accountability.
▪ Management of 10 Web based and mobile based projects for field testing and reporting of OSS simultaneously.
▪ Led planning and implementation of projects (complex Android based and web-based applications) for telecom; Facilitating UI/UX development & solution delivery of projects throughout the solution cycle from requirements gathering to implementation for business continuity.
▪ Led the project for development for role-based dashboards for IDBI Bank, India (Sub Client: Dimentrix) with 10 development team members. Predictive modelling was underway to generate a forecast of NPA based on Loans/Advances, Repo Rate, GDP, Inflation (CPI and ICPI). Tableau based dashboards gave user the single version of truth eliminating the ambiguity from multiple source of data.
▪ Allocated resources and defined roles and responsibilities to have specific outcomes, and clear measures for quality.
▪ Evolved the product team operating model in compliance with relevant policies to optimize performance and resource utilization.
▪ Controlled process loopholes by organizing meetings with the SPOCs of each department from the grass root level, also conducting brainstorming sessions. Established processes and policies related to change management, documentation, support management, SDLC, quality assurance and training, development & certification.
▪ Establishing healthy relations with internal & external stakeholders to provide support for various issues; keeping a close track of developments in the field of IT applications and updating top management about the same. Work across stakeholders and teams to continuously improve. Drive delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.
▪ Monthly program reviews with internal and external stakeholders, report presentation to stakeholders on progress as well as problems and solutions.
▪ Project report generation and analysis. Review invoices prepare project chargebacks and formalize project closures. Auditing the health of the projects (QA) w.r.t. the PM methodology and to Budget, Schedule and Scope/Quality.
▪ Translated high level business requirements into functional specifications with respect to testing, development, deployment, maintenance, delivery.
▪ Plan and implement projects including defining the scope, goals, deliverables, procurement of resources, allocating tasks to resources, managing the team and project budget, creating schedule and project timeline, Evaluating and assessing the project at each milestone/quarter.

▪ Implemented Agile Scrum framework for faster delivery at organization level for mobile based and web-based projects. Trained users on JIRA and Confluence. Coached 40 managers and transitioned them into agile teams. Held scrum ceremonies. Coached the product manager to get aligned with Agile team.
▪ Planning, Monitoring, controlling and closing of the project. Monitored and controlled projects within the portfolio and adherence to the established processes. Setup the Support and Testing organization for FalconSmart. Identification of training needs and nominating candidates for training.
▪ Led a team of 26 L1/L2 towards delivering high quality deliverables with 95% quality performance.
▪ Led the project for development for role-based dashboards for IDBI Bank, India (Sub Client: Dimentrix) with 10 development team members. Predictive modelling was underway to generate a forecast of NPA based on Loans/Advances, Repo Rate, GDP, Inflation (CPI and ICPI). Tableau based dashboards gave user the single version of truth eliminating the ambiguity from multiple source of data.
▪ Initiated efforts to add quicker deliveries to customers, as a result, increased the leads by 75%. Conceptualized and led the launch of global Certification Program that aimed at enabling the field engineer in getting trained & certified and as a result decreasing the support cost by 20%.
▪ Contributed in generating huge revenue from key telecom clients including AT&T, Nokia, Ericsson, Boingo, Sprint, Verizon, Americloud & GTL by being the face of the customer for these clients.
▪ Executed business operations to outperform annual objectives and developing strong business relationships with strategic accounts. Responsible for developing product strategy and Product roadmap with client (CTO) and executing it for delivery. Grooming product backlog. Oversee the creation of business requirements and feature description documents to provide guidance to Product Operations team in application maintenance activities. Prioritizing of conflicting requirements. Managing the Product life cycle from inception to launch to decline. Close collaboration with UI/UX designers and architects.
▪ Directing development of program and managing their deployment globally; Executed global rollouts and delivery, coordinate launches. Planned and executed press releases and webinars.
▪ Accelerated project progress & outstanding issues and ensuring the quality & timeliness of the deliverables; preparing monthly dashboard, project health check metrics and weekly & fortnightly status reports as well as extending post-implementation support to team members by identifying defects, inconsistencies & errors.
▪ Implemented the Support and training org to add the customer delight for new and existing customers. Oversee high priority escalations and provided RCAs. Reporting Metrics, SLAs, and KPIs.
▪ Produced weekly / monthly reports of incident, problem and change management KPIs, performance against SLAs.
▪ Chaired the weekly Change Management meeting. Directed brainstorming & group discussion sessions to ensure smooth workflow.
▪ Translated high level business requirements into functional specifications with respect to testing and development.
▪ Introduced several project management processes including Task Management, Issue Management, Time Sheet Management, Product Life Cycle Management, Support Management and Change Management. Conducted appraisals and evaluated resources with an aim to set performance metrics.