Working as L2 as well as technical support.

Responsibilities:

• Analyse application data to assess performance and uncover problems.
• Work in team environment to complete all testing activities according to schedule.
• Coordinate resolutions with development team and project managers.
• Complete root cause analysis of defects.
• Monitor data processing quality assurance and development activities.
• Performed regular database backup.
• creating test case as per the client requirement.
• Doing multiple browser testing of the website.
• Following checklist as per the process.
• Maintain data by using excel sheet.

Responsibilities:

• Troubleshooted and resolved application issues escalated from end users.
• Processed large batches of data on daily and weekly basis.
• Good knowledge of Database management system in the SQL and Excellent Command over SQL.
• Well Acquainted With DML, DDL, DCL Statements.
• Having Good Knowledge with Functions, Constraints, Joins and Sub-queries.
• Conducted user regression and other tests on products and components.
• Opened and documented defect tickets.
• Participated in daily weekly and bi-monthly status meetings.
• Completed testing on code releases to ensure quality.
• Developed scripts for consistent testing team-wide.
• Worked with development team to assess issues and test for solutions.
• Performed regular database backup.
• Provided authentication and authorizations for databases.
• Designed databases and ensured their stability and reliability.
• Prepared memory management for database systems.
• Improved application’s performances.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Prepared memory management for database systems.

Solution Environment: MY SOL, Linux, Oracle, Windows ServersTools: Base SAS, SQL-developer, Putty, Beyond Compare, SOAP UIRole: Role is to provide Technical Support to SAS –Project (Risk and Compliance management).

Backup activity with monitering

• Assisting the client, Problem solving and to provide technical as well as functional solutions.
• Requirement and feasibility analysis for any new development request raised by the client.
• Execute promotions of the code and to solve production issues.
• Answering service requests and preparing service schedule according to the client requirements
• Analysis and resolution of issues occurring in the production environment.
• Resolved technical errors and updated systems and applications as per the client’s demand.

Tools: Microsoft Office, Browsers (Chrome, Mozilla, IE and Safari)Role: Doing manual testing for client website.