Roles & Responsibilities:

• • Investigate and resolve issues regarding content that is reported and/or flag for action and resolve within agreed-upon turnaround times and standards of quality.
  • Respond to allocated tasks with high speed and accuracy
  • Understand and remain up-to-date with client policies and guidelines
  • Fulfil base productivity and quality requirements
• Experience in making decisions according to the Policies and guidelines set by the client.
• Interface effectively with other internal and client teams.
• Strong knowledge in the transactions handled.
• Review the reported content with in agreed turnaround times and standards of quality.

• Identify inefficiencies in workflows and suggest solutions.
• Good experience in handling a team and perform lead activities
• Quick learner and excellent team player having ability to meet tight deadlines and work under pressure.

Accomplishments:

• Maintained 98?curacy in reviewing the content.
• Received the “Star of the Business” award and many appreciations and recognitions.
• Worked as a SME for my team members to help them achieve their targets.
• Has always been a consistent performer in terms of accuracy and productivity.