Now you can Instantly Chat with Swati!
8 years of experience in IT field in Wipro Technologies Pvt LTD as a Team Leader with HDFC Bank project. Handling a team of 20 call coordinators and preparing reports of entire service desk Team.
... Show More
Analysts (Non programmer role)
Worked as a communicator between client company (Citi Bank) and Service Provider Company (Wipro Technologies). Handling there the team of Network Engineer and Service desk Engineer. Also to work over Billings of the client and to get in touch with service providers like Airtel, Vodafone etc.Show More Show Less
Worked there as a Mis executive as well as Team Leader. Handling a team of 20 call coordinators and preparing the reports for digital phones. Also preparing reports of productivity, attendance, appreciations, reopen etc. and sharing them to higher management on daily, weekly and monthly basis.
Handling the team of 20 call coordinators and reduced the count and percentage of abandoned calls on digital system.
Making reports on hourly basis of logged and closed calls and sharing it with team to boost up the closure of the calls.
Show More Show Less
ToolsCA Service management