About Me

• 7 years in Testing with 3 years of experience as Salesforce Testing/Administrator
• Preparing RTM & well acquainted with all testing practices & concepts
• Designed, setup and maintained Salesforce standard objects, custom o... practices & concepts
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs. Successfully participated in group objects.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation.
• Managed ongoing support request and administrative needs of users.
• Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed. Assisted users with report design and management.
• Provided support to 50 Salesforce users worldwide and acted as the primary point of contact for end-user support. Onsite point of contact for salesforce for the inside sales team.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs. Experience in CPQ (Configure price & quoting).
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Configured page layouts, document templates, record types, & data fields.
• Managed multiple sandbox environments.
• Created customized platforms based on client’s needs and wants.
• Implemented creative solutions that lead to customer satisfaction and success.