Amgen (MicroAge of Cerritos site contract)

11.1996 – 04.1998

Location: Thousand Oaks, CA USA

Duties:

IT Service Management (ITSM); Project Manager; Auditing using Visio to create DFD (data flow diagrams)

documenting the network, drops, hubs, switches, hubs, and servers:

• Managed installation teams (Staff of 21, supporting 15,000 users) of several thousand

new Macintosh computers, which were then replaced with Compaq’s.

• Configuration Management of wide format printers.

• Direct reports (staff): 21

Accomplishments:

• I was brought in as the Site Manager, Senior Macintosh and wide format printer Tech.

• I was then tasked to upgrade all 15,000 on site users with brand new Macintosh computers.

My staff of 20 and I (all of which rotated contentiously with our other major contract at the

Disney Studios) were responsible for data transfers, installation of new software,

networking, troubleshooting, and end user training.

• Senior management then decided (based an a statement from Apple Corporate that they would no

longer support end user level computers) to replace all the new Macintosh computers with

Compaq computers

• I was tasked to manage the data transfer, replacement, installation, troubleshooting, end user training

from a Macintosh production environment to a Windows production environment.

• Since Compaq could not provide us with the same make, model, and configuration of hardware,

I needed to ghost PCs in the warehouse, while my staff did the data transfers and installation

based on my written documentation, while making custom software configurations for

non-standard Compaq hardware.