Responsible for overseeing the overall migration from Legacy System which housed several applications (HR, Department Apps, People finder, document libraries, yammer etc.) onto a Global Intranet SharePoint Platform and acted as the single point of contact for ongoing support, upgrades and services.

Project involved the implementation of a airline ticketing system.  I was the Product Manager of the Customer Experience module.   

Worked within Technical Delivery Lifecycle to deliver the output of Sprints into the production environment; Release Planning, User Acceptance Testing and Bug Tracking

Created product deliverables: Business case, Roadmap, Use Case Models, Activity Diagrams, User Stories 

Responsible for the development of the Business Analyst Center of Excellence (BACOE) to provide a broad, common approach for conducting business analysis activities.  

Supervised a team of Internal / External Business Systems Analyst

Analyze, design/redesign, implement, and document business analysis processes

Responsible for the development of the Business Analyst Center of Excellence (BACOE) to provide a broad, common approach for conducting business analysis activities 

Responsible for conducting organizational / individual assessments and developed and maintained Project Charter, timeline and roadmap

Analyze, design/redesign, implement, and document business analysis processes

The objective of this project was to establish flight service into the Philippines.  My role in this project was to capture requirements to establish sales, reservations, an electronic ticketing in the Philippines.  Duties included  

·       Manage all aspects of a project from inception, on-time/on-budget delivery, and sustaining activities

·       Facilitated requirements gathering session within multiple departments

·       Developed, managed and documented product requirements

This project involved capturing requirements and functional specifications for a 911CAD (Computer Aided Dispatching) System. The 911CAD System is an Emergency Response system where 911 police and fire emergency calls originate.

Managed Global Employee Intranet (Americas, EMEA, APAC)