EXPERIENCES AND ACHIEVEMENTS

Home Depot North Point Durham, North Carolina 08/2019 - 12/2019

Front End Customer Service Cashier (Part-time)

• Interact tactfully with answering client, patient, and employee inquiries in a knowledgeable and courteous manner
• Handle cash money and determine correct monetary transactions for returns of damaged goods,merchandise, cash refunds, even cash exchanges, and commercial cash accounts. Identify appropriate customer accounts.

• React quickly to customer requests, process customer order reports,
• Advise and Assist in preparation of special customer purchase orders/records and documents.
• Collect cash payments, perform cash refunds,cash even exchanges, and online cash purchases.
• Answer telephone calls from customers in regards to item inquiries, installations, delivery, and item purchase calls.
• Sell merchandise and products in order to satisfy customer wants, orders, deliveries, and product installations
• Excellent verbal and written communication and customer service skills;
• Planning, analytical and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their achievement, and to monitor and report on performance;
• Demonstrated capacity to hire and provide successful training and management of supervisory and front line staff to achieve performance goals; and quality front line customer service.

• Review existing customer contracts to determine all billable goods and services
• Reconcile past cash paid invoices to ensure all billable goods and services has been invoiced properly
• Work with multiple departments cross functionally in a fast paced environment.
• Track via MS Excel any outstanding billable services for enhanced special services
• Work with Customer Service team to ensure all outstanding billable services are invoiced
• Communicate with customers on outstanding bills for payment or closed accounts.
• Present regular updates on employee work schedule status, progress, issues to management for adequate coverage

Volt Temporary Workforce Solutions at Apex Tool Group 06/2019 – 08/2019

Human Resource Employment Coordinator / Data & Financial Analyst

• Answered client/ patient and employee inquiries in a knowledgeable and courteous manner
• Resolved payroll inquiries or patient related escalated issues to proper channels, advise of co-pay cash reports.
• Assisted in employee preparation of payroll documents, payroll using ADP, and I-cloud paying attention to details.
• Maintain all patient /employee confidential information in a safe format with attention to details for employees.
• Added all patient / employee information changes, advances, salary updates, tax withholding documents, benefits

deductions,medicaid, medicare, COBs, and direct deposit information in MS Excel and SAP database files

• Prepare and maintain all related employee payroll records and patient reports. Strong problem solving skills.
• Prepare and processes I-9s and E-Verify, and Payroll with ADP
• Assist in continued system training of Headway staff using VM-ware, and MS Excel, SharePoint software
• Update HIPPA procedures for SAP technology guidebook, by analyzing current business processes for improvements.
• Completed all other tasks as assigned by management, Classifying positions, salaries, and internal audits

• Proficient in MS Office Suite, Word, Excel with pivot tables, and Outlook, Patient Medicaid, with ability to learn and use proprietary computer data and image management systems used in student loan account administration.

North Carolina State Office of Governor Department of Revenue Temporary Solutions 03/2019 - 05/2019

Internal Tax Account Auditor / Data & Financial Analyst

• Data entry tax data and information in MUNIS ERP on each account for record keeping, and local State and Federal Tax Collection of information for IRS audit compliance creating e-NC3 SAP files with MS Excel, uploading docs into SAP database for testing before production release with data mapping across interfaces.
• Work with building large data sets, and analytical files for data preparation. Present data file analysis and recommendations to leadership when file problems arise for resolution. Ensure security and privacy of taxpayer data.
• Over 7 years' experience working as a Data Analyst with APIs.
• Development experience writing and creating SQL queries within MS Excel, and VBA.
• Experienced in working with large amounts of data to build control reports from raw information
• Highly organized, can handle multiple issues simultaneously, can work under stress, and clearly communicate status to management and others for problem resolutions.
• High level of accuracy and attention to detail. Write technical product documentation using XML, SCRIPT, HTML, GML languages. Create Test Scripts. Strong research and analytical skills.
• Demonstrated ability in collaborating and communicating with business partners across both business and technology functions to get desired results.
• Planning, analytical and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their achievement, and to monitor and report on performance;
• Self-starter with proven analytical, problem solving, decision-making and critical thinking ability
• Maturity to work as a leader with senior level professionals.

KELLY Temporary Services 11/2010 - 02/2019

Project Manager / Data & Business Analyst/ HR Generalist

• Write SQL macro tools for back-end automated systems support and business operations
• Worked with hand tools and machinery for production of canvass art and products.
• Worked with multiple groups to work through complex issues that included replicating, isolating, and identifying a root cause while providing work-around for testing, fixing, and patching software / hardware malfunctions.
• Assisted with setup of staging or test environments for performance tools.
• Recommended product and process improvement strategies for improved architecture telecommunication operations. Use automated manufacturing computer machinery to process canvas artwork
• Recruited and trained newly on boarded employees on the job for safety and work.

• Management-level work experience in loan administration and/or debt collection;
• professional knowledge of best practices for counseling borrowers on their repayment responsibilities and options and on loan collections;
• The ability to develop and maintain a detailed understanding of federal and State regulations and requirements regarding student loan default aversion, claim processing, repayment and collections;

• Data entry tax data and information in MUNIS ERP on each account for record keeping, and local State and Federal Tax Collection of information for IRS audit compliance creating e-NC3 SAP files with MS Excel, uploading docs into SAP database for testing before production release with data mapping across interfaces.
• Work with building large data sets, and analytical files for data preparation. Present data file analysis and recommendations to leadership when file problems arise for resolution. Ensure security and privacy of taxpayer data.
• Over 7 years' experience working as a Data Analyst with APIs.
• Development experience writing and creating SQL queries within MS Excel, and VBA.
• Experienced in working with large amounts of data to build control reports from raw information
• Highly organized, can handle multiple issues simultaneously, can work under stress, and clearly communicate status to management and others for problem resolutions.
• High level of accuracy and attention to detail. Write technical product documentation using XML, SCRIPT, HTML, GML languages. Create Test Scripts. Strong research and analytical skills.
• Demonstrated ability in collaborating and communicating with business partners across both business and technology functions to get desired results.
• Planning, analytical and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their achievement, and to monitor and report on performance;
• Self-starter with proven analytical, problem solving, decision-making and critical thinking ability
• Maturity to work as a leader with senior level professionals.

• Answered client/ patient and employee inquiries in a knowledgeable and courteous manner
• Resolved payroll inquiries or patient related escalated issues to proper channels, advise of co-pay cash reports.
• Assisted in employee preparation of payroll documents, payroll using ADP, and I-cloud paying attention to details.
• Maintain all patient /employee confidential information in a safe format with attention to details for employees.
• Added all patient / employee information changes, advances, salary updates, tax withholding documents, benefits

deductions,medicaid, medicare, COBs, and direct deposit information in MS Excel and SAP database files

• Prepare and maintain all related employee payroll records and patient reports. Strong problem solving skills.
• Prepare and processes I-9s and E-Verify, and Payroll with ADP
• Assist in continued system training of Headway staff using VM-ware, and MS Excel, SharePoint software
• Update HIPPA procedures for SAP technology guidebook, by analyzing current business processes for improvements.
• Completed all other tasks as assigned by management, Classifying positions, salaries, and internal audits

• Proficient in MS Office Suite, Word, Excel with pivot tables, and Outlook, Patient Medicaid, with ability to learn and use proprietary computer data and image management systems used in student loan account administration.

• Interact tactfully with answering client, patient, and employee inquiries in a knowledgeable and courteous manner
• Handle cash money and determine correct monetary transactions for returns of damaged goods,merchandise, cash refunds, even cash exchanges, and commercial cash accounts. Identify appropriate customer accounts.

• React quickly to customer requests, process customer order reports,
• Advise and Assist in preparation of special customer purchase orders/records and documents.
• Collect cash payments, perform cash refunds,cash even exchanges, and online cash purchases.
• Answer telephone calls from customers in regards to item inquiries, installations, delivery, and item purchase calls.
• Sell merchandise and products in order to satisfy customer wants, orders, deliveries, and product installations
• Excellent verbal and written communication and customer service skills;
• Planning, analytical and decision-making skills necessary to establish performance and activity goals, to develop and implement a plan of activities for their achievement, and to monitor and report on performance;
• Demonstrated capacity to hire and provide successful training and management of supervisory and front line staff to achieve performance goals; and quality front line customer service.

• Review existing customer contracts to determine all billable goods and services
• Reconcile past cash paid invoices to ensure all billable goods and services has been invoiced properly
• Work with multiple departments cross functionally in a fast paced environment.
• Track via MS Excel any outstanding billable services for enhanced special services
• Work with Customer Service team to ensure all outstanding billable services are invoiced
• Communicate with customers on outstanding bills for payment or closed accounts.
• Present regular updates on employee work schedule status, progress, issues to management for adequate coverage