Project Summary-(Agile Methodology): Projects involved managing the integration of legacy applications onto a single global SaaS cloud platform for warranty policies and claims across the U.S. and other international regions. The CRM application used for the cloud platform is MS Dynamics 365.

• Coordinated and managed meetings with legacy application resources, data migration resources, business reporting resources, business solution analysts, marketing resources, solution architects, business analysts, QA testing resources, implementation team and business operations team to assist them in understanding project deliverables, highlight and resolve issues, complete action items, define and mitigate risks, and manage various test strategies.
• Requested and managed project resource allocations utilizing HP Project and Portfolio management (PPM) application and managed Scrum planning, Sprints, Burndown rate, Velocity, forecasting, user stories, work items, and Sprint backlog utilizing MS TFS.
• Provided weekly project reviews for executive stakeholders and senior level management as to the progress of the project, accomplishments, mitigation plan, issues and risks related to the Agile/ Waterfall blend project.
• Created, managed and tracked resolution of project risks with assigned resources via SharePoint.
• Managed existing and created projects documents and other team documents using SharePoint.
• Created and managed project plans for several projects.
• Managed and updated RAID control logs related to action items, issues, risks and change requests.
• Prepared weekly status reports to the PMO, Director and executive and senior management to reflect the progress, accomplishments, risks and issues related to the project.

Project Summary: Managed various merchant, banking and credit card issuer software development projects with regards to Dynamic Routing Decision, Auth Fraud Detection System, Enterprise TransactionInformation Management Systems, EMV and Routing Optimization with total of 35 resources and a budget of$4.5M. Reported directly to the Director of IT Development.

• Managed project resource allocations for Onshore and Offshore resources, including assignment of resources, hours and cost estimates utilizing Clarity.
• Coordinated and managed meetings with Onshore and Offshore project managers, business operations, sales team, product team and marketing to validate when team development resources are needed, assist them in understanding project deliverables, to complete action items, mitigate risks, to resolve defects and understanding change requests.
• Managed and created change requests, incident requests and problem requests utilizing Remedy for theIT development team.
• Created worksheets to manage and organize application servers by host name, server type, user groups, associated applications, location and associated network configuration
• Managed and created KPI metric reports to depict mean time to close(MTTC) for change and incident request, manager approval timelines are met, and other timeline deliverables.
• Created a weekly report for the Director depicting hours used and hours remaining for the various projects. Also, created a release schedule report to depict the stage of the project and when the projects are due to be completed.
• Managed created documents, project documents and other team documents using the document depository SharePoint.
• Managed Change Requests lifecycle and created status reports and monitored requests for updates and manager approvals.
• Created and managed variances to be sent to the Finance committee when additional hours were needed for a Project Manager or group to complete their deliverables.
• Prepared weekly status reports to the PMO, Director and senior management to reflect the progress or issues related to the project.

Program Manager

Project Summary-(Agile Methodology): Successfully managed and implemented a web to mobile and web to TV format version of the AT&T U-verse e Repair site so that it renders a user friendly format for various mobile devices and TV. The benefits of the U-verse e Repair functionality would not change for the web to mobile and web to TV format. The U-verse e Repair site will be embedded into the proposed hybrid mobile and hybrid TV application architecture which would provide a seamless mobile and TV support experience for the AT&T customer. Project utilized Agile/ Waterfall methodology and Primavera to manage tasks and resource time allocation for the project.

• • Facilitated the planning and implementation of AT&T Uverse eRepair mobility and TV support projects utilizing SDLC methodology with an estimated budget of $2.3M.
• Managed time and cost estimates of project resources and budget utilizing Primavera and Clarity.
• Responsible for controlling expenditures in accordance with budget allocations.
• Managed and coordinated project meetings/conference calls with project managers and cross-functional teams (i.e. product team, business team, design team, IT development, Testing team and third party
• vendors) for meeting project deliverables, defining and designing solutions, complete action items, resolving defects and development issues.
• Managed the testing phase from a PMO/program manager role in working with test application team project managers in developing test strategies as well as ensuring test plan creation, test case execution deliverables were met and managing defects to resolution(using HP ALM for test plan creation, test case execution and defect management).
• Managed and created WIKI pages to be used for status reports, action items, issues lists, technical and user documentation. Utilized JIRA for project requests and issues.
• Managed third party vendor deliverables for developing wireframes, mobile device depository and configuring OS platforms for the various types of mobile devices.
• Facilitated the review and baselining of business and systems requirement documents.Responsible for tracking issues, action items and change requests to obtain solutions, identify and mitigate risks and monitor critical path items.Prepared meeting minutes and weekly status reports for the discussion with the PMO director and senior executives to reflect the progress or issues related to the project.

Project Summary: Managed the implementation of a number of various enterprise applications (i.e. for billing(Kenan), CRM(Siebel), order management(MetaSolv), provisioning(MetaSolv) and network engineering(MetaSolv) systems)that would deliver broadband and next generation services for a small telecom firm that acquired over 1 million wireline customers and various telecom technologies from Verizon. Modeled and refined the applications to be more efficient in delivering services to the client’s customers.

• Facilitated defining and developing the solutions for auto-provisioning Broadband (DSL, FTTP and Dedicated Internet Access) and other engineering, network inventory and order management solutions for the client with an estimated budget of $50M.
• Gathered and defined technical requirements to assist Offshore in developing code solutions with regards to MetaSolv M6.
• Worked with MetaSolv M6 inventory schema, data model and configuration tools (i.e. Data Selection tool, Network templates, Work Management, ASAP, Custom Attributes, Equipment Specifications etc.).
• Managed and worked with Onshore and Offshore testing team Leads to manage test case development and test plan execution(using HP Quality Center) based business and system requirements to meet the deliverables for unit testing, integration testing, regression testing, performance testing and UAT.
• Managed testing teams in developing test environments for “black box”, “sandbox”, and development as well as integrating new builds/code.
• Developed KPI metrics for testing as well use standardized metrics to provide as a reporting tool to project team and upper management.
• Created business process flows utilizing Visio Technical to assist onshore and offshore resources in understanding existing or new provisioning, work management and network engineering processes.

Project Summary: Implemented a new order management, engineering and provisioning application known as MetaSolv M6 across 24 Cox Communication markets. The implementation benefit provided that all Cox independent cable markets utilize the same order management and engineering system as well as provide standardization of their engineering processes and procedures.

• Led and managed cross-functional teams (i.e. engineering, order management, product management, business operations, billing, customer care, and JAD sessions) and subject matter experts to meet project objectives/ deliverables, solution initiatives and design solutions via virtual or onsite meetings.
• Gathered and defined high level and detailed level business requirements to assist in the software design solution for engineering and customer applications (i.e. ASR, ISR, PSR, Infrastructure, interface gateway (DSET) etc.).
• Budgeted resources and managed cost with regards to personnel, equipment, software licenses and travel related to implementation projects for corporate and field locations.
• Prepared project plans to meet deliverables and timetable for software implementation.
• Managed software integration and resolved issues as liaison between engineering and the IT team (i.e. developers).
• Assessed project issues and developed resolutions to meet productivity (i.e. enhancement to the software to streamline the process), quality and client-satisfaction goals.
• Managed the integration of vendor tasks and tracked and reviewed vendor deliverables.
• Defined project scope and objectives for subject matter experts and executives.
• Prepared weekly status reports to reflect the progress or issues related to the project.
• Performed tasks utilizing Microsoft Word, Excel, PowerPoint, Project and Visio Technical.
• Created process flow diagrams and performed data mapping for order management, product management and engineering processes.
• Developed test plans for data integrity and quality assurance regarding application and implementation process.