About Me
Bilingual professional with extensive broad-based experience in international and domestic leadership development, Human resources, training, organization development, and change management to include (CAB) and project management. Seasoned strateg...
(Advisory Board: Member): Walt Disney University (WDI) & Sandals Resort International (SRI). Experience leading global teams and human resources leaders in over ten countries.
A valued business partner to senior management driving platform innovation and sustainability and working across critical partners in the organization to develop a collaborative internal culture with active feedback loops. A successful record of driving leadership learning platforms and human resources strategies that impact business performance and further corporate goals. Significant experience executing major organizational change, project management, merger and acquisition integration, human resources HRIS, ATS, & LMS turnaround projects, cost containment strategies, and rightsizing initiatives. Demonstrated ability to implement strategic plans for talent acquisition and retention, succession planning, people development, and employee relations. Active team builder with strong interpersonal and communication skills. Ability to establish strong relationships with employees at all levels within the organization. Fluent Spanish, English and basic Portuguese.
Competency Specialties:
Change Management / Project Management / Strategic HR Management & Succession Planning / Talent Acquisition & Management
Executive Compensation / Merger & Acquisition / Payroll Administration / Training & Development / Employee Relations
PMP -Private Equity HR Turnaround Projects / HRM, HRIS, ATS, and LMS Implementation
CERTIFICATIONS:
-
- Training & HR: Certified Professional in Learning and Performance (CPLP); Certified Professional in Training Management (CPTM), Achieve Global, Certified in Healthcare Human Resources (CHHR), Senior Certified Professional (SHRM-SCP), Global Professional in Human Resources (GPHR); Senior Professional in Human Resources (CA-SPHR), Certified Mediator – (CME) - FL, TX, CA, GA, NC, SC, VA, IN
- Safety: Environmental Health & Safety (EHS), OSHA, EPA
- Change Management: Change Management Professional (CCMP) Change Management Specialist (CMS) Certified Problem and Change Manager (CPCM), Change Management Certificate Program from the Association for Talent Development, Prosci Change Management, APGM Organizational Change Management Foundation, AIM Change Management Certification
- Lean Six Sigma Black Belt; Six Sigma Green Belt, Call Center Management Certification; Advanced Organizational Development Certified Consultant (ODCC); Project Management (PMP);
- Assessments: StrengthsFinder, Hogan Assessment, Certified in Myers-Briggs (MBTI), Profiles International (Profile XT), DIC,, , and Gallup's Strengths Finder Assessment
- Behavioral Performance: Emotional Intelligence, Lominger 360-degree assessments and Neuro-Linguistic Programming NLP).
TRAINING / PROFESSIONAL DEVELOPMENT / COMPUTER SKILLS / VOLUNTEER:
Achieve Global, Rounding (Studer Group), Managing Sales Success (Wilson Learning), Creating Team Mastery (Wilson Learning), Leadership Excellence, Succession Planning, Cultural Diversity in the Workplace (Wilson Learning), Counselors Salesperson (Wilson Learning), Myers-Briggs Personality (Walt Disney WDI), DDI - Leadership Facilitator Certification (Walt Disney WDI), Gallup Demands of Executive Leadership (Disney WDI), Hogan Assessments, Seven Habits of Highly Effective People (Covey Leadership), Time Management(Covey Leadership) Technical Software: Government - Costpoint (Deltek). Crystal Reports, Success Factors, PeopleSoft versions 8.2, 8.3, 8.8 - Workday Integration, (HRIS, CRM, HCM, HRM) and 8.4 (Financials), Lawson HR Software, ISO: QA 9001,EM 14001, OHSAS 18001, SAP/ Success Factors Software Implementation, HRIS, Microsoft/PowerPoint, Excel, Microsoft Word, Volunteer Training: Junior Achievement, Orlando/Tampa homeless shelters, and Atlanta / Children’s Hospital
Show MoreSkills
Data & Analytics
Web Development
Database
Others
Positions
Portfolio Projects
Company
Change & Project Management Operations
Description
HR Business Partner, supported the organization of 200 plus employees with multiple
locations. In the areas of employee relations, coaching, and career development. Was the strategic and tactical lifeline support to the
WMS board members and executive team for all state and federal compliance. Mergers & Acquisitions (domestic and international)
Change Agent Organization Development & Training: Directed the needs assessment for training and staff development to enhance
the effectiveness of employee performance in achieving the goals and objectives of the company. Guided managers, and employees
on problem-solving, dispute resolution, regulatory compliance, and litigation avoidance. Call Center Operations: Setup an inbound
scheduling call center to support medical practice multiple locations with 20 plus FTE's, Supported, call center operations to include,
training and development, forecasting, etc.
Skills
Project ManagementTools
Excel sheetsCompany
Talent Development/Benefit
Description
Developed and implemented strategic recruiting plans in alignment with
corporate objectives. Recruited for all levels and managed the onboarding process, created the online On-Boarding Process and
applicant tracking systems (ATS) / Managed and implemented HRIS Systems –I solved HK-Works / Employee Relations / Policies and
Procedures/Performance Management /Training & Development Benefits: Benefits Management: Worked with various Health
Benefits Insurance Carriers BCBS, Cigna, United, to include Dental and Vision. Established the "Out to Market" process in selecting the
right Health Provider & Benefit Brokers in 2014 for 2015 eligibility of January 1, 2015: Setup all internal processes after leaving PEO.
Managed federal and state legal requirements: EEO, AAP, ADA, FMLA, OSHA, DOT, and worked closely with the Office of Federal
Contract Compliance Programs through the audit cycle (OFCCP). Set up open enrollment management processes and procedures.
Payroll Management: Managed all aspects of payroll and implementation setup processes and procedures.
Payroll: ADP – WFN, ADP, Workforce Now / HRIS: Workday
Skills
Project Management MS OfficeTools
Excel sheetsCompany
Supported PMQ Members
Description
Supported PMQ Members by developing and implementing an organizational strategy to ensure objectives were achieved on both
strategic and tactical levels to include the following industries: call center, medical, construction, IT, banking, insurance, manufacturing,
entertainment. Guided external members in the areas of recruitment and talent assessment, HR – EEO and investigations, OSHA, state
& federal compliance. (BPO) Business Process Outsourcer, Change Agent Call Center & Operations: Managed all benefits and
payroll. Internal Call Center: Created and Managed an inbound/outbound sales call center supporting domestically & internationally
clients with 500 FTE's. Managed all operation technology, policies, and operation procedures to include QA and call handling. Provided
strategic leadership as a member of the executive management team. Mergers & Acquisitions (domestic and international) Managed
all human resources functions of employee relations. Software Integration Projects: HRIS Systems: Workday, ADP, SAP, Oracle;
Namely, Sage. ATS Systems: Taleo, Newton, Cyber, ADP, LMS: Cornerstone, Taleo. Payroll: ADP, Peoplesoft, Famous, Pet Tiger
Skills
Business IntelligenceTools
Excel sheetsCompany
Change Management:
Description
Change Management Professional (CCMP) Change Management Specialist (CMS) Certified Problem and
Change Manager (CPCM), Change Management Certificate Program from the Association for Talent Development, Prosci Change
Management, APGM Organizational Change Management Foundation, AIM Change Management Certification
o Lean Six Sigma Black Belt; Six Sigma Green Belt, Call Center Management Certification; Advanced Organizational Development
Certified Consultant (ODCC); Project Management (PMP)
Skills
Project ManagementTools
Excel sheets