HR Business Partner, supported the organization of 200 plus employees with multiple
locations. In the areas of employee relations, coaching, and career development. Was the strategic and tactical lifeline support to the
WMS board members and executive team for all state and federal compliance. Mergers & Acquisitions (domestic and international)
Change Agent Organization Development & Training: Directed the needs assessment for training and staff development to enhance
the effectiveness of employee performance in achieving the goals and objectives of the company. Guided managers, and employees
on problem-solving, dispute resolution, regulatory compliance, and litigation avoidance. Call Center Operations: Setup an inbound
scheduling call center to support medical practice multiple locations with 20 plus FTE's, Supported, call center operations to include,
training and development, forecasting, etc.

Developed and implemented strategic recruiting plans in alignment with
corporate objectives. Recruited for all levels and managed the onboarding process, created the online On-Boarding Process and
applicant tracking systems (ATS) / Managed and implemented HRIS Systems –I solved HK-Works / Employee Relations / Policies and
Procedures/Performance Management /Training & Development Benefits: Benefits Management: Worked with various Health
Benefits Insurance Carriers BCBS, Cigna, United, to include Dental and Vision. Established the "Out to Market" process in selecting the
right Health Provider & Benefit Brokers in 2014 for 2015 eligibility of January 1, 2015: Setup all internal processes after leaving PEO.
Managed federal and state legal requirements: EEO, AAP, ADA, FMLA, OSHA, DOT, and worked closely with the Office of Federal
Contract Compliance Programs through the audit cycle (OFCCP). Set up open enrollment management processes and procedures.
Payroll Management: Managed all aspects of payroll and implementation setup processes and procedures.
 Payroll: ADP – WFN, ADP, Workforce Now / HRIS: Workday

Supported PMQ Members by developing and implementing an organizational strategy to ensure objectives were achieved on both
strategic and tactical levels to include the following industries: call center, medical, construction, IT, banking, insurance, manufacturing,
entertainment. Guided external members in the areas of recruitment and talent assessment, HR – EEO and investigations, OSHA, state
& federal compliance. (BPO) Business Process Outsourcer, Change Agent Call Center & Operations: Managed all benefits and
payroll. Internal Call Center: Created and Managed an inbound/outbound sales call center supporting domestically & internationally
clients with 500 FTE's. Managed all operation technology, policies, and operation procedures to include QA and call handling. Provided
strategic leadership as a member of the executive management team. Mergers & Acquisitions (domestic and international) Managed
all human resources functions of employee relations. Software Integration Projects: HRIS Systems: Workday, ADP, SAP, Oracle;
Namely, Sage. ATS Systems: Taleo, Newton, Cyber, ADP, LMS: Cornerstone, Taleo. Payroll: ADP, Peoplesoft, Famous, Pet Tiger

Change Management Professional (CCMP) Change Management Specialist (CMS) Certified Problem and
Change Manager (CPCM), Change Management Certificate Program from the Association for Talent Development, Prosci Change
Management, APGM Organizational Change Management Foundation, AIM Change Management Certification
o Lean Six Sigma Black Belt; Six Sigma Green Belt, Call Center Management Certification; Advanced Organizational Development
Certified Consultant (ODCC); Project Management (PMP)