• Responsible and accountable for the audit of the annual contract review process. Extensive knowledge of item billing counters, set up and testing of new billable items.
• Responsible and accountable to Product Control Accountants to ensure adequate reserves related to volume sensitive pricing and favored nations clauses.
• Client Service role required the responsibilities of client relations, enhancement management, conversions, deconversions.
• Orchestrate requirements gathering, generation of Business Case and corresponding Business Requirements, participate in the gathering of functional requirements.
• Accountable for orchestration of client review and sign off of client specific enhancements. Client review of UAT/CAT. Client review and approval of post-production results. Obtain client release approvals, Obtain client post production sign off.
• Platform focus, Credit Card, Debit Card, Merchant Service, Net Settlement
• Accountable and responsible for the design, development, implementation, maintenance, presentation, and facilitation of various TQM efforts and curriculums
• Created business requirement documentation for both internal and external clients. Coordinated and participated in QI process, managed CAT testing and implementation, and wrote and reviewed post implementation documentation. Assisted with training design, development, and facilitation
• Audited and implemented various solutions for S&P Testing and Turnover processes. Managed daily business of converting clients/client data to necessary platforms
• Managed the annual audit process of over 800 contracts, respective client billing, accruals and a team of 21 individuals. Estimate 6.2 billion dollar pre-tax profit annual audit
• Researched, created, and presented various White Papers as driven by industry trends, executive requests, and employment shifts in order to facilitate consistent practices
• Orchestrated the design, development, and implementation of various internal and external client programs, as well as community-based programs (“Educate the Educators" for area career and guidance counselors, and school to work coordinators)
• Orchestrated the design and implementation of an internal redeployment program, which resulted in over 250 individuals re-deployed, with a cost savings of over $500,000 in a 16 month period
• Responsible for the maintenance of Resumix system data integrity, training, and system upgrades. Coordinated Federal Compliance Reporting
• Conducted "Train the Trainer" and facilitator workshops. Administered Keilty Goldsmith 360-degree feedback sessions, Zenger Miller Leadership package, and certified Stephen Covey, Certified TQM Facilitator, SDLC and PM certifications.

• Managed the successful conversion of a web-based, pre-funded cash card program from the American Express platform to a MasterCard Platform. Designed, developed, and implemented test plans and back-end QA process for Amex platform migration. Conducted exit criterion exercises. Accountable and responsible for business requirements documentation, needs assessments, test plans, and product roll outs. Designed, developed, trained, and implemented front and back office customer service procedures, scripts, and web-based product functions – VisaBucks, precursor to funded credit cards without having to be approved. Product launched on MTV first reality show.

• Assisted in the hand off of functional deliverables through the development and implementation of QA standards. Participated in approval Quality Inspections to ensure the expectations and internal and external clients were met. SQL instances in concert with development team.
• In partnership with business owners, development and programming specialists, performed business and technical analysis, create business requirement documentation, document exclusions and inclusions, mange project creeping scope, managed the creation of test plans, test scripts, managed communications, project status, risks, and needs. Accountable for testing and corresponding communications and documentations
• Created technical test plan outlines and detailed test scripts; coordinated and executed testing to ensure QA standards and functionality requirements were achieved
• Generated, tracked, and retested issues to ensure efficient root cause resolution and detail to global perspective
• Cable, Mobil Communication billing service provider

• As a QA Analyst and Senior Test Engineer for a collections specialist with Fortune 500 clients, assisted in the ground up building of SDLC processes and procedures, and the development and implementation of testing protocols
• As a QA Analyst and Internal Communications Manager, facilitated change management of the technical as well as the people side of a major, corporate-wide system conversion for the multi-million-dollar Retail Sales MSO of ConAgra Foods
• Supported and communicated QA standards by generating BRD, reviewing technical designs, testing functionality pre- and post-implementation, and creating and coordinating corporate and sales communications
• Managed all aspects of portal Content Management (Plumtree/Stellent), including template standardizations, community manager meetings, metadata structures, GUI elements, security, team progress tracking, RSEA database needs, technical future needs definition, and testing and validation of enhancements

• As a Lead BA / QA role, assigned to the Oil and Energy products division I am responsible for re-establishing trusted IT/QA relationships with the product owners and the product development IT peers
• Emulate best in class SDLC processes and procedures, striving to bring other players into a more structured development/QA life cycle
• Gather and document requirements in a timely and accurate manner
• Manage projects and duties of direct reports, facilitated meetings, QA reviews, development walk through and change management entries. Create reports; ensure back-out plans are defined
• Orchestrate testing with business unit players for CAT/Pre environments of the technical as well as the people side of a major, corporate-wide system conversion for the multi-million-dollar Retail Sales MSO of ConAgra Foods
• Supported and communicated QA standards by generating necessary risk analysis. Review MRD, SRS documents, and create supporting test plans test scripts. Conduct testing, Track bugs; conduct regression testing, support implementation events
• Orchestrate testing, monitor and assist with G3/Diamond/TAS team in Dallas Texas. Ensure systems are adequately documented. Arrange for Omaha support when necessary

• Serve as HR Technology Project Manager for all web interface projects and product lines (Callidus TrueComp, Kenexa Resumix and Brass Ring platforms, KMS Software Solutions (eVerify), Informatica and PeopleSoft). SQL required for some projects
• Serve as lead requirements analyst and lead test engineer/coordinator for Callidus TrueComp product, use of Quality Center, orchestrate IR resolutions with 7/24 off shore testing teams, and orchestrate Work Breakdown Structure, test planning, testing scripts, validation, sign off
• Serve as HR Technical Project Manager related to automation of internal HR processes and procedures, recruiting, on boarding, automation of performance plans, Responsibilities include yet not limited to design review, functional test plan, technical test plan, test scripts, IR management, etc. Complete testing, ensure project stays on task.
• Serve as lead QA Engineer, orchestrating project management and testing of aforementioned items
• Responsible for establishing trusted IT/QA strategic business relationships with the product owners and the product development IT peers. Manage 3rd party relationships specific to module and platform assignments.
• Emulate best in class SDLC processes and procedures, striving to bring other players into a more structured development/QA life cycle
• Project Manager for launch of Applicant Tracking System, new hire paperwork automation, automation of associate profile form, bonus program, annual associate evaluation process, new hire paperwork image file transfers, Sales Incentive Compensation Plans, various PeopleSoft functional modules, served as one of the lead test engineers for PeopleSoft 9.0 and 9.1 Upgrades

• Serve as Senior Project Manager for a group of internal platform enhancements
• Serve as BA for new product enhancements
• Average active projects 12-15
• Manage Clarity Project Management database/system of record for all assignments
• Responsible for review of Business Requirements document, creation of Test Plan, Test Script, Cases, Scenarios, defect management; QA, PRE, CAT, DEV, PRD; onsite for all implementations, resource allocations, etc.
• Track project scope including but not limited to allocations, adherence to Work Breakdown Structure, manage weekly team meetings, track and confirm IR resolutions, escalate as needed, attend Tollgate meetings, complete variance reports, create resource need requests, monitor QA Testing, manage issue resolution, launch new projects based on IR findings when necessary, present to leadership teams as needed
• Ensure internal and external client satisfaction

Serve as BA to ensure requirements are gathered and defined. Ensure Epic, Story Boards and Dev Tasks are correctly defined and cover all requirements. Serve as QA Engineer for a group of internal teammate platforms. Focus includes but is not limited to:

• Participation in front end business requirement, developer design sessions, QA review sessions
• Accountable for Test Plan creation, test scripts, test cases, scenarios and approval process in Quality Center, manual and automated testing
• Accountable for all testing to assigned projects, IR (issue) management, regression testing
• Accountable for ensuring Test Manager and related monitoring systems are updated daily
• Accountable for the accurate timely communication of project status, daily scrum, stand up sessions, SharePoint and other communication venues
• Java, VB Scripting based firm
• Manage QA Management database/system of record for all assignments

Serve as BA to ensure requirements are gathered and defined. Ensure Epic, Story Boards and Dev Tasks are correctly defined and cover all requirements. Serve as QA Engineer for a group of internal teammate platforms. Focus includes but is not limited to:

• Participation in front end business requirement and functional design sessions
• Legacy Systems, Vendor Policy Admin Systems, inter hybrid platforms
• Participation in QA Sessions
• Accountable for Test Plan creation, test scripts, test cases, scenarios and approval process in Quality Center, manual and automated testing
• Accountable for all testing to assigned projects
• Accountable for IR (issue) management, regression testing
• Accountable for requirement changes, orchestrate with Development; participate in sessions with line of business to ensure communications across all levels; Business and technical
• Accountable for ensuring Test Manager and related monitoring systems are updated daily
• Accountable for the accurate timely communication of project status.
• Participation in daily scrum Stand Up sessions
• Java, VB Scripting based firm
• Other duties as assigned
• Average active projects in a sprint 4 mobile app, 2 enhancements, 2 silos of gathering requirements for RFP generations
• Manage QA Management database/system of record for all assignments

Serve as QA Engineer for a group of internal teammate platforms. Focus includes but is not limited to:

• Participation in gathering the front end business requirement for the small business platform, participate in functional design meetings, participate in QI reviews; process / procedure sessions. Manage requirements change control process
• Accountable and responsible for QA Quality Inspections / Approval Sessions
• Accountable and responsible for all aspects of requirements gathering, Development Code reviews, confirming Test Plan, test scripts, test cases, scenarios cover product / project requirements. Monitor approval process in tracking system manual and automated testing
• Accountable for all testing to assigned projects, IR (issue) management, regression testing, change management tracking
• Accountable for ensuring Test Manager and related monitoring systems are updated daily
• Accountable for the accurate timely communication of project status, participation in daily scrum Stand Up sessions
• Primarily SQL (Microsoft and Oracle); some JAVA
• Current platforms; new product line, User Management, Small Business Profile, Money Movement, Wire / ACH. Accountable for Core / Control and Banking modules.
• Ensure JIRA / Test Rail are updated and accurate
• Accountable and responsible for requirements gathering and clarification efforts related to 3.0 upgrade User Management, Business Profile, Money Management, Wire / ACH, Least Cost Routing, Payment Rails approval testing for version 3.0 upgrade for existing client.
• Accountable and responsible for the BA/ QA side of small business platform launch scheduled for fall 2016. Including but not limited to Secondary User permissions and entitlements.

Serve as QA Engineer for a group of internal teammate platforms. Focus includes but is not limited to:

• Participation in gathering the front end business requirement for the small business platform, participate in functional design meetings, participate in QI reviews; process / procedure sessions. Manage requirements change control process
• Accountable and responsible for QA Quality Inspections / Approval Sessions
• Accountable for the successful creation of test plans, test cases and test script; written in a format that allows the automation team to create automation test scripts in 50% less time.
• Accountable for all testing to assigned projects, IR (issue) management, regression testing, change management tracking
• Accountable for ensuring TFS and Test Rails are monitored, manage reporting as well as monitor related systems ensuring the accuracy of daily updates
• Participate in sprint planning, daily stand ups, requirements gathering, change control, and other upcoming project planning sessions.
• Accountable and responsible for the timely and accurate completion of daily testing tasks, monthly server validation exercises and monthly report validations utilizing Beyond Compare

Serve as QA Engineer for HALO project, an effort to convert existing Mortgage based products from an internal hybrid system to a vendor platform.

• Accountable and responsible for QA Quality Inspections / Approval Sessions
• Accountable and responsible for the successful creation of test plans, test cases and test script; written in a format that allows the automation team to create automation test scripts in 50% less time.
• Accountable for all testing to assigned projects, IR (issue) management, regression testing, change management tracking
• Accountable for ensuring HP Quality Center / AML is updated and accurate at the end of each day.
• Accountable and responsible for the timely and accurate completion of daily testing tasks, validation exercises and validations

• Accountable and responsible for QA Quality Inspections / Approval Sessions
• Accountable and responsible for the successful creation of test plans, test cases and test script; written in a format that allows the automation team to create automation test scripts in 50% less time.
• Accountable for all testing to assigned projects, IR (issue) management, regression testing, change management tracking
• Accountable for ensuring HP Quality Center / AML is updated and accurate at the end of each day.
• Accountable and responsible for the timely and accurate completion of daily testing tasks, validation exercises and validations