About Me
Results oriented Certified Information Technology Professional with over 10 years of experience in consulting management system development support of IT services and strategic planning while supporting multiple industries (IT/ Payroll & HR Apps / Tr... IT services and strategic planning while supporting multiple industries (IT/ Payroll & HR Apps / Travel Hospitality & Transportation / Healthcare / Automotive /Construction / Document Management & Imaging/ Education). Extensive experience in the areas of Process Improvements Software Infrastructure Operations Vendor Account Program and Project Management. In-Depth expertise in the areas of Client Account Servicing liaison between Client and IT Technical Teams full systems development life-cycles and managing Projects for Fortune 500 companies. Experience with Client Service Delivery support Account transitions Mergers and Acquisitions. Program and Project Management / Subject Matter Expert (PMI PMP MPM and Lean Six Sigma certified) dedicated to project excellence delivering quality projects on time within budget (Multi concurrent 10 Million-dollar projects) meeting project objectives eliminating waste and exceeding client expectations. Application Software Development Continuous Process Improvement and Infrastructure project management experience. Over 10 years of Software Development and Infrastructure project management experience supporting Cruise Lines: Royal Caribbean Celebrity and Norwegian; CRS/GDS Travel clients: Amadeus Sabre Shares and SystemOne; Airlines: Continental American SouthWest and Japan; Car Rentals: Hertz. Experience with integrated systems involving Car Rentals Transit Systems Hotels and Tours.
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Portfolio Projects
Description
Payroll & Taxes Multinational Company – Senior Project Manager Miami, FL JUL 2019 – Present
Currently working for a Multinational Company located in more than 125 offices in over 83 countries. Providing support to thousands of clients from different industries and sizes to provide services such as: Human Resources, Payroll, Corporate Secretarial, Legal, and others.
Providing clients world class service with a focus on client specific needs to deliver an optimal global solution. Mainly providing HR and Payroll services for multi-jurisdictional clients involves the process of ‘on boarding’ a new client (specializing in LATAM) and to coordinate the transfer responsibility to our company to provide the outsourced services. The management and delivery of Global Service On-boarding (Transition) Projects and Programmes.
Description
Royal Caribbean Cruise Line - Program Manager Ft. Lauderdale, FL OCT 2018 – MAY 2019
Overseeing a very large IT Application Project for the deployment of Interactive TV on multiple Cruise ship brands with installations in Passenger/Crew Cabins and in Public Areas. Managed the HW and SW purchases, Budgets, Status Reports at the Executive levels, Project Plans, Resources Plans and Travel arrangements. Managed Internal resources and Vendor Teams, Lesson Learned, Directly Managed three Project Mangers with deployments in several regions of the world.
Show More Show LessDescription
Hertz Corporation - Program Manager Ft. Lauderdale, FL 2017 – 2018
Overseeing a large Global Transformation Project for the four regional sectors NA, EMEA, APAC and LAMC.
Program modules being modified were Reservations, Rentals, Reporting, Pricing, Inventory, Credit Card processing for all forms of Franchisee/Licensee types around the world using state of the art Software and Hardware revamping their antiquated IT system. All computing and training preparations for Counter systems, back office systems, desktop/laptop PCs, digital systems for the whole enterprise. Managed Project Teams consisting of IT resources and Vendor management.
Show More Show LessDescription
Xerox Corporation - Senior Project Manager Ft. Lauderdale, FL 2016 - 2016
Develop detailed plans using PMI standards Develop schedules with project tracking and oversight:
Time management -- Cost -- Deliverables risk -- Customer expectations and relationships -- 3rd party suppliers Client Satisfaction: Takes responsibility for client satisfaction with deliverables Business Development: Recognizes IM/business opportunities and helps develop them Progress Tracking.
Provide good work effort status and completion time estimates Mentoring: Provide technical guidance to more junior staff members Leadership: Provide leadership on moderate sized projects under supervision Organizing: Effectively organized and prioritizes work.
Show More Show LessDescription
Norwegian Cruise Lines - Manager - Business Rules Applications Miami, FL 2012 - 2013
Lead, planned, organized, directed and supervised the Business Rules development team in the development and support of business rules and processes required for new deployments or the improvement of existing systems. Managed all procedures related to the identification, prioritization and resolution of business requests. Assisted the team with analysis, design, programming, management and maintenance of business rules in order to meet milestones and goals. Managed offshore and onsite resources.
Show More Show LessVerifications
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Profile Verified
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Phone Verified
Preferred Language
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English - Fluent
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Spanish - Fluent
Available Timezones
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