After completing six weeks of intensive training, responsible to oversee all project development activities, such as site identification, lease negotiations, regulatory, zoning, and utility coordination. Ensured client relationships were well maintained and project timelines were met within budget. Also responsible to create, update and manage individual project budget, create schedules and maintain milestones within the project database on a daily basis, and communicate project updates and timelines to Senior Management;

• Responsible to establish hardware and network software in 2 new Data Centers (one primary and one live backup) & to migrate all databases, tables, and network software from the current Data Centers to the new ones. This project is a combination of Agile and waterfall methodologies, with standup meetings held every morning, and daily working sessions with other migration teams, such as Infrastructure, Network & Mainframe software teams, as needed. PMP and ITIL processes are utilized for this project with a very aggressive schedule. Frequent status briefings are provided to the client and issue resolution is addressed jointly with the client & the project teams.

• Interfaces directly with Verizon customers to integrate Verizon’s eBonding systems for Incidents, Service Requests, Change Management, & Security Management (ITIL), with customers’ ebonding systems, such as (such as Remedy, Service Now, HPSM, & ITSM). Projects use XML SOAP & Rest protocols to interface the eBonding systems. Also managed customer software migrations from Remedy or ITSM to Service Now in order to remove interface directly with Verizon’s ebonding service withut using an appliance. ITIL process & PMI practices are followed; some projects utilize agile methology while others use waterfall, from concept through deployment.

Network management, site installations, inventory, business intelligence, such as network performance (OLAP) and alarm enrichment

• Managed a program of seven large, highly complex wireless Small Cell (Pico Cell (data & video), eFemto (Voice), & WiFI) projects for Sprint's 4G LTE product line. Utilized full SDLC to design and construct the infrastructure needed to provision and manage the Pico network for all phases, from stakeholder requirements definition through development, testing, implementation, and post-production warranty
• Managed a team responsible for applications including order entry, provisioning, performance (KPIs, SLAs, reporting), alarms, security drivers, Engineering parameters, network tools, GUI front-end for device installations, inventory, & release management.
• Managed a cross-functional team of ~230 team members (both onshore and offshore, with a budget of a budget of $9M, with multiple projects and releases in progress simultaneously

• Planned, managed, and executed highly complex domestic and global projects for commercial and government customers. Multi-tasked 10+ projects simultaneously, with a budget of $8M - $12M, in varying phases of the SDLC. Team sizes ranged from 50-182 participants (both onshore and offshore), for order entry and provisioning, billing, tax, and audit applications, system transformation, customer billing softwrae migrations, & release management to complete all phases on time and within budget. Shepherded clients’ requirements through full SDLC.
• Program Manager to increase the percentage of paperless customers. One project enforced paperless compliance for 2 major products, eliminating 268,172 pages per month, saving millions of dollars in paper & postage charges per year.
• Prepared & presented dashboards, scorecards, & project performance metrics to executives
• Led ~75 team members to implement order entry & billing software enhancements for an international product, using cross-corporate ID routing between international and domestic toll-free customers. Expected annual revenue: $1M/year
• Billing PM for ~75% for the Federal Government Networx communications contract; Invoices for data services, voice and wireless products contributed to multi-millions in revenue from government agencies, such as SSA, IRS, Homeland Security, FEMA, USDA, DOL. and NOA
• Managed system changes to accurately calculate and bill International Tax, eliminating the potential for millions of dollars in penalties & fines
• Led complex migration projects, with 182 team members, to decommission a major COTS billing system, integrating functions into existing order entry, provisioning, and billing systems infrastructure, eliminating the significant cost of vendor system support
• Led projects to support eCommerce applications, Portal Billing, contract automation, order entry, provisioning, order fulfillment,
• Release Manager for implementation of projects impacting billing applications for several releases

• Led software transformation and integration projects to support Sarbanes-Oxley requirements
• Managed a $45M SAP RM-CA (Accounts Receivable) project to consolidate 11 systems, utilizing SAP, Ascential, and multiple Data Warehouses. Cross-functional team included members of Finance, Audit, IT, and 65 contractors from Arthur Anderson Consulting
• Worked with PMO to define SDLC process for IT projects

Worked with Marketing, Engineering, & switch vendors to define & develop data services system and interface requirements for order entry, provisioning, billing statistics collection & mediation for down-stream invoicing systems (OSS / BSS)

• Defined requirements to obtain network switch accounting statistics, required for billing data services (i.e., ATM, FR, Internet, video, cloud). Defined order entry & provisioning architecture & requirements to seamlessly interface with Billing & Audit & managed the construction of the related infrastructure
• Recommended ATM switch vendors, based on switch billing capabilities, for vendor selection during the RFP response evaluation process. Managed vendor billing deliverables after contract award
• Coordinated with the Billing Data Center & Network Operations for deployment & support of the billing collection servers & software; migrated these systems from Cary to N. Royalton data center
• Represented MCI on a billing task force with British Telecom to produce joint billing & interface system requirements in preparation for merger. Also defined & documented the approach & design specifics to interface MCI’s billing & provisioning systems with those of Canadian carrier Stentor
• Presented MCI ATM billing capabilities to potential customers, including the Navy & the Air Force, & developed the billing section responses to their RFP’s.
• Obtained hardware quotes and cost assessments from outsourcing firms and internal systems organizations to determine total funding required for large billing development projects