Worked as a part of the implementation support team for sites across the globe for FLEXCUBE UBS for versions (10.5 onwards) in TRADE module.

Roles and Responsibilities:

• To resolve the client side issues both front end and back end using JavaScript and PL/SQL.
• Unit testing of the fixed issues and getting it cross verified with the testing team.
• Version control of the units delivered.
• Running EOD, BOD, files transfers, report printing, job execution & monitoring.

Created complex maintenance and online Screens and BIB Jobs for FLEXCUBE UBS 12.0 product which enhances the product functionality and the performance of the product.

Roles and Responsibilities:

• Creation of the functionality modified the existing screens.
• Created new ones as part of the enhancement did relevant coding to take care of the functionality.

Worked on the java packages for the proper executions of jobs.

Roles and responsibilities:

• Automated manual efforts of 750 man hours which yields cost savings of $20,000 USD (Year on Year).
• Migrated to a hybrid variety of Hard disks for Database, enhancing performance (response time from 15ms to 8ms) by ~46% and cost savings up to $24,000 USD per year.
• Recovered 1.6 TB of space from the database eliminating the need of server space for the entire year contributing to cost savings of $10905 USD.
• Optimization of the database parameters to avoid requirement of additional space for the DB archival logs adding to the cost saving of $2045 USD.
• Review of the FSD and impact analysis for the system enhancements.
• Drafting and Review of OLAs and SLAs with other Interface systems.
• Providing Training to new resources to cope up with the day to day business requirements.
• Assist with Disaster Recovery planning, review and execution.
• Analyze the monthly Incident trend and provide action plans on the minimizing the gaps wherever necessary to reduce the incidents, which are shared with the higher management directly.
• Screening of Sanctions and Monitoring AML.
• Collateral management and commodity risk monitoring.
• Fixing Database issues in reference to application.
• Provide short term fixes on programs when handling incidents.

Roles and responsibilities:

• Assist with Disaster Recovery planning, review and execution.
• Responsible for providing resolution to production incidents and answering user queries users within SLA (and possible on-call support).
• Perform testing for the fixes provided by the vendor(Temenos).
• Work closely and engage other interface support teams as required to quickly resume services.
• Ensure incident details are logged correctly after resolving incidents, and provide input for further follow up in problem management process.
• Ensure proper handover of any outstanding incident details to other global production support teams for continuous support of the incident.
• Ensure proper (minimal IT jargon) and timely updates are provided to application users for critical and non-critical issues.
• Ensure prompt escalation of major incidents to right parties.
• Ensure daily/weekly/monthly reporting on incidents / problem / CRs are done on-time.
• Assist on the infra related activities on Source control issues and change related activities.