• Managing operations and data analytic deliveries to clients. Managing multiple teams in operations across multiple registries.
• Vast experience in Incident and Problem Management with manage services tool like Service Desk, JIRA and HPSD.
• Acting as Consultant and Scrum Master. Responsible for designing the ETL Strategy & operation road map of the Project. Driving BI initiatives across streams leveraging ETL mechanism.
• Accountable for E2E Project Management and ETL production support which includes Practice/Provider On-boarding to In life Maintenance and mapping refinements.
• Accountable for improving data quality and data yield of US health care providers and patient data by statistical analysis to detect anomalies and contradictions using various statistical methods and applications to ensure validity, accuracy and consistency of patient data across providers and practices.
• Interacting with business users like registry, practice or providers, EMR/EHR Vendor for business requirement gathering and deliverable.

• Working as a technical lead for the production support team, regularizing the project to bring up to the quality standards and performing regular quality audits for the teams.
• Working in the QA Production Support Team and handling various applications web based as well as java based.
• Coordinating with clients and working on opportunities for automations.
• Provided several automation ideas that would provide value add and monetary benefits to clients.
• Worked on the designing and testing of the automated script and successfully completed and presented the automation tool to clients.
• Continuously striving to provide different value adds to the clients and to the project.
• Leading a team of 10 people from different applications/projects.
• Managing and creating weekly and monthly reports, shift rosters for all the different teams.

• Handling team of 22 people across various applications in claim domain.
• Responsible for conducting initial trainings for new joiners and place them in to different application.
• Responsible for mentoring new joiners, conducting one-o-one and providing feedback of their performance.
• Responsible for TAT, SLA management, cross training plans, people issues, leave and buffer management for entire engagement.
• Responsible for knowledge management activities, identifying new opportunities for providing value adds to clients.
• Responsible for trend analysis, optimization, L3 to L2 and L2 to L1 transitions.
• Initiation of SR (Service Request or Enhancements), analysis, creation and documentations.
• Part of system enhancement/release team which closely monitors the system defect and run defect patches.
• Identify post enhancement system defect; coordinate with business team and coding team to get it resolved or ETA for defect.
• Sensitizes the team about various release related changes in the system and how to handle them.
• Publishing Trend analysis report every month
• Publishing and maintaining SLA/TAT report

Responsible for Timely Review and submission of Service Performance reports and when required, develop and implement action plans to resolve issues causing SLA breaches.

• Worked as first line analyst as a part of consultancy and systems integration team.
• Responsible for logging change request in system and assigning it to appropriate technical team.
• Generating various reports, attending CAB (Change Advisory Board) meeting.