Sheikh A.

E2E Environment Manager/Project Manager/SCRUM Master/Service Delivery Manager/Transition Manager/ Information Technology (IT) Consultant

Mississauga , Canada

Experience: 20 Years

Sheikh

Mississauga , Canada

E2E Environment Manager/Project Manager/SCRUM Master/Service Delivery Manager/Transition Manager/ Information Technology (IT) Consultant

144000 USD / Year

Immediate: Available

20 Years

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About Me

20+ years of rich IT experience in complete Software Development Life Cycle (SDLC) with experience in various phases like Due Diligence, Requirements gathering, Analysis, System Design, Development and Testing and Production Deployment Worked in mult...

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Executives

Project Managers

Managers

Program Managers

Solutions Manager

Portfolio Projects

Description

Environment maintenance and support management for Flexcube instances globally
Prepare build and deployment for Flexcube across all the Flexcube applications
Change and Release Management - Maintain release tracker / Maintain change schedule
Day to Day management and administration of the Environment maintenance and support, SCM version control and deployment tools. Including writing scripts to support the tools functionality
Helping to manage multiple testing streams and ensuring that required code changes are applied to the correct code baselines & Oracle databases
Producing baseline comparison reports using comparison tools
Managing code changes, tracking, testing, sign off and approvals for test and Production changes
Enterprise Environment maintenance and support management
Keeping accurate records of changes made to both the code and the testing environments
Working with the partner teams to set up, secure and maintain the Oracle databases, appropriate to the SCM role
Produce and maintain clear, concise documentation for the SCM area and the wider groups
Build and establish relationships with stakeholders, chair and minute, planning meetings
Work closely with other SCM team members to ensure appropriate cover is provided during the working day and where required be prepared on occasion to work out of hours and weekends to support upgrades or new releases to the applications
Take responsibility for interfacing with different technical teams and stakeholders to prepare, deliver and drive release planning activities, ensuring that any risks are escalated appropriately
Tools integration – Version Control, CI, Unit testing and Code analysis
Leverage current tools to automate Manual tasks
Automation of L1 activities on a need basis
Institute a single tools support and Release Management function
Adoption of open source technologies/tools
Agile Coach - Implement Agile methodology across the projects and coach the newly formed Agile teams
Risk Management – Performed risk analysis and plan for mitigation to resolve the identified risks
Stake holder Management – Schedule and meet different stake holders on a frequent basis to identify the business needs and prioritize for delivery
Automation – Identify areas of manual tasks which consumes human effort/time and human errors
Proactive delivery – Identified stability and performance improvement areas and worked towards solution
Innovation – Identify areas where proactive and innovative ideas which on implementation reduce the number of repetitive production issues and saves processing time on the long running jobs
Waste Elimination – Identify and decommission the environments which are redundant and doesn’t add any business value
Re-Engineering – Identify the applications which are developed in old technology and propose to re-engineer in the latest technology
Business Process Management System Design - Get involved in the meetings with client to understand their business process, map it to the system and recommend improvement in the process

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Description

Service Delivery - Delivered development, maintenance and production support services
Incident Management – Managed the production support issue resolution and deliver RCA
Change Management – Managed the complete life cycle of changes to resolve an issue or enhancement or Maintenance
Release Management – Register and provide end to end support for the scheduled and unscheduled releases
Agile Coach - Implement Agile methodology across the projects and coach the newly formed Agile teams
SCRUM Master - Facilitated the SCRUM teams without any Impediments and handled all the Ceremonies
Helped product owner in creating the EPIC and user stories and in product backlog refinement
Risk Management – Performed risk analysis and plan for mitigation to resolve the identified risks
Stake holder Management – Schedule and meet different stake holders on a frequent basis to identify the business needs and prioritize for delivery
Automation – Identify areas of manual tasks which consumes human effort/time and human errors
Proactive delivery – Identified stability and performance improvement areas and worked towards solution
Innovation – Identify areas where proactive and innovative ideas which on implementation reduce the number of repetitive production issues and saves processing time on the long running jobs
Waste Elimination – Identify and decommission jobs which are redundant and also eliminate the unnecessary reports which doesn’t add any business value
Re-Engineering – Identify the applications which are developed in old technology and propose to re-engineer in the latest technology
Worked with audit teams to ensure process adherence and compliance across the teams
Business Process Management System Design - Get involved in the meetings with client to understand their business process, map it to the system and recommend improvement in the process

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Description

Analyzed and performed feasibility study for the transition of the products developed by the clients
Designed the hiring model and hired the client SMEs to the team
Identified and gathered all the resources required for the transition
Planned for the transition and scheduled the knowledge sharing sessions from SMEs to the incumbent team
Effectively handled the challenges raised during the transition due to the rebadged resources
Created the transition plan and tracked the successful completion of the knowledge transfer sessions
Introduced new approach in tracking and resolving the issues and enhancement requests
Designed new process and suggested tools to improve the effectiveness of the application support and maintenance
Guided the team in resolving the issues effectively without any escalations
Handled Changes/Releases and managed Incidents/Problems as part of ITIL Service Delivery
SCRUM Master - Facilitated the SCRUM teams without any Impediments and handled all the Ceremonies
Implemented KANBAN methodology in delivering the high priority and customer critical issues
Involved in design and SRS documentation for the enhancement and development projects
Migrated from Waterfall to Agile methodology for the product enhancement and development
Coached the team in Agile methodology and managed SCRUM teams as a SCRUM Master
Facilitated the team and conducted the SCRUM ceremonies and resolved the impediments came across
Introduced project management tools for tracking the milestones and deliverables and costing
Developed new reporting tools to provide the status to the management and governance team
Identified risks and created mitigation plan to resolve the risks
Lead Change and Release Management activities
Managed and groomed the team and created skill improvement plan for the team to improve the skills of the team on a regular basis
Introduced proactive and effective ideas for the optimization of the team and its utilization

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Description

Studied the applications, systems and the environments and created feasibility report for transition
Identified the transition topics and the areas which needed enhancements
Engaged the SMEs and the new incumbent team distributed across geographies and time zones
Created transition plan, scheduled and tracked all the knowledge transfer sessions for completion
Suggested improvement areas and process optimization during transition which has been materialized during steady state
Successfully achieved steady state as per the plan without any major issues
Implemented tools for Incident and problem tracking
Introduced KANBAN methodology for delivering the high priority and customer critical issues
Formed Agile SCRUM teams and coached the new teams to deliver the application changes in iteration
Engaged different stakeholders to brainstorm the ideas for application performance improvements

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Description

Planning and Scheduling - Due Diligence and Vendor to Vendor Project Transition
Managed and completed Knowledge Transfer and Project Transition involving teams in different geographies and working in different time zones
Implemented ASSET Methodology for the Transition and created artifacts for the transition teams
Created Transition plan and scheduled using Microsoft Project and tracked on a daily basis to ensure the successful completion of the transition
Transitioned Production support (L2/L3) and Maintenance activities
Transitioned Change Management, Release, Problem and Incident Management activities
Played steady state Service Delivery Manager for Development, QA and Production Support projects
Coached the team for Agile and facilitated all the SCRUM ceremonies
Delivered projects using Agile Methodology in the capacity of a SCRUM Master
Team optimization – Identified areas of improvement and skill development of the teams and cross training
Owned the project status and governance reporting to the senior management and other stakeholders

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Description

Gathered user requirements, analyzed and designed software solutions based on the requirements
Collaborated with end users, stakeholders and partners to identify needs, goals, and business models
Worked with Business to gather requirements and understand pain points to provide solution to difficult business requests backed up with data
Provided Adhoc reports to the Business team helping them in making critical decisions
Developed complex SQL queries to solve many critical requirements by analyzing the financial data
Managed the development and supported team distributed across different geographies
Handled role segregation and worked on Application Support and Maintenance projects (L2/L3)
Involved in design, development and testing stages
Identified risks and worked on mitigation plan to resolve the risks
Implemented HOTS Transition, ABP processing and Skill Index Mapping
Transitioned enhancements and iterative releases using ASSET Methodology and HOTS process
Eliminated Waste through Lean/ALT ASM methodologies; Participated in SLA revision
Handled Changes/Releases and managed Incidents/Problems as part of ITIL Service Delivery
Resource Optimization and Horizontalization of the applications for effective delivery
Handled Onsite/Offshore coordination and bridged the teams across the geographies and eliminated gaps
Managed and groomed the team by identifying the knowledge and skills gaps
Implemented Agile methodology for the support team
Deliver the development project using Agile methodology as a SCRUM Master/Project Manager for the team comprises of both onshore and offshore
SCRUM Master - Facilitated the SCRUM teams without any Impediments and handled all the Ceremonies
Participated in Change and Release Management activities

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Description

Managed and delivered the L3 support and Maintenance services in the client location
Schedule frequent business meet to discuss and prioritize the identified issues and plan for release
Discussed with the business and end users to identify the areas of improvement and designed solutions
Proactively identified the repetitive failures and provided permanent fix to resolve them
Optimized the long running jobs by performance tuning the SQL queries
Lead the maintenance projects and deliver without any delays or post production defects
Introduced new process for successful delivery and post deployment support
Effective Onsite/Offshore coordination to collaborate the teams and deliver by teamwork
Ensure continuous Knowledge Transfer and Transition to the team to build the team competency
Work Planning and allocation – Prioritize, Estimate and Assign issues to the technical team
Management Reporting and Business Process Management System Design - Get involved in the meetings with client to understand their business process, map to the system and recommend process improvement