· Sold ICVerify credit card processing software to the public, resellers, and integrators.

· Prospecting: Developed leads, made sales call presentations, negotiated, and closed deals.

· Customer Support: Serviced existing accounts, built positive customer relationships, and documented account reconciliations for new business. Met sales revenue and business retention targets.

· Auditing Business: Ensured departmental accounting information was reported accurately and communicated accounting matters with management and other business units.

· Participated and assisted in projects as assigned by management.

Client: Honey Baked Ham bought 1300 licenses of our Web Authorize software, which is designed for Commerce Service Providers (CSPs) and Internet Service Providers (ISPs) that host e-commerce sites on behalf of their merchants and wanted to roll out to their entire 400 stores nation in 4 months. For three days, I trained 323 store managers, the CFO, accounting, and IT at HBC's Corp HQ in Cincinnati. First Data' state's developers (who worked in Java) to integrate it into HBC's mainframe

· Managed the new Avaya Telephony Installation.

· Responsible for the design and implementation of VoIP technologies, Avaya S series, S88XX, media servers, G series Gateways, Modular and Unified Messaging, call detail recording, Integrated Management Suite (IMS), Avaya Site Administration (ASA), and vendor management.

· Read, understood, logged and tracked changes to all project drawings, specifications and documents' documents'

· Oversaw new product, provider, or market launch. These responsibilities included but were not limited to resource planning based on Customer Sales and Installation forecast, procurement of appropriate tools, test equipment, and market.

· Was responsible for managing broad VoIP implementation with Avaya & Seibel.

· Experienced with developing Data Center Operations to meet CMMI L3 certification requirements.

· Was accountable for managing Data Center Operations similar in size and scope to that of the TOR, for including, at a minimum, the following data center operations activities.

· Experienced managing significant server consolidation efforts.

· Was responsible for Batch job scheduling in mainframe and distributed (i.e., Windows and Unix) operating system environment.

· Assisted Director and Field Engineering with financial oversight of the Field Engineering program. Responsibilities include but were not limited to Budgeting and Forecasting, P&L support, management of Capital and Operational Expenditures to include Customer Premise Equipment (CPE), Collocation Spares Equipment, Truck rolls, and Test Equipment.

· Responsible for development engineering management and technical direction for network communications systems.

· Performed assessments, remediation, implementation, and integration of end-to-end solutions.

· Provided identity and access management solutions for vendor products such as Oracle, Sun, IBM, CA, Novell, etc.; integration of identity management systems.

· Assessed requirements and created plans for successful conversion & integration of client's products & services.

· Assembled project teams assign individual responsibilities, develops project schedules, and determines and acquires resources needed; worked directly with principal business, technical/engineering & operations staff, as well as 3rd party service providers.

· Liaison with sales and transactions on service match platform performance/mapping; supported and managed upgrades/enhancements to service match and web portal platforms.

· Was responsible for the writing and managing Scope, Requirements, Risk and Issues, Change Control, Stakeholder Expectations, Project Reporting, Budgets, Resource allocation, schedule development.

· Created a new user-friendly search engine by subcategory SKUs to help customers find the product quickly.

· Invited to the project team by the Director of Development after hearing of my help on the new Avaya IP Telephony installation CISCO- routers and switches, VoIP (I'm currently on-site Tech support and the user trainer.)

· Re-evaluated business of 156 customers that produced $374K/year eliminated inadequate margin and increased revenues 800% to $2.8 million in one year.

· Managed Eagle Test System to rollout new automated test equipment.

· Worked with development and engineering to have Newark supply a multi-meter.

· Assisted in the design of the new system.

· Worked with the primary buyer and the contract team to ensure that the business would last for at least two years.

· Initial orders grew from $132K (first 3-months) to $900K/quarter. After product rollout, renegotiated a for 5-year Contract making Newark the leading supplier.

· Project Manager that leads Customer Care project initiatives to analyze customer's networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.

· Supported AT&T Mobility projects to upgrade from T-1 to Ethernet.

· Budget was between $3 – 10 million.

· Managed global teams (offshore/onshore.)

· Qualifying and contracting subcontractors.

· Prior experience with Salesforce applications implementations (not CRM.)

· Prior experience in developing Mobile applications and app deployment.

· Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation.

· Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET' sINET's. This would include FSA, Digital Rings, Analog Rings, and Interconnects.

· Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.

· Material management included tracking, shortage escalation, and field requisition submission.

· Develops an overall safety plan.

· Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation.

· Coordinated material delivery.

· General understanding of construction principles and practices.

· Managed subcontractors and client vendors on construction.

· Overseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;

· Developed and provided project Statements of Work, including input from Clients Delivery organizations.

· Planned, scheduled, and coordinated the activities of multiple project contributors during delivering the products and services. Chair or attend customer meetings.

· Planned, scheduled, and coordinated the activities of multiple project contributors while delivering the products and services.

· Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors.

· Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.

· Manage turnkey design build and plan & spec. projects from estimate to project closeout.

· Used management tools such as Microsoft Project to communicate project schedules and activities.

· Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE, and WiMAX traffic.

· Assessed and controlled charges to the agreed site design.

· Ensured only customer as approved materials are installed on the project.

· Managed the deployment, install, integrate, and migrate the existing copper backhaul network to a new microwave network supporting 3G and 4G technology.

· Developed market-specific designs, project plans, dependencies, and essential process/documentation, MOPs, staffing requirements/plans.

· Was responsible for core architecture, implementation, support, and special projects associated with a Data Center cloud.

· Managed multiple vendors for installation of voice and data cabling for the deployment to support Wi-Fi deployment project

· Provided senior-level engineering support if there are issues that the Tier 1 and 2 support staff encounter complex issues

· Worked closely with Cloud architecture teams to leverage corporate assets.

· Enterprise-level experience with CMS and CRM.

· Agreed Civil Works guidelines and schedules are followed and enforced.

· Attended coordination and progress meetings.

· Site activities and assured that all disciplines directly involved in the project were in phase with the project goals and objectives.

· Drove scheduled activities and troubleshot results.

· Ensured that Service Providers and vendors/suppliers meet all the technical specifications concerning client and customer specifications.

· Ensured craft quality of the installations done by the Service Providers is within the Contract, client standards, and Customer expectations.

· Ensured all clients, Federal, Local, and customer safety guidelines and construction procedures were enforced during the entire Civil Works phase of the project.

· Provided technical assistance to the Service Providers and any other suppliers that provide services associated with the Civil Works activities.

· Rejected wrong deliveries of material to the site.

· Reported bad performance and quality on-site.

· Was responsible for the proper interpretation and compliance of the civil design plans.

· Supervised, coordinated, and monitored works with the Service Providers and other disciplines that have an interface with the Civil Works part of the project.

· Team leadership focused on quality and results.

· Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors.

· Wrote claims, order, and return materials.

· Maintained and updated construction-specific areas of Site Handler, including but not limited to, the following:

· SOW and preconstruction documents (NTP, SOW, RFDS, safety guidance, QA standards, etc.).

· NTP receipt verification.

· RFDS submission review and changes.

· Civil acceptance documents, submission receipt, review, and approval.

· Civil progress PFA verification (daily).

· Closed out document review and acceptance sign off.

Ensured project manager development and continued successful performance.

· Managed application development and business to determine service requirements and service levels

· Developed project management practices.

· Managed integration of all elements of technology rollout, such as hardware, software, network, and applications.

· Responsible for development engineering management and technical direction for network communications systems.

· Manage subcontractors and client vendors on construction

· Responsible for IT financial planning and budgeting

· Managed geographically distributed teams, offshore development teams, and third-party vendors (for example, software vendors, hardware vendors, photo vendors, content providers.)

· Managed multiple medium complexities or led a large highly complex Global eCommerce project

· Provided and supported the implementation of business solutions.

· Modeled compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

· Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation

· General understanding of construction principles and practices

· Facilitated of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews, and sprint retrospectives

· Maintained the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts

• Identified and helped remove impediments to the success of the Sprint.
• Identified and communicated potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.

· Demonstrated up-to-date expertise in Project Management and applies this to the development, execution, and improvement of action plans.

Project Managed external partners in the execution of tasks that include the vendor selection process (RFP, RFQ) required for the implementations of a Fiber Optic Access Initiative (FAI) project.

· Managed project team members and vendors.

· Manager for the Salesforce Center of Excellence.

· Provided technical abilities, in web technologies; Mobile and Salesforce focused initiatives.

· Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.

· Developed an overall safety plan.

· Managed multiple vendors for the installation of voice and data cabling for the deployment to support the Wi-Fi deployment project.

· General understanding of construction principles and practices.

· Developed, maintained, and distributed standard project management deliverables for the successful launch of FAI equipment. Total Access-5000, TA-3000, OPTI-6100, Flash Wave-4100 systems.

· Project responsibilities included: planning, scheduling, a resolution to issues encountered throughout the lifecycle of the FAI project by maintaining an action log, meeting minutes, risks assessment, and contingency plans.

· Enterprise-level experience with CMS and CRM.

· Project managed the budget associated with this project, ongoing releases through internal processes as necessary.

· Managed subcontractors and client vendors on construction.

· Full Life Cycle Software Application Development Support included: Configuration Management, Commercial off The-Shelf (COTS) Integration, and Software Consulting and Planning Assessment.

· Experienced managing Data Center Operations similar in size and scope to that of the TOR, to include, at a minimum, the following data center operations activities.

· Evaluated technologies, current and proposed frameworks, architectures, and standards (such as SAML, OAuth, and OpenID).

· Responsible for the installation of voice and data network infrastructure to support Wi-Fi deployment installation.

· Facilitated of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews, and sprint retrospectives

· Maintained the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts, and burn down charts.

• Identified and helped remove impediments to the success of the Sprint.
• Identified and communicated potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.

· Implemented and analyzed solutions, architectures, and standards (such as SAML, OAuth, and OpenID).

· Conducted IT Project risk reviews and independent verification and validation.

· Managed global teams (offshore/onshore).

· Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors.

· Managed the deployment, install, integrate, and migrate the existing copper backhaul network to a new microwave network supporting 3G and 4G technology.

· Contributed to the design of network architecture (WAN, LAN, and related services).

· Researched recommended and contributed to socializing technology plans and standards.

· Developed market-specific designs, project plans, dependencies, and essential process/documentation, MOPs, staffing requirements/plans.

· Maintained broad-based technical and solutions knowledge in key data center infrastructure optimization and solution areas:

· Cloud strategy.

· Data Center strategy, capacity, migration/consolidation, transformation.

· Platform Optimization: virtualization (VMware, MSFT, Xen, etc.); OS: Windows/Linux

· Data Management included: storage optimization, consolidation, data protection.

· Data Center Facilities Efficiency included: design/layout, power, and cooling, energy efficiency, operations best practices.

· Services Management: ITIL v3 processes, best practices; virtualization/cloud transformation.