Production support services

Management Domain:

· Experience in Critical Incidents Management and Service Requests

· Provide resolution, work around and follow-up details to the problem management team

· Consult, work with, and service client base to make recommendations on business and process improvement and serve as a business advisor to client

· Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC operations

· Collaborate within the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs

· Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes

· Experienced in Team building and mentoring by enhancing every member’s growth

· Experience in documentation of SOP’s as per process with accuracy.

Technical Domain:

· Experience in creating Jobs and define Job properties via UC4 calendars, schedules, dependency and orchestrate workflows

· Experience in Atomics’ Job Request Management solution, a tool which accelerates the agile delivery of automated services.

· Experienced in Installing and configuring Automation Engine, CP’s and WP’s, Utilities, Service Manager, DB agents.

· Worked on Informatica power center and ETL designs and development of Data warehouse.

· Management of file transfers via putty and WINSCP.

· Experience in developing web applications for Software Defined Networking Harness using HTML5, XHTML, CSS, JavaScript

Worked on the project of Retail Data Analysis where large amount of data logs has been generated. I worked on those datasets by analysis the requirements of the retails fields. On their analysis, I dealt with all the tools that have been used in Hadoop technology like Hive, Pig, Map Reduce, Sqoop, and Oozie.