Management Domain:

·         Experience in Critical Incidents Management and Service Requests

·         Provide resolution, work around and follow-up details to the problem management team

·         Consult, work with, and service client base to make recommendations on business and process improvement and serve as a business advisor to client

·         Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC operations

·         Collaborate within the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs

·         Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes

·         Experienced in Team building and mentoring by enhancing every member’s growth

·         Experience in documentation of SOP’s as per process with accuracy.

Technical Domain:

·         Experience in creating Jobs and define Job properties via UC4 calendars, schedules, dependency and orchestrate workflows

·         Experience in Atomics’ Job Request Management solution, a tool which accelerates the agile delivery of automated services.

·         Experienced in Installing and configuring Automation Engine, CP’s and WP’s, Utilities, Service Manager, DB agents.

·         Worked on Informatica power center and ETL designs and development of Data warehouse.

·         Management of file transfers via putty and WINSCP.

·         Experience in developing web applications for Software Defined Networking Harness using HTML5, XHTML, CSS, JavaScript

Production support services