Shikha M.

Shikha M.

Critical Incident Management, Job scheduling and Linux

Noida , India

Experience: 3 Years

Shikha

Noida , India

Critical Incident Management, Job scheduling and Linux

25028.5 USD / Year

  • Immediate: Available

3 Years

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About Me

Senior Analyst working as a Crirtical Incident Manager with Batch job scheduling and Linux 

Certfifcation :

ITIL Foundation 

ITIL Intermediate Lifecycle Service Operation

Automic UC4 by CA Technologies 

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Portfolio Projects

LGIM-- Legal general investment management

Company

LGIM-- Legal general investment management

Role

Analysts (Non programmer role)

Description

Management Domain:

 

·         Experience in Critical Incidents Management and Service Requests

·         Provide resolution, work around and follow-up details to the problem management team

·         Consult, work with, and service client base to make recommendations on business and process improvement and serve as a business advisor to client

·         Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC operations

·         Collaborate within the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs

·         Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes

·         Experienced in Team building and mentoring by enhancing every member’s growth

·         Experience in documentation of SOP’s as per process with accuracy.

 

 

Technical Domain:

                                                              

·         Experience in creating Jobs and define Job properties via UC4 calendars, schedules, dependency and orchestrate workflows

·         Experience in Atomics’ Job Request Management solution, a tool which accelerates the agile delivery of automated services.

·         Experienced in Installing and configuring Automation Engine, CP’s and WP’s, Utilities, Service Manager, DB agents.

·         Worked on Informatica power center and ETL designs and development of Data warehouse.

·         Management of file transfers via putty and WINSCP.

·         Experience in developing web applications for Software Defined Networking Harness using HTML5, XHTML, CSS, JavaScript

 

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Skills

WorkFlow

TIA

Company

TIA

Role

Analysts (Non programmer role)

Description

Production support services 

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Skills

WorkFlow

Tools

Control M