Managed conversiona/intergration of new RDC merchant systeem. Successfully completed RDC merchant system (FIS) DirectLink merchant system. ongoing responsibliteis included the coordinnation of installation and traning on system and assiisting with customer service inquires/issues. Continued to work with vender (FIS) on an ongoing basis on future upgrades/enhancements, including projects management and end-user acceptance testing.

Act as central point of contact (CPOC) between Executive Branch Operations Management team and IT leadership team. Work directly with Chief Technology Officer, project managers on special projects within the Enterprise Risk Management team.

• Managed the conversion and implementation of a new merchant Remote Deposit Capture system, ongoing responsibilities

included the coordination of installation and training on system (remotely or onsite) assisted with merchant inquiries and issues.

• Rewrote 5 year old RDC policy, including revising outdated policies and procedures to ensure compliance with all applicable state and federal banking regulations in the context of their responsibilities and with department goals and objectives.
• Coordinated with vender (FIS) on an ongoing basis on future upgrades/enhancements, including PM end-user acceptance testing.
• Responsible for information gathering, creating and documenting business requirements and functional requirements documents for Teller Branch Capture and Remote Deposit Capture merchants were in FDIC regulatory compliance.
• Assisted in rollout of (FIS) Content Manager “FCM” Implementation system and branch scanners for 120 branch Locations

IBERIABANK & Sabadell United Bank – Bank Operations Administration & Treasury Management Operations – Birmingham, AL

• Act as a primary liaison for IBERIABANK and Sabadell United Bank throughout the conversion and acquisition for bank operations administration and treasury management operations during this $28.3 billion conversion and acquisition project.
• Worked closely and coordinated with executive officers, senior managers and IT Leadership teams with focus on analyzing business processes, eliciting and documenting requirements for Items Processing, Commercial Cash Vault, Lockbox and Deposit Operations, RDC, ACH, ATM/Debit card services, VISA/network credit cards distribution, and online banking products/services.
• Provided production/technical knowledge in, addition to innovation insight, in order to arrive at best-possible execution decision.

Perform through GAP analysis, data mapping, vendor relations, UAT live support for treasury management products and services

Wausau Financial System & Commerce Bank N.A. - Transaction Services Department – Kansas City, MO

• Acted as a single point of contact (SPOC) between Wausau Financial, Commerce Bank and Source-HOV for the direction, oversight,

reporting of activities throughout the migrations/implementation of the image lockbox process (retail and wholesale) at CB.

• Collaborated with management within operations, various lines of business within the institutional clients, technology teams to

define functional requirements, analyze data, develop testing strategy, and manage testing.

• Successfully worked directly with key executive officers, front-line managers, and IT leadership team to improve service, ensured lockbox processing operated effectively and efficiently in compliance with business requirements, bank policies and procedures, state and federal regulations in the Wausau Financial System Remittance Process Business Unit. [900+ boxes]

Operations & Technology Department, UMB Bank – Kansas City, MO

• Provided an overview of the strategic business solution architecture for new development and future applications during this four month initiative performed analysis in Kansas City, Denver, and St. Louis operational regional processing centers.

• Evaluate current core banking system and payment applications for Image lockbox processing (wholesale and retail) and Image check processing day 1&2 operations with bank of business products to determined competitive requirements based on industry trends as well as compatible UMB-related needs.
• Provided recommended solution to grow business, be competitive with high end processing systems & technologies.

Infrastructure Technology & Service Department – East Stroudsburg, PA

• Provided first level support for networking and application issues, and escalate complex problems to the appropriate groups or staff. Assisted with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment/software.
• Coordinate’s systems implementation, testing and training that became necessary as a result of conclusions reached in project-related activities of systems implementation or policy management change.
• Provided hands on approach with PC hardware and software deployment, helpdesk & desktop support, storage area network, data center operations and productions control and change & problem management

• Successfully monitored and analyzed user testing requirements, procedures and problems to automate processing to improve existing computer systems. Monitored EOD settlement operations and on-call support of overnight operations on a rotating basis.

Transaction Services Management & Check Processing Operations – South Plainfield, NJ

Managed, organized, directed and provide day-to-day leadership for retail and commercial bank operations of the department, responsible for ensuring all service activities were conducted in a proactive, professional and knowledgeable manner and that all support services were being delivered effectively, efficiently and were of high-quality according customer’s service level agreement.

• Managed fast-paced production-based working environment with high volume in remittance processing, check processing and in-clearing settlements with 4 direct/120 transaction processing associates with B.A. across 2 locations (NJ, LI) in performing specific production or accounting duties and functions.

• Responsible for the leadership, guidance and direction of the transaction service teams, with 350+ extended day branches, which included: deposit and check processing functions, settlement exchange, lockbox, and electronic banking services (ACH and Wire Transfers), accounts reconciliations, ATM/Debit Card services, in-house couriers, centralized mail room.
• Conceived, developed and implemented in-house business analysts to ensure image quality assurance and customer service support for 295 + branches were exceeding client’s expectations for service level agreements.
• Led and drove initiative to consolidate and centralize regional proof sites that contributed to expense reductions by 82%.

Ensured the leadership team was focused on financial management and production efficiency, risk and people management, excellent customer service and the effective deployment of technology.

Deposit Operations Services & Check Processing Operations – Staten Island, NY

Managed the oversight and coordination of day-to-day operational needs of the department, responsible for ensuring all service activities were conducted in a proactive, professional and knowledgeable manner and that all support services were being delivered effectively, efficiently and were of high-quality.

• Managed fast-paced production-based work environment with high volume in remittance processing, check processing and in-clearing settlements with 2 direct/65 transaction processing associates in performing specific production duties and functions.

• Oversight of check processing activities, deposit operations, settlement exchange, lockbox operations, electronic banking services (ACH/EFT and Wire Transfers), ATM & credit cards services, daily reconciliations, in-house couriers, centralized mail room.
• Created, managed and analyzed performance data and other system generated information.
• Analyzed, created, and implemented processes and procedures to continuously improve the quality, efficiency, and customer services to exceed customer expectations.
• Ensured consistent operational efficiency and quality standards were maintained, processing deadlines were met and processing changes were implemented timely.
• Ensured that all employee and bank guidelines, policies, and procedures were followed as they relate to operations, internal audit and security, and general management practices.