Phoenix 1.0 involved building a common interface for service team of both brands (Videocon D2H & Dish Tv).
Videocon’s CRM uses Oracle while Dish CRM is based on SQL.
So merging of both system involves interaction with Oracle & SQL both.
Following are the functional features
• Used based dashboard, if in case Service center work for both brands then system displays widgets for both brand else brand specific widgets gets displayed.
• Tickets re-routing
• Tickets closure etc.
• Subscriber Activation (Involving Service Center)

This project intended to remove batch processing done to pull & push data across various systems.Present system is divided into WEB CRM & Billing Part, Conax System, Telephony system etc.This project involves the implementation of Biztalk enabling the online integration of all sub system thus removing Batch processing and removing delay in processing.This Application constitute of various subsystem, some of them are mentioned below:
RTM (Real Time Monitoring) application to monitor the progress of message processing at BizTalk level.

• This Application is developed in AngularJS, MVC & Singnal R
• This is essentially a dashboard which presents the current message processing status across various subsystems. This enables
• Reprocessing of Suspended Messages without logging into BizTalk Admin Console.
• Reprocessing of failed messages.
• Start & Stop of receive port without logging into BizTalk Admin Console.
• Start & Stop of Orchestration without logging into BizTalk Admin Console.
• Option to view error messages generated within BizTalk.
• Displays server health (CPU & RAM)
• Displays MSMQ status related to various processes/subsystems
  

This project/Module handles the subscriber activation & Various Offer launched by Dish TV. This Module is directly integrated with DishTvIndia.in wherein it provides offer related configuration details to this public website. It also has a public interface which is exclusively used by various DishTv Dealer & Distributor, they used it to submit subscription request of new customers.

• Involved in User Interaction & Requirement Gathering
• Task allocation to team member, gave technical help to team member wherever required.

This project is a set of multiple modules those can work independently or together as a unit. Primarily developed for RealEstate companies but few of these modules can work across other verticals too. It manages
• Presales activity [Lead Generation [LMS] – Lead Follow up & Conversion]
• Construction activity [purchase & Inventory and Construction]
• Sales [REMS And Lease & Maintenance]
• Collection
• Accounts

• Involved in client requirement gathering
• Task allocation to team member, gave technical help to team member wherever required.
• Created Interest & Commission Generation engine
• Designed Application framework for Presales & Construction

Module Name: LMS
This module runs on top of “Pre Sales” module. This module helps in tracking marketing expense, ROI (Return of investment), Publisher (Ad Source) Performance etc.
• Facilitate direct creation of lead from query submitted from web, Emailer, SMS & call server (Centralized number used for call forwarding to multiple operators/agents).
• Track campaign performance against the leads allocated to them VS expense on lead

Module Name: PreSales
This module deals with pre sales cycle starting from lead Follow up to lead conversion.
• User can manage sales campaigns and can assign team. User can define various interaction stages for each campaign. Stages can be caller, Qualifier, Negotiator etc.
• Can keep track of interaction done with customer
• Can define various dispositions
• Can transfer lead b/w team member
• Can also create question to be asked for feedback for a particular campaign
• User can also fix/attach informational content with campaign which later can be used by telle caller while interacting with client.
• Integrated with Dialer - It can handle incoming & outgoing call, call can be recorder, real time call snooping for quality purpose
• Bulk EMAIL & SMS
• Lead can be created manually or can be uploaded through excel

Module Name: REMS

This module handles all the stages of flat booking to possession of flat.
The Project short description is here:
• Flat booking/Sale
• Payment plan (Construction/ Down payment) for installment
• Auto Due Generation
• Receipts (Multi payment mode receipts)/ Credit Note/ Debit Notes
• Auto interest calculation (Simple & Compounding)
• Change in Area/Rate & Transfers
• Credit Interest
• Assured Return
• Auto Brokerage calculation
• Notification & Alerts
• Taxes [Service Tax, TDS & VAT]

Module Name: Lease & Maintenance

This module deals with Lease and maintenance of the commercial and residential building as well.
The Project short description is here:
• Details of Flat on Sale/Rent/Lease.
• Keeps track of lease/rent agreement and their termination dates.
• Automated Bill generation for n number of charges (ex: water, power backup, General Maintenance etc)
• User defined billing/billing cycle configuration
• Fixed charges, Slab based Charges, percentage based charges, Meter based charges & charge on charge
• Support taxes on charges
• Receipts (Multi payment mode receipts)/ Credit Note/ Debit Notes
• Interest calculation on late payment

Module Name: Finance & Accounting
It is a window based application. This module handles all the financial transaction occurring in different module.
• It maintains account payable & account receivable.
• Cost Center breakup.
• Handles various taxes like TDS, Service tax, VAT, CST, LST, LADT.
• e-TDS, TDS Certificates
• Bank reconciliation.
• Final account statement like Profit and Loss, Balance sheet, Trial balance

Module Name: POS & Inventory
This module manages complete life cycle of Purchase starting from Purchase Request to MRN (Material Received Note). It also other details like Item Reorder Level, In UOM – Out UOM factors and other details regarding Perishable goods & Non – Perishable goods.
The Project short description is here:
• Quotation/Tender management, Quotation comparison.
• PO Generation & Item Delivery Schedule
• Gate Entry, Gate Pass, Quality & Quantity Check
• MRN, Goods Return Note and Stock write off
• Items Quantity & Rate Revaluation
• Configure Alerts – Delayed PO, Vendor Performance and Item reorder

Module Name: Construction
This module manages various construction related activities starting from Project Planning to Work Order execution.
The Project short description is here:
• User can create Project execution plan manually or it can be uploaded using Microsoft project file.
• Based on the project progress can be seen on Gantt chart
• User can create BOQ/BOM based on various standard like PWD, CPWD, MES or even can create customize/create new standard.
• Work order creation & amendment, Work order can be with material & without material
• Measure daily progress of work order, Manage billing & advances and recoveries.
• Gives Material Projections, Contractor performance per work order basis, give estimation on project landing cost. Using which builder can decide on selling price of flat/unit.

This portal provides the online tutoring facility for students. Student can logon to site at designated time to attend the virtual classes. These tutoring sessions can be textual, visual or both.
The Project short description is here:
• Session scheduling automated or manual. In automated mode session can be uploaded through an excel sheet.
• White board integration (third party tool) to provide facility for virtual classes.
• Chat module, to provide technical support
• Role based accessibility of screens (Permissions of Add, Modify, Delete)

Coding, Task Assignment & Tech support to other team members

This project was developed for a call center managing the operations of hospital. It involves call management, document management for medical cases, patient wise history maintenance.
The Project short description is here:
• Maintenance of various case statuses according to the document’s status.
• Call logging.
• Manage document receipt status.
• Manage doctors’ promised date for receipt of documents.
• Role based accessibility of screens (Permissions of Add, Modify, Delete).
• Reports as per patient wise, doctor wise, department wise, user wise.