ERP Specialist. Coordinating between ERP vendor and IISER for complete automation of university activities like Library management, Accounts, Finance, Fee Management, Student Management, Course Management, Timetable mangement, Leave Managment, HR management

Being a product based work, I am bound legally not share the Project names,Reports, Clients in specific.

In General CEM (Customer Experience Managment). Clients vary in different veritcals from Banks, Airlines, Telecom, Ferries, etc.

Developed a local software to coordinate during surgery with patient details and prior
medical reports. Along with areas to be cautious about.

Providing leadership and management to the business and fully responsible for the day- to-day
running of various departments. Focused on developing programs that deliver efficiencies and
playing a leading role in the mobilization, development and implementation of robust
operational processes
 Develop a vision and operating strategy for India with other company stakeholders
 Act as the central point of contact for all the work undertaken in the delivery center
 Develop local vendor relationships and strategy
 Lead multiple engagements and projects in accordance with the corporate strategy
 Act as the escalation point and decision maker for projects
 Collaborate with managers and remove obstacles to enable project managers to deliver in
full on time and on budget
 Directing various business departments to ensure the smooth running of the company
 Champion efficient project delivery by improving communication and collaboration
across geographically disbursed teams
 Collaborate with HR and India management to drive Company’s vision, culture and values
 Training and leading a large team, providing discipline and performance feedback
 Developing and supporting a cross functional culture of continuous improvement
 Help improve employee satisfaction
 Manage operation costs and budgets to targets
 Improve inter-company support and communications
 Developing positive direct relationships with key business contacts
 Possessing personality, energy & charisma to inspire, lead and develop staff