About Me
* Performance driven, Software design and development, Application Management services professional with 25+ years of continuous and
advancement expertise in the industry
* Account management, Program management, Global Service Delivery Ma...
* Successful track record in managing program activities and assessment and reviews for the top management
* Successfully delivered complex engagements with high quality technical teams
* Technical marketing, presales support, customer support and relationship management to support business growth
* On-site and offshore experience in end-to-end project / program and account
management
* Experience in building and handling large technical teams with strong people management skill Identifying and coordinating technical and functional training
* Delivered effective presentations to corporate senior executives; successfully negotiated agreements – SOW, SLA, User/Customer acceptance criteria and etc.
* Proven a track record in improving efficiencies, reducing costs, and increasing revenues to increase the value over time.
Skills
Web Development
Programming Language
Others
Database
Positions
Portfolio Projects
Company
Delivery Head / COE Head
Role
Project Manager (Team Lead)
Contribute
Managed the delivery of diversified accounts Client coordination and relationship improving Net Promoter Score in various accounts Addressed and resolved client issues and develop business solution
Description
- Monitored work migration and cost optimization
- Maintained client coordination and relationship management by understanding their business
- Involved in steering committee meeting and managed Conflict management & Pre sales support
- Addressed and resolved client issues and develop business solution
- Conducted application landscape analysis for CoE, case studies and knowledge repositories
- Solely responsible for career development of personnel assigned to CoE
- Monitored the performance and retention of resources in the CoE
- Promoted team building and identified and arranged technical and functional training
Skills
Program ManagementTools
Excel sheetsCompany
Oil and Gas Sub Vertical
Role
Mobile Developer
Contribute
Demonstrated strategic direction for the sub vertical. Handled all account management and delivery management for all Oil & Gas accounts Responsible for client co-ordination and relationship
Description
Responsible for client co-ordination and relationship
Successfully initiated the COE for entire CENR vertical
Delivered production planning integrated with contract, economics, drilling schedule etc. for an oil major Chevron
Streamlined various ongoing projects across the globe by variousgroup of the organization and bought under one
engagement
Monitored and controlled the performance and retention of resources in the sub vertical
Organized and implemented technical and functional training
Skills
.NET Core Java EE Oracle Program ManagementTools
Excel sheetsCompany
BFSI Client ODC
Role
Mobile Developer
Contribute
Supervised the overall account /delivery management for ODC of financial service and management organization, Successfully surpassed all SLAs and won incentive from client for the same
Description
Monitored and handled total delivery of production support within SLA
Successfully surpassed all SLAs and won incentive from client for the same
Obtained projects for offshore and successfully moved to offshore
Supported and implemented new technology initiative
Forecasted estimation and scoping for the new project initiative and sales support
Administered resource management, performance and retention
Arranged technical& functional training and expert consultation
Skills
MS Office J2EE Program Management VBATools
Excel sheetsCompany
Online primium and Loss - Insurance (OPAL)
Role
Project Manager (Team Lead)
Contribute
Project management and development of application. Requirement collection, Design, Develop, Test and implementation. Client feed back and improvement. Resource management, performance and retention
Description
OPAL is product for AIG to Analyse the Management Information on preimum and loss for Corporate insurances based on the cliams made by clients, incidents, catroscophy etc...
Show More Show LessSkills
Program Management Visual BasicTools
Excel sheets