About Me
A versatile, high-energy technocrat with the expertise of executing prestigious projects of large magnitude within strict time schedule, targeting senior level assignments in IT Industry. ITIL, Prince2 Certified & Scrum Master with an experience in O...
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• Managing major incidents, joining in P1 issues on the conference calls • Manage day-to-day activities, ensuring the process operates effectively and efficiently with all internal and external stakeh
Description
· Cloud based technology enabling people & data to work better together through higher education.
· Managing major incidents, joining in P1 issues on the conference calls
· Manage day-to-day activities, ensuring the process operates effectively and efficiently with all internal and external stakeholders.
· Assist in defining the major incident & process to which IT Operations and their associated 3rd party service providers.
· Coordinating the efforts of a cross-functional (internal & external) crisis management team for P1 incidents, to ensure service is restored in a timely manner
· Investigate into the Root Cause of problems, identifying the relevant groups to get involved.
· Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records
· Track Problem governance metrics and continuously seek to improve the KPIs (daily/ weekly/ monthly basis)
· Initiating, Coordinating, and enforcing systems, policies, and procedures.
· Responsible for implementing and maintaining organization’s technology infrastructure support
· Vendor management and communications.
· Stake holder management and evaluation.
· Responsible for planning, justification and evaluation.
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• Application Cloud migration management & coordination between Deutsche Bank CIO business groups teams for services/operations as required. • Work closely with members of internal and external teams
Description
· Manage IT Service Management, Budget allocation & managing project expenditures, Business process Improvement, Vendor management Stake Holder Management, Risk & Regulation, and SLA agreement with business.
· Application Cloud migration management & coordination between Deutsche Bank CIO business groups teams for services/operations as required.
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• Supervising IT Infrastructure Management and ensuring compliance with the company’s policies in administration of IT Infrastructure / facilities. • Collaborate with the team members and senior manag
Description
· Managed 24x7 IT infrastructures, Incident, Problem management, Application Monitoring and OOH for the Tesco Stores, DC and Home office in UK, ROI, Korea, Malaysia, Slovakia, Czech, Poland, Turkey and Thailand.
· Monitoring escalations, critical incidents/ Problem issues & preparing root cause analysis for the same and ensuring SLA compliance for all support cases and service provisioning.
· Chairing the incident and problem review meetings & Ensuring post-review of priority 1 incidents
· Managing major incidents, joining in P1 issues on the conference calls whenever required.
· Responding to the Incident Analysts regarding escalation issues in a timely and appropriate manner
· Participants in the Incident Management process when standards and procedures are not being followed
· Efficiently handling a team, responsible for delegating work to the team members, monitoring team performance through timely feedbacks, thereby, ensuring overall team productivity and quality.
· Proactively working with teams and stakeholders in the matrix organization, analysing the support case pattern for providing solution
· Responsible for reviewing the outputs, improvement plans, implementation and creating new process for the internal operation.
· Supervising IT Infrastructure Management and ensuring compliance with the company’s policies in administration of IT Infrastructure / facilities.
· Collaborate with the team members and senior management (Managers, Technical leads, Customers and Partners) to maintain a continuous stream of information regarding the project status, progress across multiple geographies during all phases of service management and delivery.
· Developing and implementing functional policies /procedures for service provisioning and assisting in driving the knowledge management process.
· Interacting with the Stakeholders to facilitate smooth communication to understand and analyse the business requirements to identify appropriate solutions for the Stakeholders.
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