Harjeet A.

Harjeet A.

12 Years of Experience in Software Industry based in Bengaluru / Bangalore

Bangalore , India

Experience: 12 Years

Harjeet

Bangalore , India

12 Years of Experience in Software Industry based in Bengaluru / Bangalore

37200 USD / Year

  • Immediate: Available

12 Years

Now you can Instantly Chat with Harjeet!

About Me

Hi,

I have attached my resume in this email, please do the needful from your end.

- Immediate Joiner
- Location :- Bangalore

  • ITIL, Prince2 Certified & Scrum Master with an experience in Operations, Incident & Pro...

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Portfolio Projects

• Manage IT Service Management, Budget allocation & managing project expenditures, Business process Improvement, Vendor management Stake Holder Management, Risk & Regulation, and SLA agreement with business. • Application Cloud migration management & coo

Company

• Manage IT Service Management, Budget allocation & managing project expenditures, Business process Improvement, Vendor management Stake Holder Management, Risk & Regulation, and SLA agreement with business. • Application Cloud migration management & coo

Role

Project Manager (Team Lead)

Contribute

• Application Cloud migration management & coordination between Deutsche Bank CIO business groups teams for services/operations as required. • Work closely with members of internal and external teams

Description

·         Manage IT Service Management, Budget allocation & managing project expenditures, Business process Improvement, Vendor management Stake Holder Management, Risk & Regulation, and SLA agreement with business.

·         Application Cloud migration management & coordination between Deutsche Bank CIO business groups teams for services/operations as required.

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Skills

Jira Service now

• Cloud based technology enabling people & data to work better together through higher education. • Managing major incidents, joining in P1 issues on the conference calls

• Cloud based technology enabling people & data to work better together through

Company

• Cloud based technology enabling people & data to work better together through higher education. • Managing major incidents, joining in P1 issues on the conference calls

Contribute

• Managing major incidents, joining in P1 issues on the conference calls • Manage day-to-day activities, ensuring the process operates effectively and efficiently with all internal and external stakeh

Description

·         Cloud based technology enabling people & data to work better together through higher education.

·         Managing major incidents, joining in P1 issues on the conference calls

·         Manage day-to-day activities, ensuring the process operates effectively and efficiently with all internal and external stakeholders.

·         Assist in defining the major incident & process to which IT Operations and their associated 3rd party service providers.

·         Coordinating the efforts of a cross-functional (internal & external) crisis management team for P1 incidents, to ensure service is restored in a timely manner

·         Investigate into the Root Cause of problems, identifying the relevant groups to get involved.

·         Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records

·         Track Problem governance metrics and continuously seek to improve the KPIs (daily/ weekly/ monthly basis)

·          Initiating, Coordinating, and enforcing systems, policies, and procedures. 

·         Responsible for implementing and maintaining organization’s technology infrastructure support

·         Vendor management and communications. 

·         Stake holder management and evaluation.

·         Responsible for planning, justification and evaluation.

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• Managed 24x7 IT infrastructures, Incident, Problem management, Application Monitoring and OOH for the Tesco Stores, DC and Home office in UK, ROI, Korea, Malaysia, Slovakia, Czech, Poland, Turkey and Thailand.

https://www.tesco.com

• Managed 24x7 IT infrastructures, Incident, Problem management, Application Mon

Company

• Managed 24x7 IT infrastructures, Incident, Problem management, Application Monitoring and OOH for the Tesco Stores, DC and Home office in UK, ROI, Korea, Malaysia, Slovakia, Czech, Poland, Turkey and Thailand.

Contribute

• Supervising IT Infrastructure Management and ensuring compliance with the company’s policies in administration of IT Infrastructure / facilities. • Collaborate with the team members and senior manag

Description

·         Managed 24x7 IT infrastructures, Incident, Problem management, Application Monitoring and OOH for the Tesco Stores, DC and Home office in UK, ROI, Korea, Malaysia, Slovakia, Czech, Poland, Turkey and Thailand.

·         Monitoring escalations, critical incidents/ Problem issues & preparing root cause analysis for the same and ensuring SLA compliance for all support cases and service provisioning.

·         Chairing the incident and problem review meetings & Ensuring post-review of priority 1 incidents

·         Managing major incidents, joining in P1 issues on the conference calls whenever required.

·         Responding to the Incident Analysts regarding escalation issues in a timely and appropriate manner

·         Participants in the Incident Management process when standards and procedures are not being followed

·         Efficiently handling a team, responsible for delegating work to the team members, monitoring team performance through timely feedbacks, thereby, ensuring overall team productivity and quality.

·         Proactively working with teams and stakeholders in the matrix organization, analysing the support case pattern for providing solution

·         Responsible for reviewing the outputs, improvement plans, implementation and creating new process for the internal operation.

·         Supervising IT Infrastructure Management and ensuring compliance with the company’s policies in administration of IT Infrastructure / facilities.

·         Collaborate with the team members and senior management (Managers, Technical leads, Customers and Partners) to maintain a continuous stream of information regarding the project status, progress across multiple geographies during all phases of service management and delivery.

·         Developing and implementing functional policies /procedures for service provisioning and assisting in driving the knowledge management process.

·         Interacting with the Stakeholders to facilitate smooth communication to understand and analyse the business requirements to identify appropriate solutions for the Stakeholders.

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Skills

Service now

Tools

Jira Ops

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Company

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Description

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Tools

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