This project is developed to provide whenever the customer calls the ADCB or UNB IVR from the registered mobile number, he/she should be dynamically identified by the IVR application and directed to the banks (ADCB or UNB) IVR to which he/she truly belongs. Subsequently, post IVR service when the caller wishes to speak to an agent the call should be routed to the agent of the IVR he has been serviced. For example, when an ADCB customer calls the UNB IVR he /she should be identified immediately and presented with the ADCB IVR menu and whenever an option is chosen to speak to an agent the call should be transferred to the agent stationed to handle ADCB calls. Developed a Windows service Application in UNB where ADCB will provide a CSV file containing the registered mobile numbers to insert the records from the CSV file in to the UNB Database table which contains the ADCB Customers data. Enhancement dons on the existing Admin and Reporting Application of each bank ADCB and UNB and incorporated the New Reports on the Existing Reports. Reports of Customers who choose ADCB on ADCB IVR Reports of Customers who choose UNB on ADCB IVR Reports of Customers who choose ADCB on UNB IVR Reports of Customers who choose UNB on UNB IVR

This project is developed to provide the Contact centre Business team to check whether the calls has been disconnected by the customer or Call centre Agent when the call has been transferred to call centre in different transfer back scenarios and Agent ID has to be capture form the IBM Informix database and stored in SQL database in order to display in the report based on selected dates. To achieve this we have developed a windows service application which will fetched the data from IBM Informix and insert into SQL database and enhanced the existing Admin Application with additional report to show the following requirements.

This project is developed to provide the Evaluators of Islamic Affairs the Evaluation Application to perform the evaluation of Muftis and to provide the Supervisor of Islamic Affairs a Report Application regarding the evaluation of Muftis. The Admin and Supervisor can perform two types of Evaluation like Joint/Group Evaluation and Individual Evaluation for a specified Agent as well as they can allow the Agent to perform Self Evaluation and once the Evaluation has been assigned SMS has to be sent to the respective Evaluators.

This project is developed for Islamic Affairs Fatwa Contact center for Contact Center Administration and Managing of Survey as well as to view the Reports based on Survey and Agents. Admin of Contact center can perform the following such as changing the contact center timings, prayer times, Working days, creating New Survey and Survey Questions along with Choices as well as send SMS to respective members once update has been done on application and view the Reports such as Number of Calls reached to Contact center ,Number of calls answered by Agent ,Number of Survey calls made by system, and Agent Survey performance etc.

This project is developed for ADCB Service Desk Contact center Admin and reporting which will be used by the Service Desk contact center administrator and Supervisor .check/uncheck Application downtime description to upload the voice files containing the corresponding application downtime messages. Enabling/Disabling the TPIN status to perform TPIN Re-Registration on Avaya Experience Portal. uploading a set of random words and the random word will be generated as the word of the day and the words will be shown based on Remedy expiration date. Auditing the each and every activity perform on the application.

This project is developed for Al Azhar University Fatwa Contact Center where the interface will be responsible for forwarding the SMSs between Operator SMSC and Service Provider. Receiving SMS from Service Provider through HTTP with masked mobile numbers (Unique ID per mobile number): SMS Provider will supply Service Provider with the HTTP URL that Service Provider will use to submit the SMS content Service Provider will submit the parameters values with the URL (GET and POST requests)

This Application is developed for Islamic Affairs Fatwa Contact Center to make Outbound Call from the windows service application which is running on windows server 2012 . This Application will fetch the records from the IVR database who has been selected the option for Survey CallBack from the IVR based on Mobile Number and the Service Application will fetch the record along with Mobile number and Call the Avaya Interaction URL to make the Outbound call.

This project is developed for Union National Bank Contact Center where the business add the users based upon roles for administration and reports. Business can able to generate or view customized reports related to UNB IVR.

This project is developed to provide new reports from the existing Retail Admin & Reporting Application wherein the IVR related data such as Calling Number/CID etc along with the CMS related data such as Queue Time and whether the call has been answered or not answered by the Contact Center Agent needs to be displayed.

New Reports such as

1. Beneficiary Confirmation IVR Reports
2. E-Statement Subscription IVR Reports
3. Customer Segmentation IVR Reports
4. Customer QueueTime Report

Changes has been peformed on the existing Service Application & Stored Procedures

that is deployed in ADCB to retrieve the data from IBM Informix database and store in Sql Server database and to provide a new report from the existing Retail Admin & Reporting Application .

Environment:

Visual Studio .NET 2008, .NET Framework 2.0, C#, ASP.NET, ADO.NET, HTML/XHTML, SQL Server 2012, Crystal reports.

: Microsoft Azure Stack is a hybrid cloud platform that lets you deliver Azure services in your datacenter. This platform is designed to support your evolving business requirements. Azure Stack can enable new scenarios for your modern applications, such as edge and disconnected environments.

Azure Stack integrated systems are offered through a partnership of Microsoft and hardware partners, creating a solution that offers cloud-paced innovation and computing management simplicity.

Azure Stack is offered as an integrated hardware and software system, you have the flexibility and control you need, along with the ability to innovate from the cloud

• Installation and configuration of Azure Stack servers (Hardware & Software)
• Network configuration for Azure Stack servers
• Azure AD or ADFS Server config. for the Azure stack architecture
• Setup and configuration of Azure Stack development kit
• Installation of Azure Stack virtual machine images
• Configuring of Azure stack VM’s setup
• Azure stack tenant creation
• Azure admin and user access portal formation.
• Arrangement of Azure stack monitoring, health and billing alerts
• Configuration of Esight management tool
• Implementation of work flows automation and integration (Finalization of details to be done during Analysis & Design Phase)
• Capability to host multi-tenant and multiple AD forest
• Included market place and additional market place items to define service catalog for end users
• Implementing policies and securities, for different customers (Policies defined by customer would be captured during design phase and the same implemented)
• Capable of billing for different customers, Usage reporting, Market place development (Market Place development and Automation details to be scoped and finalized during Analysis & Design Phase)
• IAAS to PAAS and application modernization along with implementation(Finalization of details to be done during Analysis& Design Phase)

This project is developed to provide the Contact centre Business team to check and update the customer Registered Language to authenticate voice on IVR based upon customer Number and Mobile Number.

New crystal Reports has been added to display Number of Customers registered on Voice Biometrics, Number of Customers authenticated, Number of Customers Unauthenticated based on selected dates.

Environment:

Visual Studio .NET 2008, .NET Framework 2.0,C#, ASP.NET, ADO.NET, HTML/XHTML, Oracle 10g, JavaScript, Crystal reports.

This project is developed to provide the Contact centre Business team to check whether the calls has been disconnected by the customer or Call centre Agent when the call has been transferred to call centre in different transfer back scenarios and Agent ID has to be capture form the IBM Informix database and stored in SQL database in order to display in the report based on selected dates.

To achieve this we have developed a windows service application which will fetched the data from IBM Informix and insert into SQL database and enhanced the existing Admin Application with additional report to show the following requirements.

Environment:

Visual Studio .NET 2008, .NET Framework 2.0,C#, ASP.NET, ADO.NET, HTML/XHTML, SQL Server 2012, JavaScript, Crystal reports.

This project is developed to provide the POC for the client on NEC VPCC.

VPCC is a thin-client based desktop virtualization solution . Virtual PCs are created on a server and accessed through thin client terminals. All PCs can be managed centrally from a single management point. It allows you to share the physical resources of a single server to run multiple virtual computers on it.