MANI K.

Azure Incident Manager

Dubai , United Arab Emirates

Experience: 6 Years

MANI

Dubai , United Arab Emirates

Azure Incident Manager

14400 USD / Year

Immediate: Available

6 Years

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About Me

6 years of total IT Industry experience with strong belief on IT Service Management and ITIL Processes. Azure Cloud Computing, Azure Billing, Azure Technical Support. Worked with multiple technical teams, architects, security officers, managers and b...

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Description

Responsible for engaging in all Microsoft Azure Incidents and Align desired resources for fixing the issue, initiate technical bridge call and share updates on Microsoft Teams with Technical teams and management.
Explore the issues to consider at key security layers as customers adopt cloud services in addition to examining three main cloud service delivery models: IaaS, PaaS, and SaaS.
Analyze the non-technical Azure Billing issues as to clear customer’squeries and resolve them as per the SLA.
Ensure the plans of the subscriptions and if needed convert the plan accordingly as per the customer requirements and offers by checking upon the pre-checks.
Carefully document all tech conversation over bridge and send incident summary.
Analyze the change requests based on impact statement.
Maintained process documentation and templates associated with the role
Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items
Create Problem tickets after incident resolution and follow up for Root cause analysis.
Create Post Incident Review document and share with stakeholders.

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Description

Work in coordination with ITIL processes like Incident, Problem and Change management processes.
Responsible for engaging in all Syf Corp Major Incidents and Align desired resources for fixing the issue, initiate technical bridge call and share updates on Cisco jabber with Technical teams and management.
Carefully document all tech conversation over bridge and send incident summary.
Host Change Management Bridge and facilitate smooth change implementation.
Analyze the change requests based on impact statement.
Maintained process documentation and templates associated with the role
Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items
Create Problem tickets after incident resolution and follow up for Root cause analysis.
Create Post Incident Review document and share with stakeholders.

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Description

Coordinating and driving technical incident resolution with operations, service engineering, and development teams.
Effectively communicating incident status to leadership and stakeholder groups.
Defining and maturing incident management processes, best practices, and the function itself.
Identifying process breakdowns that exacerbated or caused the impact.
Responsible for performing Incident Management functions as prescribed by the Incident Management Team within the standard operating practices and processes of ITIL service operation framework.
Interface with internal/external customers on operational issues.
Dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures. Maintaining service level agreements, tracking escalations, and managing key performance indicators.

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